KB Home Reviews

In an apparent rush to finish before closing, a lot of details about the house were skipped; however, KB rep and sup have been tremendously responsive to correcting all the issues quickly. Repair and finish crews have been superb.

Buying our new home with KB was so simple. Everyone involved with the process was patient, understanding and so helpful. My salesman Jorge was always available to answer my questions. Great job KB!

Process was pretty easy. Studio visit and choices were very good. Construction manager very helpful.

The KB home team are so professional. They disclosed everything upfront and that’s very important as a buyer. The time of completions are very accurate. Quality of the the construction of the house is very good. All the warranties they offered are amazing, even with the third parties like the appliances and other systems in the house. The location of this track is just amazing. Easy access to freeways, schools and the airport. I’m extremely happy with my purchase experience!

KB subcontractors do not pay attention to details, appears they just want to finish the job. I found several problems for a new house, heater was not working, gutters were not sealed and leveled correctly when I talked to subcontractor to repair them was reluctant to do it. Roof was missing a tile and some other were not aligned properly and same situation subcontractor did not have disposition to fix the problem I had to insist the roof had problems. More over one window not finished outside is missing a piece, main door entrance not sealed properly, found problems under kitchen island, the list continues. Appears that the house did not have a good inspection by profesional inspectors during construction. I feel disappointed with my KB home purchase I bought a new house before did not have to deal with these many issues Sales department was good My comment for KB is check quality work on companies they hire ... More

Danelle at the sales office was really great at getting me information and helping me through the buying process. For a first time homebuyer this was really helpful. The entire team including the lending and construction teams made every work very well and allowed the closing to go super smoothly. I would recommend this for any new homebuyer.

Brian our sales rep and Rick our super were fantastic. They helped make the home buying experience alot easier and based on their performance I would recommend Kb Homes to Family and friends

Buying a home with KB was very quick and pleasant!

In this current market you’d expect homes to be built better then ever. Interest rates are high and house prices are higher then ever. For those families still wanting to purchase a house. Buying one poorly built and shown lack of professionalism is disappointing. Trying to get someone to come do repairs is a joke. I thought it was just my house but after speaking with my neighbors it’s all our houses. When I met with KB homes the first time I was told how well their homes are built and how attentive they are to details when building homes. This is a like and a total joke. I would never ever recommend KB and or buy another KB home. ... More

I bought the home while still living in California which was a challenge but luckily I had friends in San Antonio that filled in for me on some important dates the first was the walkthrough on my new home my friends drove an hour to meet with the employees from KB homes they pointed out a few things and we're assured that they would be corrected. On the second and final walkthrough my friends again drove an hour to meet with KB homes employees some of the things that they had pointed out during the first walkthrough were corrected others were not like the refrigerator door was dinged up scratched and was unacceptable they were told it was on order another thing that wasn't taking care of was the painting that was noticeable in the entryway of the home they were assured it would be taken care of another thing that was not corrected was the water pressure was still very low they we're told that it was the way it is because of the rain type shower head that was installed in the home. I moved in a week later my friends met me here at the house because they had my keys garage door opener etc and they pointed out the things that were needed to be corrected and hadn't been the next day I met with Juan the project manager who came to my home and I pointed out the things that should have been taken care of prior to my arrival he told me that it wasn't him that met with my friends it was his employee who I can't remember his name my friends told me that it was one and the other guy that they met with the second time I was told then that the refrigerator doors were on back order and that they would be arriving soon it's been 2 weeks and the second door just arrived when I looked at the packing slip it said that they were not ordered until April 13th which was after I got here there's still spots that need to be retouched with paint and I keep getting promises that someone will show no one has taken care of it since. I'm a little disheartened at the response that I'm getting from Juan who apparently is the project manager of these things I've also pointed out a few other things to one that are unacceptable and I keep getting another promise I just hope that these things will be taken care of before the warranty expires. I just noticed and reported to one that there's condensation in the study windows and he assured me that it was still under warranty and would make note of it. I understand that with new homes little things like this come up but I'm not getting the response from KB homes that I should be in my opinion. I don't want excuses I want action and they seem to have failed on that level. I also appreciate someone taking responsibility instead of blaming someone else again I just hope that this is all taken care of soon as I'm settling into my new home it'd be nice to not have to worry about warranty expiration dates and response from a project manager. ... More

Mike the Superintendent were so great in helping me with this house. He made sure things were done correctly and in order. If it wasn’t for him I probably will be talking to an attorney. So many things wasn’t done right and many of the employees that worked for the company seem not to care about how the structure of the house inside and out were being properly built. Mike made sure it was right, thank you Mike for being an outstanding employee.

KB home will give you the flexibility to customize your home for your needs. Most of the other builders are cookie cutter options.

Best experience ever buying a new home with KB

Nicole and Angelina helped us get through the buying process. They provided a lot of information, resources, and followed up consistently to make sure we got all the things we were asking for

KB Homes and their staff answered all of our questions they have made our dream come true with our beautiful home. We are beyond happy we picked this builder always checking in with us and giving us all the best customer service we could ever ask for. I would highly recommend buying from KB Homes.

The process was guick and fairly easy the staff was always willing to listen to my concerns and take quick action on which is always found on new construction.

I am enjoying my home

Great customer service throughout the building, buying, and moving process.

We had no idea what we were getting into… the process and the finished result was better than we expected. The community is so beautiful and so many things to do! We are in love with our place! The KB team explained everything to us all through the process. Shelly

overall good experience while purchasing

KB Homes kept in contact with us throughout the entire build. Considering we lived 3 hours away, we were able to get weekly updates as our home was being built. From sales to design studio to closing on our new home has been a great experience.

Klay was very convincing and one of the reasons why we bought a KB Home. Brian was very honest and always keeping us updated on the volatile interest rate and advised us on locking the rate before it went higher. John was very accomodating and meticulous during the costruction phase. He caught contractor's mistake and got them fixed so it won't delay the completion and move in dates. John was also very responsive in getting the punchlists and warranty items taken cared of. We had an overall great experience with our KB Home buying process.

The whole experience was great and we love our new home!

At the beginning of our home buying journey, my fiancée and I were fairly certain we would land on a resale. Our realtor convinced us to walkthrough model homes and new builds for sale through KB Homes at Roberts Ranch and we absolutely fell in love. Our experience with the builders' agent, Michelle, was fantastic from the start and she felt like a part of our team throughout the process. Our customer service rep, Luis, took the time to explain features of the home and answer our questions during our (very first) final walkthrough. Wonderful experience overall and we would speak highly of the Roberts Ranch team to any prospective buyers. ... More

The experience with KB homes was pleasant with timely response and complete information and clarifications when required. Everything went smooth. Highly recommend new buyers to buy homes from KB Homes