KB Home Reviews

i picked a day that i would be home and the warrenty dept sent all subs requested in the time slot requested and they took care of all problems

If you had asked me if I were to be a KB home owner five years ago, I would have said you're joking. It seems KB Home has performed a complete 180, possibly by hiring new blood, but the upgrades and overall experience was as best as one would hope, especially being a new home buyer. Weekly updates by our agent Josh, was nothing short of impressive. To see our home progress week-by-week was quite the experience and added to our overall excitement in moving into our new home. Even though my wife and I visited the design studio 5-6 times, the staff (Allison) was absolutely the most patient and friendly person we'd run across in our entire KB Home experience. My wife was previously a home stager and designer from the bay area, so meeting her vision was something Allison had no issue assisting with. I was utterly impressed by the craftsmanship of the home in each of it's stages, especially when we did the initial walkthrough pre-drywall. It was impressive to see how fast the home was being built, with out issue. During the loan/underwriter phase, I was not feeling 100% with the communication between the lender and myself. It would have been better to be aware of all of the needed documentation at the beginning, rather near the end. As the process seemed extremely rushed and caused my wife and I to feel a bit stressed about ensuring we'd meet the escrow guidelines and title dates. The two lenders, Marcus and Scott were good, but the underwriting experience was pretty horrible, but didn't phase my overall 5-star rating, though please look into polishing up some of the processes leading to the underwriter phase. After move-in/construction complete, we did find a number of discrepancies, including some that weren't addressed such as the doors not fully closing due to the alignment of the knob and bolt. Rather than having someone come out, I decided to repair it myself. It seemed as though the speed in which the house was built did leave a little bit of quality out of play. Aside from the expected paint issues, there were a small number of issues that could have been prevented if the installer would have double checked their work. The KB representatives after move-in have been extremely helpful, even though I feel the issues should have been caught/repaired prior to move-in. I would recommend KB to anyone, especially due to the upgrade options. My wife and I spent about 80k worth in upgrades, which has helped us create our dream home (only wishing we had a 3-car garage option). ... More

This entire experience was a God Send for us during this time of Pandemic. The building Superintendents Jose and Dennis went the extra mile for us as well as Natasha, Sonia and Diana with financing and Customer Satisfaction at our site. The design center agents also made this a memorable experience for my family and I as this was our first new home purchase from the ground up. I will definitely recommend family and friends to KB.

As a first time homebuyer, KB Home made my first experience enjoyable and exciting! I picked out pieces at the KB Design Studio that fit my style, sat back, and watched my first home come together. KB took care of any issues along the way making the process stress free. I am happy KB uses top recognized brands for all products and love that they build energy efficient homes. I highly recommend to use KB Home as your home builder.

Great experience! Love our home!

It was a complete pleasure working with KB homes from the very start and continued today a couple months after our closing date. I felt in the loop and had an idea what was happening the entire time our house was being built. I would like to give a shout out to Garrett the on site Superintendent. He has been extremely helpful throughout the entire process and really made us feel like we were a part of our home being built. He also has been extremely responsive to any questions and or requests we have had, including follow up after we moved in. I have recommended KB Homes to several of my family members and friends who are interested in buying a home. ... More

We had a great experience with everyone we worked with at KB, from our sales person, construction superintendent, Loan processing personal and customer care team. Everyone worked together seamlessly. We are very happy with our purchase.

Simply outstanding, KB Home Builders know that this is a major purchase, the communication, the responsiveness, just really well done in all aspects!

Thankful to have my house built by KB Homes

This was my first experience purchasing a home with KB Sheldon Terrace. Everyone was very helpful and informative each step of the way - from the sales counselors to our mortgage lender near closing. We also received superb customer service after our home closed. I'm very glad I purchased a home with KB!

With this being our first home purchase. We didn't know what to expect, we had alot of questions. We are so glad we went with KB because they were always there for us. Thank you so much KB and your wonderful staff.

The whole KB team was wonderful and responsive to all our questions and queries, shout out to Karen, Tony and Guy for being the best.

The entire team went above and beyond my expectations. From John in sales, Linda the loan writer, and Bill the construction manager. I was very impressed and happy with the journey I made with KB team.

Dennis and Natacha were a great resource! So helpful and willing!

KB Home stayed on top of everything. Kept us updated and addressed any issues promptly.

Quality of workmanship.and.attention to.detail makes.this.company shine!

All the employees are wonderful and helpful

Very friendly, welcoming, and responsive time to any questions was very quick

I really enjoyed the entire process, from initial purchase of selecting lots to financing the loan and final walk through and to final move-in. Nicole and Chris are very helpful and patience to answer my questions. They even offer to do the touch up after move-in.

Excellent customer care. Competitive builder incentives for the times.

This was an amazingly enjoyable home buying experience. The staff from my salesperson Travis, loan officers Gina and Tracy and the general contractor Jesse kept me informed and I did not have any surprises or disappointments. KB having their design center visit as part of the process was awesome. It was there that I got to personalize and create my beautiful home with the help of Lindsey and Penny. It was there also where I saw the top quality of the materials that would be put into my home. Love my home and.this spacious and mountain view Saddlebrook community.

I told them what I wanted and expected and they met every milestone that they had. We love our new KB home

I am very satisfied with my new home.

Staff is very kind and knowledgeable.

Easy and not scary at all