KB Home Reviews

Responsiveness to issues . Great work

This was a pain free experience. There was great communication throughout the process from first looking at the home to deciding which one we wanted then from going into contract to closing and even after closing. I felt home before I even moved in.

I had some trepidation at first since it was a long distance transaction. Also our Sales representative left the company in the middle of our long distance build. However Christina jumped right in and took over like a champ. Jerry and Zach were also wonderful, kudos to both of them for seeing the build through to the end.

We love our home. They built it in good time and also has a great open concept for our family.

Everything was great! Very helpful and the weekly updates kept us excited. It was great seeing the process and the team was great with explaining where they were at and what we could expect to be done during the week. Always answered our questions and everybody was patient while the talked is through the whole process!

Excellent builder in AZ and one of the great support consistently..

This was such a great experience for our family! We were guided from foundation up until the complete construction of our home. This was an exceptional experience as a first time home buyer!

Overall, I am happy with my new home. I am disappointed with the inconsistent communication with the warranty department. I was supposed to meet my rep after a month It's been almost 2 months and still not scheduled. The workmanship is a bit disappointing. I have two walls that are bowed. couple drywall returns around the windows were crooked and had to be fixed. I have a broken kitchen drawer and it feels like attention to detail was ignored. My Superintendent has been great! He's the reason I scored KB as high as I did. He fixed quite a bit that warranty should have handled. Some of these things are minor but communication can be improved. ... More

Thank you for Everything KB Homes !

KB was great to work with in the process of buying a home. Each step throughout was handled with ease by the professionals and made me feel like I was missing something because it was such a smooth process. I would recommend KB Builders to family and friends.

La ubicación de esta casa fue genial,

Overall experience has been amazing, very easy and fast paced. Would definitely recommend

It would be beneficial for any homebuyers, to include first time homebuyers to be provided a warranty packets, so that they know what type of information, and what things they need to register their stuff that requires a warranty

We absolutely loved every single person that helped us buy this home. Susana and Philip (and his team) were present, helpful, responsive, and solved every minor problem we had with the home. From day one, we had help with all of our questions. We are very happy with our home. Our only issue was KBHS loans. They were NOT responsive, especially Kevin in particular, I would never want to work with KBHS home loans again. They did give us a lower interest rate. (Which we had to buy down) we would have found a different lender because of all of the communication issues with KBHS loans, but they lock you into a contract where they keep your deposit if you back out. Other than the major issues we had with KBHS, everything else was a wonderful experience. ... More

Purchased a home for cash two months ago. Was assured several times that need repairs would be would completed. Had walk through with Thomas and his assistant. Both are very competent and respectful individuals. The problem seems to be management has understaffed the construction/repair unit. Defective master bath mirror, stains in master tub, gray paint on white kitchen kickplate, shoddy cracked patched where wire removed from wall, gash in kitchen island. Sorely disappointed in lack of follow through and broken promises.

Excellent Team! Smooth experience and company took care of everything

We had a wonderful experience in our community with our sales team, and construction team. I hear your experience really depends on these teams. If you ever get Braxton, Jason, Diane or Lindsay you are in excellent hands. Our Superintendents stayed on top of the crews to put together a quality, and sturdy home. The home is incredibly well insulated, and blocks out external noise very effectively. This is likely because of the Energy Star certification. Since it's a new construction, you need to set your expectations appropriately: no home is perfect. There will be minor flaws and imperfections. You could spend millions on a completely custom home and still wind up with imperfections and things that were done weird. But you can focus on the big things (e.g. concrete, electrical, plumbing, the guts of the house, etc) and ask questions about the little things (e.g. Should the transfer grill rattle when closing the door? Does the grout get sealed?). We are very happy with our home! It was a great experience building with KB Home, and we look forward to raising our family in this beautiful home. ... More

We had a wonderful experience throughout it all. Genesis and Garett always kept us well informed on the process and updating us on our home as it was being built.

The construction aspect was the worst part of the home buying, things were not properly done before handover George did not do a good job

Overall our new home is beautiful. But we have a few quality issues from drywall, paint, plumbing, shower tile inadequate tile/ grout installation, internet cable that was installed is not compatible with provider and floor foundation / garage floor cracks. The issue are slowly being resolved. We have been told many times the floor concrete cracks are common in Florida. This is new to me. Moving from Virginia, we have not experience this problem. Even though the house is new, we did have a home inspection prior to closing. I would recommend this to future home buyers. In hindsight we should have done more research prior to our Design Studio meeting. There was a lot of information to process when planning our design. ... More

We began the new build process in May of 2022. In order to purchase the home we had to sell the existing home as we were told they only wanted owner occupancy which was not true. It took over 14 months for the completion. They gave us the closing date but the home was not ready and it delayed us an additional 2 weeks. After move in, we found things that needed to be addressed; however nothing has been done and we are still waiting.

Following up with new home buyer would be nice!

The superintendent made walkthrough appointments, followed up, left his phone number for immediate help if needed. A perfect experience, totally recommend KB

Karen,Dave, and Chris provided fantastic customer service and support throughout the whole process. They are an excellent group and a fantastic asset to the KB Home team.

From the sales staff, to the people helping to get our house perfect, the experience has been great. Like any new home, there were items that needed to be fixed. The KB team was responsive and brought everything up to our expectations. My only issue was with the tech sub contractor, they left a cat5 wire with no connector.