KB Home Reviews

it is proffectional builber and friendly staff

Everyone from the sales offices to Kyle have been great. They have helped with any questions and needs throughout the process. Even when after closing Kyle has been a text away.

Everyone involved was very helpful in answering all questions we had.

Construction took nearly a year. After the move in, there were tons of issues- The builder did not install the correct window in our son’s room and they had to cut the window out and re-install a new one. They made a mess and it took a week for the project to be finished. The power went out for a 1/3 of our home and it wasn’t considered an “emergency”, therefore was not fixed immediately. The loan people at KB were also dishonest and did not act professionally. There were several other issues as well. Overall, KB does not seem to care about their customers. Billy and Marcy were both very professional. The lone bright spots. ... More

Amazing!! Thank you for a great experience

Overall experience was painless because we paid cash and didn’t go through the process of mortgage application. Although there are issues with new home construction, major or minor, we expect it will be resolved in due time. Some issues were resolved quickly which we appreciate. KB personnel we dealt with, were quick to update, and responded with ease . I commend KB with their professionalism and knowledgeable experience. Thank you, KB Homes!

Everything is fine good experience

Frame of reference - rated as a large scale, tract home developer. Basic construction quality in our development is excellent. YMMV, depending on state/region. Base finishes/appliances are what you would expect, but the design studio is a very valuable feature of the process, where you add options, and has a good number of choices. Expect to budget at least 50K though, if you want to upgrade to better quality components. If you are going to go higher end, additional 80-100K should be planned. As you would expect, there is not a lot of flexibility in the build process outside of provided options for elevations, paint color scheme, etc., but there is a good amount of flexibility in the choices available for furnishing through the studio. All staff we interacted with during build and mortgage process were easy to work with and professional. Post-possession, customer service has been highly responsive and generally quite helpful. Overall, especially in our market (Metro Seattle), we feel that our home represents a very good value for the cost per square foot. ... More

My flooring started lifting when exposed to high temperatures. Leaks under all sinks and my heater was missing a lid.

Overall, the home building experience was pretty seamless and I am satisfied with the final product. Working with Juliet of KBHS Home Loans was a good experience but I did not agree with some of their policies when it came to locking interest rates and floating down rates. I had two mortgage brokers question the legality of their pay back policy if I were to switch lenders. I also missed out on the opportunity to float down my rate to 5.75% because I was just outside of my window for eligibility. For the most part, the builders were good but there were some instances where I pointed out issues or concerns and they were brushed off or made to seem unimportant. They eventually were able to correct all of the issues but it took a lot of follow up to ensure things were done proper. The design studio was great and there were a lot of excellent options to make selections from. My only gripe is the strict cutoff time for the end of your appointment. I was able to take my time on everything but my external selections. I had to rush to pick brick and color scheme and left questioning my decisions. ... More

I am in love with the layout of home, however quality isn’t the greatest. I have advised the builder of ongoing issues within the home, I have yet to receive a permanent fix.

I bought a ready to move in house. There are many small things needed to be completed before. However, after closing i found it very difficult to get those things done. Such i had to call thousands of times just to get installed sud, and other stuffs like crack, missing paints, AC check for temp differential are still not done. Customer care is another worst part. I called them a month ago which they never did follow up.

Very good experience with the KB team

Everyone was very helpful. Made everything quick and easy

The KB Homes Team has been perfect. From the start of the process it was silky smooth. They answered all of my questions from the beginning, with quality answers. It has been great working with them and can not wait to see what the future looks like in my New KB Home! Thank You Chris and Rob for being awesome!

Good experience in buying a home. Naga Sagar

Salesman Marvin was great, not pushy and made everything seem easy going and not stressful, and always available to answer any questions I had along the way. Once the walk through came around, Jacob was extremely helpful on insuring everything addressed will be taken care of, and so far has been on top of things, overall making my home buying experience less stressful, Glad to have people that care along the way with such a major purchase, thus making me glad I choose KB homes.

Good experience buying the house. However, the responses to issues found in my have been too slow.

Great home buying experience from the time I walked into the sales office until I closed on the property. The staff at KB Homes and KB Mortgage were outstanding. My family is very happy with our new home.

It was. Great experience, from the minute you walked into the sales office until they handed you the keys . They were always very responsive.

My experience has been good with the salesperson, the studio personnel, the Superintendent and the original Home Loan representative, during the absence of the original Home Loan rep, things started to get a little off color and NOT as organized as inception, The coordinator was great at collecting the info and handing it off to the proper associates, from there on is where the loan fell apart and the Underwriter was a total dictator and my loan was put together with incompetence. A blind man could have done a better job structuring this loan, I even gave them 100k in advance, 6 months prior to closing to secure the loan and still could NOT get the loan organized in the proper fashion, I would strongly advise anyone who decided to get a loan from KB Homes to be very aware of who they deal with as some people have the structure and experience to do things but I am marveled at how others even have jobs within the Mortgage industry. They should focus more on hiring people with the skill level of accomplishing things instead of people who continuously apologize, and nothing gets done. I terminated the Home Loan with KB Homes and went elsewhere, got what I wanted and expected. I am extremely happy with the Superintendent and the salesperson; they have great professional conduct. Very responsive with a get it done mentality. Everything outside the Home Loan has been a good experience. Purchasing a home is the largest investment a person can make and should always be a good experience. ... More

Everyone mentioned above has done a great job and continued to follow up after closing as well. Tony has been great with following up with me with any issues, and was punctual with his appointments for anything that needed to be looked at. He did a good job keeping his word and maintaining his integrity to us when anything came up with the house. I do hope he continues to follow up with me even now that we have closed. Camille was great as well. She did her best to keep us informed with updates on the house. While she did her job very well, I hope she continues to follow up with her buyers even after they move in. Other than that, she was very informative and honest with us, and that’s all we could’ve asked for at the end of the day. Her and her team did everything they could to get us through the stressful buying process. Joe and his team were great in keeping us informed of any changes as well. ... More

The service after the sale has been outstanding. Barely anything to have fixed. So responsive. Highly recommend.

My overall home buying experience was great. I had direct contact with builders representatives and sales representatives. They always responded to my questions with a positive attitude. The builders team was very knowledgeable and resourceful.

They are very professional