KB Home Reviews

Okay I have to say I Love my Loan Originator I cannot begin to explain how she helped change my life I met her because the first Loan Originator I was working with wasn't trying to service my needs with purchasing a KB Home he was more concerned about me signing not concerns about me not trying to spend more than can Afford or pay a month for my mortgage monthly .when first Speaking with Second Originator she apologize for the first Loan Originator and said I'm here now how I assist you she listen to my concerns about not purchasing more than I can afford and how much wanted to pay for a mortgage monthly So she gave me a list of things that I would need to do to meet this criteria. From cleaning up my credit so my scores would rise to not spending any monies on anything other than food and shelter S I promised to do as she instructed and now I'm a Proud owner a KB Home is . So to Her Thanks Again You are truly outstanding. And Thanks KBHS! CONSTRUCTION STAFF: ... More

Overall great experience in buying a home

My begining experience was very good but contractor and building experience is frustate. Material for make this house low quality I didn' any kb homes people to toldk about low quality materials and contractor alwys make me frustate . I closed my november 25 2022 but contractor installed blinder and screen fully . Contracotr installed blinder last 1/20/233 and screen last 10 days but not fully and lot of small issue have to fix but contractor don't do another issue contractor use electric wire out of wall on my garage door . it can't be even he didn't use any cover for electric wire. My house back glass door lock is not good . ... More

Given this horrendous disappointing experience with sales, construction and customer service, we do not plan to do business with KB Homes again nor recommend KB Homes as a viable option. We take pride in companies that display respect, dignity, integrity, accountability and sincere customer service. We have had experiences with The New Home Company and Tri Pointe Homes, which have all surpassed the level of customer service, integrity, and overall satisfaction we've recently experienced with KB Homes. The lack of professionalism, integrity and accountability speaks louder than words. ALSO, we’re noticing the home is built poorly. Paper thin walls. Pretty sure they used styrofoam and sheet rock for walls…only put wood behind sheet rock for load bearing walls, which is less than half the house- making it freezing during winter. Poor overall material and quality. ... More

KB had a weekly update on the progress of the home which I appreciated very much.

Extremely poor communication and rushed process. Warranty items are very slow moving

Everything’s good, happy w the purchase

KB has very attractive advertised features. The workmanship is the process to remedy issues is slow. Most dissapointing is a contractually mistake they've made without fixing the issue. However they also refuse to say they won't fix it so that I can move to arbitration. Delayed responses and promises to return calls are typical even with time sensitive departments like KB's mortgage team.

I love the team you have here at olive grove.

Let's start from the beginning. I found myself in a position to purchase a home. I thought to myself wouldn't it be nice to own a house so close to downtown Raleigh? Well, yes it would have been nice. To be honest the location is in an area with lots of growth. But, the point is the house is a complete disaster. I have never in my life been struck with such intense buyers remorse than after the purchase of this home. This WILL be my first and last purchase with KB home. The list of issues I have with this house are numerous. To be honest I have never in my life seen such poor craftsmanship in a new construction home. Somehow when whatever you call "warranty" work is done mud gets tracked into my house. The workers never cleanup after themselves and they do work that honestly a high schooler in carpentry class could do a better job. It's an absolute joke that some of the people working on these houses call themselves tradesmen. I don't feel like I come home to a new house every day after work. No, I come home to my little house of nightmares. I paid for a new house but instead I got the used car lot equivalent of one. ... More

Álvaro has made it very easy to communicate. His Hospitality with any issues with the home is Phenomenal, thank you.

Good overall experience, great response to service requests.

Great experience specially with the marketing person Harvey and Loan department Marcus. Very helpfull answer my question any time. Work with me on my convenience time which is I was full time Employed and when I call them even thier off days and evening early morning any time answer phone calls. House design department assist and explained all the product I want. I am so great full that I worked with KB. Happy for my house.

Not Happy with quality of the completion

Found cracks inside and outside of the house,driveways and is not been fixed yet.

My first time home-buying experience with KB homes was an awesome experience the entire process, from initial purchase to final move-in was a great!!!

After all The crazy market issues, we got our dream home through KB home Thank you Brandon , Adrian and East village KB Home team.

The home is beautiful & comfortable. Any issues that arose after moving in, Elaina & the team have done a great job responding. They respond quickly while keeping us in the loop & have been friendly & professional.

Everyone that helped was amazing, Oscar, Robin, and Scott did a great job!

My experience was really fantastic in every aspect.The crew is really highly professional, very patient, always ready to explain every single detail and help .I give grade 10/10 to Marianna, Adam and Ty.Very kind , polite and trusting people. It was a big pleasure working with them!

House still incomplete. Missing shower and cabniet trim. Never given updates, I have to call in and ask what's going on and no one ever seems to know.

There are always bumps along the path to building a home. We've had our number of bumps, but KB Homes has done their best to meet our needs and take care of any problems we've had. It's not always the fastest turn around, but that's understandable considering how many homes there are and the time of year we bought our home. Just make sure you let them know if any problems and keep clear communication and they'll take care of you ;)

Great customer services but the material they use to build is not great. Finished are bad, no detail on finishing the job especially when they use local suppliers they used knockoffs materials. for examples, the granite they use on my island was cracked and glued and what they claimed it ( the supplier) fissures. Well I m sorry, that is not fissure that is cracked and glued granite. So the site manager should check on the projects when it’s done and not signed off until you actually see the material. Other than that, customer service is great

Home buying process was smooth and received frequent updates on the construction

House is unfinished. Had to claim warranty to fix around the house.