KB Home Reviews

I had a overall pleasant experience with KB

While at the end of the day we are happy with the home we purchased, the process to get here was a nightmare. The gross majority of the information received from the KB sales staff and superintendent was inaccurate. Everything from being able to upgrade to St. Augustine grass, to the size of our lot, to lying about when permits were submitted, to assuring us that we would have reclaimed water for irrigation, and the list goes on and on. The construction quality turned out OK, but only because I was at the home site almost every single day and pointed out the very obvious issues and code violations that were included in the initial construction. If I was not there everyday to identify these issues, they would not have been fixed. Anytime we brought up an issue the response from KB management was, "You're welcome to back out of your contract and then we'll resell the home for more than you paid." This is KB's attitude toward their customers. Our home was over 7 months behind schedule. We signed the contract in Dec 2021 and didn't close until April 2023. The delays were due to mismanagement, not supply issues. We found KB completing other homes in our neighborhood that were not under contract until MONTHS after ours. When we brought this up they stated that they mixed up the paperwork and our got pushed to the "bottom of the stack". In the last month of our build - KB brought in the superintendent's manager to take over the completion of our home and working directly with this manager resulted in us getting the home completed. ... More

The experience of buying a home with KB Homes was life changing. The entire process was transparent, timely and committed to making this process about our family. Thank you KB Homes!

We closed on our new home with multiple punch list items needing to be addressed. The project manager(s) seem to be doing their best to get all the subcontractors back to the house to complete all items to our expectation. I can understand how hard it is to get subcontractors back once the closing occurred, but I wish more could be done. We closed over 60 days ago.

Thank you for you great service Really appreciated. Recommend y'all using KB home.

The communication with the head of construction was terrible

Like most builders, they ran months late in delivering. The value for the price paid is low. Poor finishing of the house in the final laps. We had to go after them to get things addressed. It was stressful, time-consuming, and frustrating to deal with a builder that was not customer-centric.

Everything was great. Couldn’t help the COVID shutdown, but the team stayed in touch all the way. Thanks KB

My experience with kb home was very very great u really enjoyed it

Juan is a please to work with he comes as soon as we call to solve all issues. Shout to Eric for finding this home for us great realtor.

Overall experience was great. Price was low and nice location. Love my home.

Michelle in sales was always helpful and went above and beyond to help. Our project manager Mike was overseeing that everything in the house was to my satisfaction. I love my new house.

KB made the buying experience simple and enjoyable. Everyone was organized and followed up with us every step of the way. The materials used in our home are very good quality.

We have had a great experience with KB homes. Have not turned in any warranty work yet and hoping to have good results with that as well. Staff have all been very friendly and professional. Gave responsiveness to issues a 4 because we have not turned in any issues yet and trust it will go well.

KB homes are great value for the price. Our experience has been seamless from start to end.

The people and the product were exceptional.

Had a wonderful experience overall with KB homes, Adrian was fantastic, even after moving in he was such a great help. We spoke weekly and anytime I had a concern or question he answered right away and had great customer service.

The whole process from signing the contract to move-in day was so easy and stress-free (especially for building a new house)! Even with minor delays, the team were very communicative and helpful throughout. Our finished home is an absolute dream, and the quality is exactly what we were promised!

From the initial contact with Reed in the sales office to our walk thru and consultation with Justin the construction manager we were very impressed with the consistent contact they maintained with us through the process. We had no regrets buying a home through KB Homes !!

We felt rushed to close, when the house was not even completed. Also the workmanship left a lot to be desired. We still have things that need to be fixed due to the shotty workmanship.

They help understand and breakdown all the important feature of your new home and help understand the importance in building of your new home

Issues that were address at the beginning have not been fixed. I get told dates and still no one comes out. Would be nice to at least get an update.

We had never bought a newly built house…we were blessed to get in the phase and location we desired, the design experience was easy, and the build was fantastic! We have been in the house about 6 weeks and love it-it is no longer a house it is a home! Thank you KB!

We enjoyed working with Thomas.

I would rate this whole process 3 star, during the process of gathering paperwork was difficult due to a lot of miscommunication and some area during the process can improve. But overall I’m satisfied with my home, I do want to say that sale person and responsive to issues team is awesome.