KB Home Reviews

KB builder is worse than what I expected. The quality in every area is not good!! I’ve called for service to fix the paint after moving in and no one answers and no one calls back when I leave a voicemail. Getting things fixed is not their priority because they are still short handed. I’m still waiting for an appointment confirmation for another issue I saw outside. Did I mention the nails that were left on the floor in my garage, the driveway, and the street when I moved in? I’ll say it again, I will never buy another KB home nor will I recommend KB to anyone.

I waited on doing this review for things to get fixed but Im just constantly let down. Appointments missed, appointments where people come out with no materials, craftsmen coming and making more of a mess, I am just not happy at ALL.

We’re proud of our new home however I’m ashamed of how things were handled in the last week or 2 of the process

It was a great and smooth process from start to finish. From the start of the process Kathryn worked very hard to get us the deal that we were looking for and once we settled in the pricing she passed on the Barton to Brad the Mortgage banker and that was an easier process to upload docs and lock in the rate for us at the right timing. We were able to close the deal in less then 30 days, thank you guys for all your genuine help a great team to work with.

Patience, flexibility, and follow through.

Fair pricing and was attractive compared to older homes in same area

Very good builder.The house is very nice.

Overall good experience buying our new home. Al has been great with making sure any issues were resolved and addressed quickly.

Sara is the best sales agent or customers service agent in the company Chad is the best loan officer in the world every one of the ladies at the design center in Temecula are wonderful they made designing our home a blast we wish we could go to them and do it all again

Very smooth building experience with KB. All my questions and concerns were addressed in a timely manner. The estimated build time and close date were very accurate. The whole process made purchasing a home feel easier than expected.

Very upset with over all service from kb homes.

Mike the superintendent was great! Kept me informed every step of the way and he was extremely responsive to my requests.

It took time to finished the house. (Signed the contract April 2022 and closed June 30, 2023). I was told that someone will come or call to follow up 30 days after I occupied the property. So far nobody showed up and got no phone call. I emailed the warranty services but got no response yet. Overall though I like KB homes, you can personalize your own design along with their own design team.

The overall home-buying experience with the financial portion was awful. Had to send it my documents multiple times and not much communication then to pass us to another lender. Rick with construction has made this process great. He responds to any new issues that we have with the hike of the house. The overall price of the house would of been fine if a fence was added. Fencing needs to be added to the property for it to be perfect

The KB Home staff really care for the home buyer as if they were themselves living in the same community and were your neighbor.

Finance took too long with certain documents which caused the closing to be delayed several times. The house is not fully complete and there were many flaws in the home. Found poor quality work and many items needed to go through warranty. It seemed like a rushed home. Still waiting on items to be taken care of even though several months have gone by since living in the home. Majority of the items owner had call the contractors for each job directly. It felt like I was doing someone else’s job.

awesome experience great job glad my fence issue got resolved . Thank you, Lori, Omar, Arnold.

Satisfied with the product so far. Thank you Adrian. He was very helpful in the process

Very good home buying experience

Overall satisfied with the quality and experience

I had a very professional experience and would highly recommend purchasing a house from KB Home.

Teddy is the man! He is very responsive and helpful. I highly recommend him for all your issues. Now Stephen is the man as well! He’s quick, decisive, and is helpful for helping you follow up when you have any issues with your loan. Birchwood is an awesome place to call home!

Angelina, the sale person is an angel, very knowledgeable and helpful. Treat my buying like hers, very kind and caring. House is good, wish there is more bathroom compare to amount of bedroom. WILL NOT buy through KBHS loan -very pleasant in the beginning but very dishonest. Make you to sign and says she will fix but continue to drag with same price. NEVER EVER sign something that you didn't agree.

The experience was amazing. They are very quick in response. Construction is really good.

This is my first home purchase with my husband and it was very easy. We loved working with the sales and construction team. They were all so helpful and professional. They explained everything in detail and we never felt overwhelmed. The loans department was a bit more of a challenge. Our close date was pushed out a week because they had their numbers incorrect however my husband caught all the inconsistencies and we were able to get everything squared away. Overall, we enjoyed our purchase experience and working with KB. I would just tell everyone to read every document and look at all your closing documents so all your numbers are matching up to what you were originally told. ... More