KB Home Reviews

they seem to be very well organized work together well and try to give you a straightforward showing with out fluff. Overall they were great

Joe, Sergio & Juan made the home buying experience very smooth from beginning to end!

Overall experience was very smooth.

Salesperson keep you update from beginning to ending of home buying. No problems during the finance process.

Wonderful helpful attention to detail hands-on nice

KB builders is fantastic and reliable. My wife and I enjoy the home and felt the experience with KB was beyond our expectations. They are professionals and very responsive to any issues we bring up.

GI, Zach and Jason did a great job

Poor experience through entire process.

Total and complete disappointment. I would never recommend KB homes to anyone I know. If I could give a zero as a score, I would.

Would like to start by saying, "Thank You" (or "Mahalo!!!") to the whole KB Home team that made this happen. The whole process was tough and rough but the end results is a dream come true. Although, we are in Las Vegas, also referred to as the 9th Island, our home is our paradise. With the help of our Mortgage Originator, Annie and our KB Sales Rep, Jeffery who both were terrific and worked hard in working their magic to make this possible. We can't forget Melissa (KB Sales Rep) who also stepped in to help and answered our questions when Jeffery was out. The best process of it all was at the KB Design Studio where Lindsay was very helpful in helping us design our home with all the product selection we had to go through. Then came the closing...and Jackie was very helpful setting up a remote notary while we signed our closing documents in Hawaii. And the most exciting part of it all was the final move in. KB Home was a prefect build, could not ask for anything better. Devin (Project Manager) was extremely helpful after our move-in. Helping us get situated and answered all the questions we had and took care of the issues we occurred during our move-in. Devin has always been there to help out. We're still not done settling in our new home, since we are still in the process of moving but the experience we have with the entire KB Home Team is the best you could ever asked for. KB Home is the way to go! ... More

We were kept informed every step of the way. Home was ready & done ahead of schedule. We love it!

Great experience, great staff, good quality material.

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.

I dealt mostly with Jeannette and Brooke. They both were diligent and helpful with all of my requests.

With this being our 2nd purchase with KB and communicating the concerns and issues we encountered with our first purchase, we assumed this experience would be different. First, we had issues with the lot on which we put our good-faith deposit. We were told the lot reserved for us could not have the plan we selected built on it due to city regulations. We were then given the option to have a different corner lot, and the build would be faster (February) because the city permits were already complete. This meant we had to accept options we did not want but agreed to because a faster build date is what we needed. Foundation was poured without our knowledge, and regarding the weekly touch bases with our project manager, that never happened. We had to reach out to get updates on the build's status. We had an independent inspector check the house as it was being built to ensure it was done to standard (several items were noted on the report(s) and went not being addressed/fixed). Fast forward, we were set to close and confirmed the appointment the day before. We show up and were told we have not signed off on the "completed home" and that the home closing would not happen. We sat there for over an hour, waiting for someone to tell us what was happening and what would happen. We have been in our home for a little over a month and are still waiting for repairs/corrections to be completed. The lack of communication is still an issue. Needless to say, this entire experience is right up there, passing the first experience we had. ... More

Responsiveness to issues is zero. They were supposed to have a 10 day walk through with me after packing into the house. They never did. I have called, gone to the sales office and reported issues in the new house and up till this moment nobody has gotten back to me. One of the issues I have is the toilet. It doesn't flush properly, nothing is occluded the passage. Probably an engineering error, I would guess. It's so frustrating that I just packed into a newly built house with just one toilet in a four bedroom house. This is really a bad experience. I wish I could talk to a superior individual in this organization. Can't recommend to someone ... More

Everything great went as it should

This is my first KB Home and it’s the best home I’ve ever owned. I’ve owned a DR Horton home and the workmanship was poor and the customer service was very poor. Love my new KB Home.

Good Builder. But they don't have much design options and we need to go with very limited options.

I have friends who purchased from other builders and all of the components of their houses are top notch. Many components of my house isnt as great as I hoped it would be. The price range is acceptable, but if these issues were known before buying, I might not have accepted the price range that I agreed to. I would have definitely negotiated a lot more.

Wonderful experience with Kerry and Brandon while building our home and after the fact. Everyone has been very responsive in getting things taken care of. We love our new home!!

The responsiveness and care I was given exceeded my expectations! The project manager was always available, kind and professional. This is my first home purchase in Texas and couldn't be happier!

Mark was great! Answered all questions and organized the entire process. Did not care for KB Home Loan services.

Building my first semi construction home with KB has been the greatest experience ever. My sales representative set the tone for the awesome experience I was going to experience. From signing my contract to studio design to pre construction and the final walk through I could not be happier with KB. I have been in my home for a month now and so far have not had any issues with them home. The care and attention that went into my home was absolutely amazing. I'm so happy to be in my new home

From start with Sherry Scanlan, Glenn and Sherry making the loan close it was one of the best home buying experiences. Thank you