KB Home Reviews

House was not completed properly on due date. Many issues existed that were located after we moved in. Items ordered and installed were not the same as we had selected in the showroom. Everything that needed to get corrected is an order that gets placed and then your at the mercy of the contractor to show up weeks later. There is no quality control. No one is monitoring the actual work of the corrections. Sometimes out of the blue a contractor would show up unexpectedly. The warranty department takes days to answer. In essence, they took our money, an now we are forced to wait for all repairs to get done whenever they get done with no priority for us since it is not an emergency. Overall it has been a very disappointing home purchase experience. ... More

The quality of the house is not matching with the quality that I saw in the show unit. The basic option for kitchen cabinets is very cheap and not made from durable wood or timber. It was a manufactured wood and easy to break. The plumbing features are not durable compared to the price that I paid for. All my doors are scratched during construction and the builder did not replace them. Instead they just repaired them and I had to accept it because the construction was behind schedule and I didn’t want to delay the turnover process. Window frames plastic / PVC made from low quality material and there is no sound insulation with exterior environment. Basic paint is not durable and easy to catch dirt and hard to clean (need to repaint and can’t be cleaned) a lot of options are not covered in the base price like: 1- mini blinds. 2- fridge, washer, dryer 3- front and rear gutter 4- microwave. 5- double switch for ceiling fan. 6- garage door opener. 7- sprinkler system. People used to eat inside the house during construction and they used to walk with their shoes on the new carpet. The vanity faucets are not sealed properly and it was leaking inside the cabinets. There is no sound insulation in the interior partitions. KB home did not treat their customers equally. My neighbor got $10k incentive and was able to book his loan rate in Feb 2022. I was informed by the sales team that I can lock my rate in May. This is way below average compared to the current prices. ... More

I'm a first time homeowner and so the process was all new - it's not an easy thing to build a home and the superintendents that I worked with were the best. Extremely high level of detail and care which I appreciate and enjoy now that I have moved in!

I really enjoyed being able to pick out special finishes with my KB Home. The design studio experience is what sold me on the process. The build process was long but that is understandable when you want things done right. I think the overall product for the cost is a good value, especially for first-time homeowners. I would recommend KB Homes to new homebuyers looking for great value- However, don't expect too high-end of finishes within the home. We wish the carpenters would have been more concerned with the quality of the frames around the doors and baseboards. However, we appreciate the responsiveness of Alvaro to take care of things after we have closed on the house. The real gold star goes to Jared with KBHS Loans for seeing us through the finish line with our home loan process- we had a horrible loan officer for about 6 months and then got transferred to Jared and he made the process much more enjoyable and stress free. ... More

During construction, my husband and I delightfully witnessed a prepared pathway to our home and every home under construction. The home was regularly cleaned during construction. We visited other "high end" builders and was shocked to see the deplorable conditions of their construction environment. After move-in, we had some minor “adjustments” needed. We know problems may arise. It’s the way the problems are handled that makes the difference. The customer service team (Shelbi), has been quick to respond with good solutions. We are happy with our purchase.

KB team was great to work with, from choosing options at the design center, updates on progress of home from sales, working with lender for financing and the amazing construction team. Thank you KB Home!

Terrible experience. First home buyer been my dream to own a home and my dream was shattered. Multiple unresolved issues months since closing still till today. Very poor responsiveness from builders who is clearly overworked with too many houses. Will do my best to avoid kb homes in the future

Great communications with all departments!

We feel good about our purchase. Minor issues take time to resolve so be patient. Extremely happy with the home overall. KB personnel are extremely professional and shown a genuine care for our concerns.

Wonderful first home building experience.

Kb homes helped me get my first home and the process was smooth and easy and I am very thankful for everything

The communication could have been better.

Sales team, support and warranty team are very good

KB strives to give their customers a great experience, particularly with the people who assist the customer throughout the entire process. Because of their positive culture, it reflects onto their frontline individuals who help their customers find a forever home.

Donnie and Mark were outstanding. They stayed in communication with me from start to finish and answered all questions in a timely manner.

Ingrid and Vanessa were great, Also the design studio was a great experience, Everyone came through just great when we were scrambling at the last moment to complete the signing

Would buy from KB again!

I’m very happy with my new townhome. It’s in a great location and the entire staff was wonderful to work with.

We enjoyed our interaction and communications with Martin Warner a lot.

Personally the people are personable. Questions are always answered and I appreciate that. The quality of my home is not that great. I feel like the home was rushed, even though the home took longer than expected to be completed. Unfinished painting around the home, chips and dents as well. All in all, promises are not kept and quality is not there either. Not a great first home buying experience on their end.

It was a amazing journey with KB in purchasing a home, especially sales & KB loan team helped a lot in driving from start to end of the process, I really appreciate the support they have provided towards buyer in achieving their home buying goal.

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

Loved my home . It’s been an amazing experience with KB staff

Some materials are not good and finishings we’re not done well in some places.

this House is good, but the Build quailty is shoddy, the walls break easily. etc etc The doors are Plastic. Our previous home was made by KB and the old house was better than this....