KB Home Reviews

I would highly recommend the sales and building team at KB Homes to anyone looking to buy a new home. From the initial sales consultation to the final walk-through, the team was always responsive and helpful. They took the time to understand our needs and concerns, and they worked with us to create a home that exceeded our expectations. The construction process was smooth and efficient, and the team was always available to answer our questions or address any concerns even after the home was finished. We are so happy with our new home, and we would not have been able to achieve this without the help of the KB team. Here are some specific examples of how the team went above and beyond: Our sales representatives, Janice and Tammy, were incredibly knowledgeable about the home building/buying process and were always available to answer our questions. They were patient and understanding, even when we were unsure about certain details. The design center team, specifically Jennifer, was helpful in providing honest suggestions when selecting features for our home. She was able to provide us with options that fit our budget and style that minimized post-close work. The construction manager, Michael, was always available to answer our questions and address any concerns. He was proactive in keeping us updated on the progress of our home and made sure that we were happy with the final product. After moving into the home, he continues to check in on us to make sure every little detail is perfect. We would not hesitate to recommend KB Homes to anyone looking to buy a new home. The team is professional, knowledgeable, and dedicated to providing their clients with the best possible experience. ... More

I have filed 3 better business bureau complaints. so lets start from the beginning. I bought a house on a plot of land i was told I would be able to put a pool in. I paid for the land, I went to the design center and paid 8k for upgrades to my home. From there issue number 1 - I was called and told due to a pipe running under my property I would be loosing 1/4 my yard. My kids would no longer have a pool etc... They offered me another property with a larger yard for a more expensive lot premium. I reluctantly agreed. From that point I told my sales rep Joel I needed to be out by Feb (this was October) I was assured this would be ok. Late December I was told there was a shortage of workers, my house would no longer be ready until the beginning of Feb. I spoke with my land lord who was putting my home up for sale and he agreed to let me stay till Feb 1 thankfully. I have 3 children all under the age of 6 moving 3 times was not in my budget, and being homeless was not appealing either. I was assured again Feb would not be an issue by my sales rep. I heard nothing until I reached out to KB near Feb 1 at which point i was told my home would not be ready until March or potentially April. At this point i was about to pull the plug since I was essentially going to be homeless anyway come Feb 1st. At this point KB offered me a stock home on a larger lot with a higher lot premium HOWEVER the caveat is I would no longer get the upgrades (dual thermostat, tile, counter tops, lights, fixtures, water loop and fireplace) that i PAID FOR. so i took a larger lot, at the monetary loss, have to repay to put all the stuff in my new place etc but it came down to that or having to move multiple times, or simply being homeless. This was the only choice I had as I could not risk my children and I being without a place to live. The inventory home I have is lovely, its not what I wanted, not what I asked for and not what I paid for and had i known this going in I would have gone a different way. I have used other builders for homes in the past and had no or minor issues. nothing like this. I would not use this builder ever again. ... More

Very satisfied with KB Home jobs

KB has been great to work with. From the sales office to the PMs. Everyone has been very helpful and attentive.

We had such an amazing process from start to even after move in. Rosa from day one was super helpful and open communication consistently with weekly updates. I constantly harassed her with all my ridiculous questions and concerns and she was always so gracious with her responses. During the walk through both John and Eric were direct and helpful. Even after I moved in, I had silly small issues but they were immediately addressed and resolved. It was a great first time new build process for us.

The house has been great so far for the 2 months that I’ve lived here. The warranty process on the other hand has been less than ideal. We’ve had some damage before delivery that needed to be replaced and it was submitted during the first month of purchase and the guy was really helpful but nothing has been done so far.

My experience was not great at all. Everything was rushed to close hearing from other workers around working on the home. I was told that KB rushes homes to get #’s skipping big quality checks. employees get treated like numbers no value to the home buyers just searching for good surveys to getting popularity numbers and land to keep building. I’ll be selling my home due to so many things to fix and chasing warranty and kb superiors to resolve once I finished my survey I was let go and no one reached out. I will suggest buy else we’re kb Home isn’t the same 3 years back they were number 1! Now they need a change. ... More

Finish at home to manny details, low quality materials, Iam very upset, i have before new home in other builders and the quality is very different

Sean, Jennifer, Stephanie and Noland have did an excellent job with getting the as well as checking on us to make sure we are satisfied with our home purchase. I must say , WE ARE EXTREMELY SATISFIED...

Great and welcoming! Helpful information and good responsiveness with staff. Sometimes it took a minute or an extra call/email for response but did get back to me with all my questions, and was always available. Workmanship and materials could use a bit of work but expected as a company building multiple houses at once. As a first time home buyer buying a new build, it was a great experience. Overall satisfied and happy with my buy. Thank you!

Warranty followup has been good.

Was able to purchase home after being selected in lottery. I was very excited but Immediately I was rushed and pressured with threats of losing opportunity to buy the house if I didn’t act on multiple request within hours and days after. I was working and traveling and couldn’t dedicate my days to completing every request within hours after being selected for a lottery I didn’t know I was going to win. I wanted to explore other financing opinions other than KB and was bombarded by pushy sales people who called multiple times a week. I felt they created obstacles for me to use an outside lender making me submit extra credit credits and application to KB lender who I didn’t intend to use just so they could force me into hearing what they could offer. My information was also given to 3rd parties who called me constantly which annoyed me to no end. When market for housing began to deteriorate and prices and values were going down I wanted to renegotiate the cost especially since I was told the house would be completed in approximately 6 months and it was approaching a year I didn’t want to be underwater before I even got into the home. I was told I could only get a discount by switching to KB financing which I never intended but was pressured into. When the VA did an appraisal of my home which came back the house was valued less than the loan amount KB asked me to pay a 16k difference which made no sense and threatened again to not sell us the house and take the earnest money. I felt my agent who is a close family friend who was speaking for me and acting in my best interest wasn’t always being talked to with the respect I felt she deserved. About a month before closing I was laid off and KB showed lack of compassion for my situation and used it as a bargaining chip against me trying to get me to pay extra fees for closing being delayed a couple weeks despite the building process being behind 5 plus months. Which should have been a happy time in my family’s life seemed like a stressful rollercoaster with me doubtful that closing would even happen because of the pressure, negotiations and distrust I had developed for KB who would often surprise me with misc fees, obstacles, threats, delays and constant excuses. ... More

This wonderful home-buying experience was packed with thrills throughout the three months from the time we saw the house to the day we moved in. Maleesa guided us all along the process, expertly advising us. And the house is our forever superb home. Also, with great gratitude to Scott and his team for quick responses and fixes for every little thing that we can think of. KB homes fan for life!

Overall we’re happy of our brand new house.

It was a genuine pleasure working with Ruby, Richard, Sue and everyone else on the KB team to guide us through the home buying process in a cordial, friendly, responsive and informed manner every step of the way. I highly recommend KB Home to anyone ready to make their next home purchase a satisfying and enjoyable experience!

very nice experience of kb home

Very great experience with all kb team

Ingrid was terrible, nothing she said or promised was correct. Communication between KB Homes upper management and the individuals listed CAN NOT be worse or those individuals are simply pacifiers to incompetence and cover-ups. Chris however appears to try but is always out of the loop. He should be up to speed on EVERYTHING!

Nice home to stay . Kb

KB Homes at Lake Lucerne are great!

Overall good experience. We were disappointed with the construction manager Jorge. After the walk through he basically told us not to call him and we were very surprised Stan was great l. He kept us in the loop throughout despite the delays in construction Also the selection and upgrades customer service was disappointing We had requested upgrades including a bathroom window in one of the upstairs bedroom that we did not get and no one ever got back to us despite calls to the design center

They were very helpful right away

Proactive support and guidance. Prompt responses when needed.

literally everyone from start to finish with KB Homes was FANTASTIC 11/10 stars all around. Best home buying experience ever!

I am not satisfied with the quality of workmanship. Things keep falling out of place.