KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11536 homeowner reviews to learn why they are the right team to build your new home.
KB Home
has 4.5 out of 5 stars overall
11536 Reviews
Customer Reviews
KB Home - KB Homes was great to work with.
- Connie G.
- Verified HomeBuyer
- January 08, 2019
- Mesa, AZ
KB Homes was great to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home Buying Experience
- Daniel S.
- Verified HomeBuyer
- January 08, 2019
- San Antonio, TX
Workmanship needs more attention to detail
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Very happy with purchase
- Luis M.
- Verified HomeBuyer
- January 08, 2019
- Leander, TX
The only issue I'm having is the delay in responding to my issues, concerns with warranty dept.
KB Home responded:
Hi, Luis, if we can help with anything, let us know at CustomerRelations@kbhome.com. -- Lynn
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
You do have people that care!
- Debra H.
- Verified HomeBuyer
- January 08, 2019
- St Johns, FL
Be sure and hire an inspector before signing.
KB Home responded:
Hello, Debra, thank you for your comments. If you have any questions about your home, please feel free to let us know at CustomerRelations@kbhome.com. We're happy to help. Enjoy your home. -- Lynn
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Rough start Great finish
- Alan I.
- Verified HomeBuyer
- January 08, 2019
- Pearland, TX
Due to unforeseen turnover in our development on the construction team we struggled until the current team of Adam and Rusty came aboard. Adam and Rusty saved the day and continue to be top rate with there assistance and support
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Loan officers should have better communication skills.
- Kirkland L.
- Verified HomeBuyer
- January 08, 2019
- Stockton, CA
Loan officers should have better communication skills...
KB Home responded:
Hi, Kirkland, we will be sure to pass your feedback over to KBHS Home Loans management. If you have any questions about your home, please feel free to contact us at CustomerRelations@kbhome.com. Best wishes. -- Lynn
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Excellent!
- Antonio E.
- Verified HomeBuyer
- January 08, 2019
- Tucson, AZ
Excellent!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - So far so good
- Dean A.
- Verified HomeBuyer
- January 07, 2019
- Houston, TX
So far so good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
great experiance
- Edward M.
- Verified HomeBuyer
- January 07, 2019
- Tucson, AZ
Everyone I had contact with were very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Communication, but issues at the end.
- Thomas G.
- Verified HomeBuyer
- December 29, 2018
- Phoenix, AZ
I overall had a positive experience. I’m happy with my home, but there have been issues at the end when we moved in. Our Dishwasher didn’t work when we moved in, and it took several phone calls and emails to get at response from the builder. We still have a broken closet door, and a shower that constantly drips. We were sold that KB was good with details, but that hasn’t been our experience. During the construction process though they were great. Great communication, and super helpful. It’s just too bad, we had so many things not working when we moved in.
KB Home responded:
Hi, Thomas, we appreciate your feedback. If you'd like to be connected with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes and happy new year. -Lynn
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Low quality poor workmanship
- Russell F.
- Verified HomeBuyer
- December 29, 2018
- Beaumont, CA
KB has a reputation of poor workmanship. No surprise this is what we bought.
KB Home responded:
Hello, Russell, we're sorry for any frustration. We'd like to help. If you wish to speak with a manager of KB Home, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes -- Lynn
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Anderson
- Rodney A.
- Verified HomeBuyer
- December 29, 2018
- Stockton, CA
The house that we bought was a spec home from KB Homes. We were able to choose some of the options for the house that we wanted. Over all we like the way our house came out.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Unsafe
- Huili Y.
- Verified HomeBuyer
- December 29, 2018
- Chino, CA
Unsafe and The process quality is not good
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 3
KB Home - Staff were great !
- Linda M.
- Verified HomeBuyer
- December 28, 2018
- Houston, TX
Staff were great !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love it
- Elvia A.
- Verified HomeBuyer
- December 28, 2018
- Del Valle, TX
I had a great and smooth experience with KB homes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB HOME is the best!
- Kenny L.
- Verified HomeBuyer
- December 28, 2018
- SIMI VALLEY, CA
Love our new home and the neighborhood. It's a good place to take a walk.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Positive
- Darko L.
- Verified HomeBuyer
- December 28, 2018
- Leander, TX
The entire experience was positive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
First time home owner
- Amanda T.
- Verified HomeBuyer
- December 28, 2018
- San Antonio, TX
There’s a lot to be worried about when you’re a new home buyer but I felt at ease here. It’s a one stop shop.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great craftsmanship.
- Lance H.
- Verified HomeBuyer
- December 28, 2018
- Riverside, CA
Great craftsmanship. The proofs in the details. Corner walls calked through out. Modern and efficient building materials like exterior insulated walls and radiant barrier throughout the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Built up to all 5’s
- Garry H.
- Verified HomeBuyer
- December 28, 2018
- San Antonio, TX
Just keep a list of minor/ major things needing repairs/ adjustments and it will get done !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home buying experience
- Anonymous
- Verified HomeBuyer
- December 28, 2018
- Las Vegas, NV
KB has great customer service and makes sure your experience is amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent correspondence with workers and all associated personnel
- Yvonne M.
- Verified HomeBuyer
- December 28, 2018
- Beaumont, CA
Everyone very efficient in their job and/ or positions....
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great 10
- Pedro A.
- Verified HomeBuyer
- December 28, 2018
- Las Vegas, NV
Great 10
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great customer service with good workmanship
- Jonathan Y.
- Verified HomeBuyer
- December 28, 2018
- Winter Garden, FL
Fantastic and responsive customer service that goes above and beyond which provides quality value for our home and peace of mind.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very satisfied with purchase.
- Leanora D.
- Verified HomeBuyer
- December 27, 2018
- Menifee, CA
Very happy with our lot location, size and city location. Very quiet at night. Love my floor plan.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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