KB Home Reviews

Latanya, Chris, Sonja and entire team at KB was amazing during the entire home buying experience. The team continues to bring outstanding customer service during our first months of ownership. I am a branch manager of Coldwell Banker Sherman Oaks and Studio managing close to 300 RE agents and clients And have been a RE profesionall for many years. The KB team continues to impress me and my family! I am so grateful and lucky to own one of these truly beautiful and well designed homes!!!

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From start to finish and even after they have been there for me and my family. They made the home building experience amazing. Thank you Kyle and Cotto!

Vanessa and Mike were incredible and truly made our experience wonderful. Vanessa explained things along the way and Mike always kept us up to date during the build. Both represented KB Homes very very well!

Submitting an offer to this house and sale person's responses were very prompt and smooth. The house is blocking lots of noise from outside. The looks from the outside is very stylish. But there are things I hope I didn't see after moving in are following. #1. Lots of construction leftovers are buried under my lawn. I had to dig out trashes, various sizes of cement blocks, plastic vinyl, etc. I expect more in different sections. #2. There are holes in the garage wall. #3. Nails are visible in the one of bathrooms. #4. Windows sizes are not consistent. Bottoms and top widths are different here and there. #5. I hear quite squeaking noises on the 2nd floor and stairs while walking around. I hear this kind of noise from my mother-in-law's house which is more than 30 years old. ... More

I get an astronomical amount of automated junk mail and calls from KB home. Representatives begging for survey scores rather than offering solutions. I get contacted more about surveys than I do from the post sale representative that is suppose to take care of my punch list.

Everything was good in general

It was a great experience thorough out starting from contract to home building and till completion. Sales Representative, loan officer, construction manager and then warranty manager all were awesome in providing solutions and helping to get best experience in their areas. Thank you.

In order to buy a new home we have to plan in advance how you want your new home look like.

Excellent experience. Gary, the superintendent overseeing the build of our home, intently listened to all our concerns and addressed all questions with straight forward answers. He worked diligently to ensure our home would be completed by our anticipated closing date and ensured that all follow up actions regarding small touch ups be addressed urgently. Definitely appreciate all of his help and are certainly satisfied customers.

KB Homes has excellent customer service, however the quality of workmanship isn't great. There were many items that need to be repaired, replaced, and touched up. Some upgrades were not installed and had to be completed after the move in. I can't believe they would deliver the house with dents in the garage door and dirty smudges and scratches all over the white cabinets, etc. Nicky and Poco are wonderful customer service folks and I trust them with all the follow up items. They are getting things done correctly!

I had a great experience with KB homes. Everyone has been very responsive and helpful!

Very regular in terms of maintaining the timeline for the house built up V as in customer have to keep an eye on any issues on in the stage you can figure out Lot of things were broken and you should have caught by the construction manager, but it is not done so be very careful dealing with this guys

We recently purchased a brand new KB Home in Hollister, and the experience was so easy. Buying a home is a big financial and sort of scary decision and the staff at KB Homes was amazing. They helped us figure out what we could afford and helped us figure out financing. It was very nice to have the experts hold our hands through the process. Additionally, the construction staff is simply amazing! The walk throughs were fun and informative, and the two times we needed small repairs, they were scheduled and done the same day. The gentleman that came for repairs also noticed a small ding in the wall from our movers and fixed it even though it was not KB's fault that it happened. He also touched up the paint for us as well. I would recommend KB to all of my family and friends. ... More

Vanessa was our sales person and she was THE BEST, absolutely amazing. She walked us through the whole process and was always there to answer all of our questions. She took all the stress out of our home buying experience. Love her !!!

Over all its just another track home with low quality material & poor workmanship. There are plenty of hairline cracks acros the drywall joints where the tape didn’t have enough mud behind it . The Construction Superintendent tryed to charge me cash for a stone design that was already included in the blue prints. Matt The warranty fellow is terrible at responding the phone, text & emails so far not a great experience. A few things need to be repaired such as my front door being unsquared, my dryer braker is completely out , and also the GFCI outside patio outlet trips every time i plug something in . BEAWARE kb does not care about quality. ... More

my sales person Alan was great. His boss Rita was great as well. I'm very happy with the house.

Quality Check is not done properly. Many things have issues.

It was a wonderful experience !

Even with delays, the house turned out beautiful! Sales was great and kept us informed and construction manager, Jeff was awesome in keeping in touch.

From finding, purchasing and moving in we have enjoyed the experience plus the quality of the home. We would buy another one from KB Homes.

I wish KB homes would include a single basin sink with goose neck faucet in the kitchen and quartz countertops to be included in all homes versus being an upgrade, otherwise all else is fine. The sales team & maintenance team on site are all great and very responsive to any requests.

I like the parts that I get to customize my choices based on my preferences. The best upgrade is being able to have Ethernet socket in each room to plug cable directly if necessary. Buying a brand new house costs less than bidding and buying used house. No need to worry about plumbing issues.

Lengthy time in build, several issues. I.E. accessive trash left both inside and outside of residence.

Requires thorough inspection for construction defects.