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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11554 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11554 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

wonderful

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Katy, TX

Everything worked out great, everyone was helpful from the beginning to when I closed.

KB Home responded:
Thank you so much for sharing your great KB Home experience with us! We're happy to have helped you throughout your home-buying journey.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Homeower(s)

  • Gustavo C.
  • Verified HomeBuyer
  • January 31, 2023
  • Converse, TX

We had good luck. Good timing, peace and quiet expedient service. An experience we never experience before, it was totally unexpected. The experience was magically great. It felled into place at a glance. This is experience we will never forget as long as we live. We will shiren this as a first, leap of faith, in a new chapter.

KB Home responded:
Thank you so much for sharing your home-buying journey with us, Gustavo! We're so happy to hear that we were able to provide a magical experience for you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not as expected

  • REPE1 a.
  • Verified HomeBuyer
  • January 31, 2023
  • Davenport, FL

Maria and Venassa from the sales office was great. But the other part of KB HOMES is very bad; they change the terms and conditions without notice and all for you benefit and to halo your fiscal year

Total Score 2


Quality 4

Trustworthiness 5

Responsiveness 1

Average Quality

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Hughson, CA

Home is beautiful, however, there were a lot of little details that did not meet my expectations for the price paid. Cabinets had issues, crown molding had issues, flooring seems uneven in some areas.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Absolutely amazing and worth the wait!

  • Brandon W.
  • Verified HomeBuyer
  • January 31, 2023
  • Marion, TX

It was an amazing journey especially being our first home.

KB Home responded:
Congratulations on your new home, Brandon! We're excited to hear that you had an amazing journey with the team here at KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Issues

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Gilroy, CA

there was some quality built issues with our home. We reached out to the customer service representatives to have the issues correct. They were good at accommodating the requests and fixing the issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Fantastic

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Roseville, CA

Overall good buying experience

KB Home responded:
Thank you so much for sharing your KB Home experience with our team! We're glad to hear that you had a good overall experience with us.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience throughout

  • Andrew P.
  • Verified HomeBuyer
  • January 31, 2023
  • Durham, NC

My home process has been amazing. Gavin T. has followed up every step of the way. Has been above and beyond from the perspective of a superintendent. Could not have been happier to fix the minor touch-up points to perfect my home even more. A fantastic process from the Sales and superintendent perspective to follow up on every little detail. It has me a very happy customer. Thank you.

KB Home responded:
We're glad to hear that you had an amazing home-buying experience, Andrew! Gavin and the rest of the team here are thrilled that you're so happy with your new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience from the beginning.

  • Diego B.
  • Verified HomeBuyer
  • January 31, 2023
  • Austin, TX

I loved my experience. Everyone was patient with me being a first time home buyer and not knowing the process at all.

KB Home responded:
Thank you so much for sharing your first-time home-buying journey with us here at KB Home, Diego! We're thrilled to hear that you loved your experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great value for the money.

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Gilroy, CA

The value of the home, exceptional. Getting the final touches finished on home, fair.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Superintendent John is awsome

  • Roderick M.
  • Verified HomeBuyer
  • January 31, 2023
  • Davenport, FL

Grass is substandard needs to be replaced

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Rahim

  • Rahim N.
  • Verified HomeBuyer
  • January 31, 2023
  • Rosenberg, TX

It was a smooth process. Cecilio and Eric were of great help.

KB Home responded:
We appreciate you taking the time to share your positive KB Home journey with us, Rahim! Cecilio, Eric, and the rest of our team were happy to work with you.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not good

  • Anonymous
  • Verified HomeBuyer
  • January 31, 2023
  • Menifee, CA

KB sales and mortgage are awful to deal with. Very unprofessional, and they did not help get me into this house, I had to resort to another lender. The communication was awful, the loan rep had zero experience and professionalism. Being a first time homebuyer, it truly was an awful experience. I’m also waiting on some minor repairs that were pointed out in my walk-through that are important to me, but don’t seem important to the builders. communication has not been good. Overall, it has not been a good experience. However, we do love her home and we are glad this is behind us although we’re ...

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

Overall experience

  • Jacob L.
  • Verified HomeBuyer
  • January 31, 2023
  • Magnolia, TX

Overall experience was great. From start to finish the building process was the easiest of the journey. Jake, the construction manager was very informative and communicative and kept us up to date. Any issues we brought up to him he got fixed right away. Mortgage and sales is a little different. We ran into some issues that delayed our closing by 15 days with mortgage and our sales rep was not very communicative and felt very pushy when he was communicating. But overall, if I had to do it again with just kb as a builder I would. If I had to go through the process with the kb sales team and ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

KB worked every thing out.

  • Jeffrey G.
  • Verified HomeBuyer
  • January 31, 2023
  • Jarrell, TX

Times were difficult in 2022. Economy, sipply chain. KB kept at it and we pulled thtpugh

KB Home responded:
We're happy to hear that our team was able to walk with you through your home-buying journey, Jeffrey! Thanks for choosing us!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction and sales team!!

  • Jameka E.
  • Verified HomeBuyer
  • January 30, 2023
  • Jarrell, TX

I had a great experience with the construction team! Anything I need fixed they came to fix it, even months after I moved in! Scott is amazing as usual. My sales rep Kimberly was outstanding, she was always reachable. Terrible experience with the lender team, I ended up having to shop for an outside lender.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Frustrating end experience

  • Anonymous
  • Verified HomeBuyer
  • January 30, 2023
  • Raleigh, NC

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then ...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Overall Satisfied and Happy

  • Ashish B.
  • Verified HomeBuyer
  • January 30, 2023
  • Prosper, TX

House was built per expectations and value for money was indeed great.

KB Home responded:
We're thrilled to hear that you're happy with your new home, Ashish! Thanks so much for sharing with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Do not buy with KB Home, very poor response to issues

  • Anonymous
  • Verified HomeBuyer
  • January 29, 2023
  • Jacksonville, FL

We bought our first home with KB Home. There are pending items to complete but they requested us to close the property and mentioned that they would complete the pending items with in 2-3 weeks of home closure. We almost completed 2+ months and still they did not address the pending items and every day follow-up got a big headache. My recommendation to everyone not to go and close the home without trusting them. Just close the property once everything is addresses.

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

KB experince

  • Shahrokh V.
  • Verified HomeBuyer
  • January 29, 2023
  • Lincoln, CA

[m my first experience with KB i was really impressed by this company. Their price was not compatible, very fair, very organized quality material, everything as they promised to accomplish and on top of all very professional and friendly stuff eager to help on every step of process,

KB Home responded:
We love to hear that you're impressed with your experience here at KB Home, Shahrokh! Thank you for sharing your journey with us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Move-in ready

  • Anonymous
  • Verified HomeBuyer
  • January 27, 2023
  • Las Vegas, NV

The process during the home build was good, but once I closed there were plenty of exceptions that needed to be completed. Wished the home was more “move in ready” than what I walked into.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB home helped us achieved this

  • Samuel D.
  • Verified HomeBuyer
  • January 27, 2023
  • Patterson, CA

The sale rep Donna was really helpful and we can’t thank her enough. She kept encouraging and worked with us to the end and we are so happy we were able to get this home. Thanks to the builder too for their support as well with several price deductions to match up with the sale of our condo in order to be able to buy the new home

KB Home responded:
Thank you so much for sharing these kind words with Donna and the rest of the team here at KB Home, Samuel! We're thrilled to hear that you love your new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Not good

  • Anonymous
  • Verified HomeBuyer
  • January 27, 2023
  • Palmetto, FL

Home delivery was delayed considerably. Two months after closing, there are still items pending to be closed such as shower enclosures.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Everything is perfect

  • Johanna M.
  • Verified HomeBuyer
  • January 27, 2023
  • Round Rock, TX

All the team was awesome and great

KB Home responded:
Thank you so much for sharing your awesome KB Home experience with us, Johanna! We're thrilled to hear that everything is perfect with your new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Boniface

  • Boniface K.
  • Verified HomeBuyer
  • January 26, 2023
  • Fort Worth, TX

The new home buyer should know what community to which knock at the door. Kb home has best experience in home sales

KB Home responded:
Wow, thank you so much for sharing these kind words with us, Boniface! Our team appreciate you taking the time to share your experience with our team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5