KB Home Reviews

House stiill missing shower glass, heat not working at all, A/C not working properly, air ducts does not flow,cabinetry for kitchen and batroom have poor quality,they damage the upgraded appliances and floor. They have a slow response for warranty, and the problems not fixed.

With the right team, my entire experience would have been amazing. Unfortunately the combination I had wasn’t as good. The major issue was internal miscommunication from KB side. Some wished smooth transition and experience towards customer, but at some point the link breaks and messages do not translate as intended. While working with external partners everything went well. Overall, I think experience will vary based on individual and teams assigned to ones case.

KB home doesn’t have a good customer service, they don’t solve your problems at all after you close your house. So, is a Poot service.

This is my second KB home purchase. I am attracted to their innovative floor plans, features like more bathrooms, value, location, and the people who make the home buying process a good experience.

They’re are excellent on what they’re doing.

we were off to a shakey start after closing but Mike has worked with us and continues to respond to our concerns. finally our home is becoming the place we were expecting.

Personally , I would not recommend to buy KB homes to anyone..,

The biggest dismay I had was in the time stated between closing date and when it actually occurred, which was about 4 1/2 months later than was stated to me. This of course lead to unforseen expenses both in storage and lodging for the unexpected amount of time which passed. Closing dates were moved 4 times before it actually happened. Hotel expenses are high. Also, better quality control upon completion of home is desired, i.e. cleaning up paint on floors where it bled over, making sure there are no cracks in light switch hardware, tighten bolts as needed to avoid repairwork within a short time after closing date. Also, window screens were missing and put in after move-in date by the home buyer, these kind of finishing touches were missing and desired by new homeowners ... More

Closing date was changed several times. No exact dates. After the closing construction crew didn’t do what they had promised to. Hard to get in touch with them. No incentives or anything. No proper house gift from sales rep compared to other builders.

I closed on my house Nov 10, 2022. Turned in a issues list approx Nov 20, 2022 and it is Dec 27, 2022 and no call from service care department yet. I did have trouble with front doorknob and one bedroom doorknob and the construction lead came and repaired it (but it needed to be fixed again (on the list) but it's been so long a family member fit it.

Buying my first Home should t had been so stressful. And now that I’m close and paid my payment I can’t get my contact person on the phone. Sad but never again.

The sales, loan and design teams at KB homes are excellent. The construction and warranty teams fall flat on providing services and communicating updates.

KB Home is there to help you achieve your goal to be proud homeowners.

KB had a lot of supply chain and labor problems as did all builders. So they rushed the inspection process to get to closing and get my money. After that it has been like pulling teeth to get them to finish the items that they PROMISED to take care of. Now that winter has set in I expect most items will not be addressed until spring. In retrospect, I would recommend have your own inspector submit a report before closing and to not close until the items are addressed. Don't count on KB to fix things after you close. And they continually harassed me top submit this review, so here it is.

I recently purchased a single-family home at south side of greater Seattle. The process has been smooth. Loan and finance team are very supportive (Neal Prasad & Belle). I did shopped around but so far no financial institution can match their package. The sales office are very accommodating and professional (Jerry Farfan). Customer service and after sales support is amazing . Jeff gave us a really nice and detailed home orientation and tour. He regularly checks on us in case we need anything and he responds promptly for inquiries and requests. The quality of the homes are high class.

Nothing to complain about. They delivered what they promised. Happy with the community I purchased in. I will buy from KB again. No doubt about it.

The best part was that Valerie kept us informed with weekly updates

Kb homes are affordable compared to other builders in LV. They have beautiful floor plans and so far I’m enjoying my new home. My dream of finally buying home has come true.

Overall very much satisfied with the builders and home is worth the money

We appreciate the service a lot.

People working at KB are very friendly, professional and patient.

Good experience buying from KB homes

We feel that the workmanship is not too good, because we can feel many nails on the edges of the carpets. so we use hammer to make the nails flat . and also the sliding door of the bathroom was not installed properly , but after moving it was fixed.

Handoff delays , takes about 45 days to fix any issues reported during close.

The product is according the price.