KB Home Reviews

We moved from Michigan to Colorado while our house was in the very early stages of construction. Our salesman and the two construction superintendents were helpful and accommodating during the build process. For obvious safety reasons, we followed guidelines regarding visitations to our home construction site carefully while making a frequent number of visits during the construction period. This had nothing to do with any trust concerns regarding kb Home. It was the way I was raised by parents and grandparents imparting to me how best to ensure a successful outcome wether the building project has residential or commercial. This build was for our “age in place” primary residence, We were very particular about the final product being what we expected. While virtually all building construction, especially residential homes, have a followup “punch list” of last things to complete even after possession, the kb Home process is extremely thorough! Communication before and after possession has been superlative. If you are considering builders, particularly residential, I highly recommend you consider kb Home as your builder of choice. ... More

Good home buying experience overall

What an easy home buying experience! Laura and Jeff were an amazing team who took care of us. I love my KB home!

Great sales in Cristina and super great construction manager Enrique!!! They kept me informed and were my advocate in all!

The process from selecting a lot, to design to close was a seamless and easy but rewarding process. We were kept up to date throughout the construction and loan process. We are very pleased with our new KB home and I would recommend anyone looking for a newly built home, to find KB neighborhood near them.

Love my view and new home. The main office and building staff were great to work with and very helpful.

Great team! Joey and Kyle were exceptional!

Everything good and professional people working there. Recomended 100%

The sales team and construction team were always very helpful and patient throughout the process. They did the best they could. Post move in has been a somewhat difference experience. I am not getting any help from warranty on my breaker and range tripping. It’s not solely an appliance problem. The required GFCI breakers are not compatible with the basic range I purchased for my home. I think quality assurance fell through there. A propose solution would be to request a city ex emotion to change the breakers or provide us with ranges that are compatible with the breaker. I can not turn on my oven without the power going out. ... More

Team is very co-operative and helpful to go over step-by-step process till finalization. Happy to share experience is exceptional with all team members worked with KB. I recommended to all new buyers KB is very trustworthy.

The home buying experience was made very easy!! The Sales team was very informative about the technology of the house and house building processes. They made me feel like this community and home was a great fit. The loan process was very smooth! Loan officer did a phenomenal job explaining everything and answered all my questions. They made the process very easy. I always thought it would be a difficult process to buy a home, but they showed me that it was not. Everyone has been very responsive regarding any questions or concerns I may have. Getting this home has been a great choice and I’m glad I went with KB and chose this community in particular . ... More

KB Home staff is very knowledgeable, and friendly. Great Experience. I would recommend KB Home to anyone.

Absolutely love KB Home! Amazing experience throughout the purchasing process & by far the best new home we’ve ever owned.

David and Mike walked us through the home selection process and post-close expectations. It was a great experience and we are enjoying our new home.

all is good. I love it here. the sales people are wonderful

16 months to close. They tried to close earlier multiple times but work was not complete. When we finally closed there was still a list of things needing completion.

The sale office was friendly and detail oriented. Ryan from Customer care gave a complete new home tour and explained everything about the house. He was super responsive to questions and was very accessible ! His team Members were on time and professional

KB Homes may look nice from the exterior and the salesman may sing a beautiful tune, but this builder is one of the worst and takes every possible shortcut with no thought as to how it might affect the homebuyer. The salesmen work for KB Home and are willing to say anything to get you to sign that contract and put that sold sign in front of the house! We discovered many problems throughout the home including cracked foundation, "upgrades" installed incorrectly to where they don't function properly, light fixtures that do not work or are falling off the wall, among other features. Tile in the home is so uneven and chipped I cannot walk barefoot without physically cutting my feet. KB Home refuses to fix these issues. We were extremely pressured to "hurry up and close" and were promised warranty would take care of these issues after closing on the home; however, after closing on the home, warranty flat out refused to take care of these issues. I closed on my home with blue tape where painters and other contractors were supposed to come fix things. I was told to not worry about this, that again it would be taken care of after I signed closing documents. I signed closing documents, and suddenly both warranty and construction tell me it is not their problem anymore. They are deceptive in their business practices. I highly regret my purchase. ... More

The sales and construction teams were constantly in touch with us through weekly construction updates.Even after closing, the construction team was constantly in touch with us and fixed any issues we faced.Overall it was a good experience and good team.

Expect delays, no accountability, and no communication from KB Homes departments. Initially, everything was great, but as we got closer to the closing date that changed for the worst. First, they told us we did not need flood insurance causing additional expenses to us the consumer. One week before the closing date all KB agents helping us went radio silent.The closing date came and we did not get notified in any way that it had been move due to the builder not having our home complete, it was until next week after the original closing date that we received word that it will take two more months to finish. Now it has been close to three months in the home and the warranty department will not respond to any of the emails I have sent them even after receiving a confirmation email from the stating that one of their representatives will contact me in 48 hours. It has been a whole month and no response to my emails. I will never buy again from KB Homes or recommend them to no one ... More

Being first-time home builders (not buyers), we were impressed with the amount of say we had when it came to customizing our home compared to other builders in the area. Throughout the entire process, KB was upfront about price, timeline, potential delays, and overall what to expect. We didn't feel like just another contract to them, but that was largely due to the fantastic sales team we worked with, specifically Julie B.. Her initial greeting was warm and welcoming, no pressure to buy, and answered any and all of our MANY questions that we had along the way. She was available any time and was our advocate when we needed her. Without her, we wouldn't have purchased a home through KB. When Julie wasn't in the office, her counterpart Michelle K. was equally as welcoming and warm, and helped us build the home of our dreams. Thomas Z. was our super and also without him, we would not have been as satisfied with how things turned out. I have recommended KB to friends and co-workers based on our experience, and will continue to do so. ... More

Construction Manager Brian was excellent. He went above and beyond to provide excellent service. Logan was also great with warranty issues and Elaine was very helpful with Sales and design issues.

The house seems to be well built, layout is well thought out, houses are very attractive, internal touches are nice Salespeople’s and builder were fantastic when purchasing but once you sign for the house they drop off the face of the world(probably how it is supposed to work), but the warranty person doesn’t pick up the slack. Takes multiple emails to get any response and then weeks to schedule workers to come out. The warranty workers only show up half the time which starts the cycle of trying to get a response from kb warranty all over again. Neighborhood landscaping is going in now and they just planted 4 northern red oaks on the side of my house in a line with 5ft spacing in between. Is this a joke? These trees grow to 40-60ft tall and have 25-40ft wide canopies when mature. Seems poorly thought out. ... More

I like KB Home a lot. Sales rep is responsive; design center offer is customizable. I understand the complications of construction, but I am not having a good experience recently. I closed my home at the end of Mar. the first week after closing, heavy rain came and my neighboring sites mud flooded to mine. 1/3 of my yard has been buried since then. I communicated with construction and warranty so many times, but it is early/mid Jun now, my yard is still buried. It is hard to move around the yard and the standing water raised tons of mosquitoes. I need this to be fixed ASAP, but I don’t know how. ... More

KB was easy to work with and answered every concern we had.