KB Home Reviews

My experience with KB has been so phenomenal. I love his community the builders, especially Hector Wilford. These guys are amazing.

Everyone was great to work with, plenty of communication and if I needed anything everyone was willing to help!

Every body it’s so great

KB Home has a professional team to provide great Customer service and address our issues very timely and efficiently. Very grateful to work with Nancy, Don, Vidal, Kathy and Mericela

I absolutely love my new home!

Mark was a pleasure to work with. He kept us updated on everything. If we had an issue he took care of it asap.

Our experience from beginning to end has been amazing. Can’t say anything negative about KB.

Good service,good quality on materials

KB mortgage company closing costs outrageous. Poor workmanship, materials used were of inferior quality Team did assist with issues.

We have not had any issues at this time.

The builders seem to have pressure to mass produce homes which then results in a product that is rushed at the last minute to close. The pre closing walkthrough date will get moved without notification to you so your PTO you requested will feel wasted. Your “10-day” walkthrough after closing will actually be a month and a half later and there will be at least another month that passes before those issues get corrected as well. The house seems to be good expect lots of headaches caused by a lack of communication throughout the process.

My experience with KB Home at Quail Cove in Summerlin was truly exceptional. I honestly didn’t think I would qualify, but my sales agent John encouraged me to apply and reassured me there would be no harm to my credit. Thanks to his support and the dedication of the KB Home Loan team, I was able to get into my dream home. I chose the 2226 floor plan with phenomenal upgrades and now enjoy a beautiful view of the Las Vegas Strip and surrounding mountains. Even better, my home was completed in mid-December instead of the originally estimated mid-January timeframe, which gave me extra time to move in before leaving my rental. The entire process exceeded my expectations, and I’m incredibly grateful for the experience. ... More

Definitely a 10 out of 10 experience. The crew with KB Maple Hill are amazing people. Having a sales and building team that walk side by side with you through the entire process and worrying about the details as much as the consumer is a major deal.

CEDRIC did outstanding job with my house

The staff representing KBHomes has made most of the experience easy. From picking out your exterior colors and elevations to choosing countertops and cabinets. Jason at the sales office has a great balance of listening and offering suggestions to help you complete the purchase. Jill at the design studio is well versed in what options are available, as well has has a talent for interior decorating. The finish work on the house has been a struggle. Alot of imperfections thru out the finish work on the house. Mostly the paint. Painting over dirt on the baseboards one example. Overpaint on hardware and flooring. The upgraded cabinets needs work, still after 60 days. The willingness of the staff to continue to work with me and fix things around the house has brought some ease. Finally, the house was not thoroughly cleaned before receiving. In my mind, I cannot understand the reasoning of building a house and not doing a finish cleanse after all work is performed. These house are built fast, so with all the workers it is probably a bit like herding cats. Still presentation is like first impressions. There is only one time to impress. In other words the closing date was pushed to fast by the builder. Overall, I am glad that I purchased here at KBHomes. ... More

We are very satisfied with our decision to purchase our home with KB Home. From the very beginning, the experience has been smooth and positive. The team at the sellers office was welcoming, professional, and helpful every step of the way. A special thank you to our loan agent, Ms. Susan, who made the financing process clear and stress-free. She was patient, responsive, and truly supportive throughout the journey. We’re also very impressed with the quality of the construction and the overall customer service. John especially exceeded my expectations — he went above and beyond to make sure our home purchase experience was not just good, but extraordinary. His dedication and care really made a difference for our family. We are grateful for everyone who helped us, and we thank God for leading us to the right home and the right team. ... More

This was such a great experience for our family and everyone that had helped throughout the process. Starting with Jorge /mireya/Juan and Tony those 4 really helped every step of the way and we are so grateful we had them

The push to close came near fiscal ens of year in Novemwber and KB threatened to take my deposit if I did not close on a house that was clearly not finished. This push brought to light that KB's messaging about delivering a "completed, clean home" is all lip service. It was a horrible purchasing experience. I have not moved into the house because of all of the stressed associated with the purchase. It still feel pressured, rushed and distasteful. Such a kill joy!

ensure that all problems are fully resolved before you receive the house. Never sign the papers after walk-through if you have any issues in the house,they will say they gonna fix it just sign the papers but it will take them forever to fix it! Once the turnover is done, it is very hard to fix these issues, particularly when dealing with customer care service

Pretty satisfied with the process. The construction managers are really good and attentive. Financials and tittle was very efficient.

Carlos and Rod have been really helpful, we moved in late December and had minor Details with our electric, they both made sure everything was well taken care of. Very responsive when I called them.

Beautiful flooring and great appliances, the mgr came and met us after we moved in and so polite and big help and have any concerns or issues to call them.

Brent is the Superintendent for KB Homes. He went above and beyond for us. We would buy another house from KB because of Brent.

Paid for a premium lot on the preserve and we were told that fences were to be built a certain way. We were even shown examples of the few homes that did have them. A month later there were 3x more fences and not to the standard of what we were told by the agent. There are now 6ft and 4ft tall solid fences that ruin the aesthetic's of the preserve as well as block our view. Have complained to HOA and property managers but no one responds. Also very hard to get things fixed in a timely manner so you better be down here full time to get stuff fixed or you will be spending a lot of time away from your family. We have big things like the fence, two different color counter top colors, cracks in concrete, cracks in tile grout, window seal broken in kitchen and piece missing, air not coming out in front room and so much more. Their customer service is more like avoidance. ... More

The home buying process was a highlight but the information and professionalism from KB Home sales rep was frustrating with misinformation after misinformation. To customers: do your homework and make sure all information provided by KB Home sales rep is accurate or written on official documentations.