KB Home Reviews

My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about it. The new Superintendent (I think that's his title), Duane is been made aware and is working to rectify issues... I hope he doesn't leave or get moved. He's been helpful. Robert is really nice, he kept me up to date on the progress ... More

Thank you for building our home! We really love our home and very satisfied! It is in a great condition. Kudos to the staffs, they are very professional, friendly, approachable and knowledgeable and also thank you to Joseph, thank you for your hard work! You are so great, approachable, very friendly, knowledgeable! We really appreciate it! KB Home East Village is blessed to have you in their team. More power KB Home!

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

KB updated us every single step of the way! Any question we might have had was immediately addressed. From the job Superintendents Robert and Thomas to our loan officer and processor (Doug and Jacki) everything was smooth sailing.

While the overall homebuying experience was not terrible, the delivery delays were incredibly frustrating. The most disappointing piece is some of the delays were avoidable but the builders poor communication and honesty was not transparent. The attention to detail in the home was lacking. Finishing details and QC before items were installed and permanently affixed is lacking. Care of craftsmanship missing. For the cost of the home, my expectations were much higher and it's obvious that things were done in a rush, which is frustrating because now I'm the one left to deal with the warranty repairs and fixes. ... More

Some items were wonderful and other items were average to below average for the price paid

Very cooperative staff in all departments

The Kb team was amazing for first time home buyers like myself made me feel comfortable through the process !

The build was a slow process understandably due to environmental restrictions (COVID). The studio options process was smooth, with the designer's assistance. During the build process, issues were identified but corrected slowly. The quality of workmanship up to the drywall process was great. As the finer details came into install, things started to slip. Tile staining edges were not stained but painted over; floor planks had uneven cuts and pencil marking are left at the corner cuts. Caulking joints were left until after closing. Besides all the finer details on the house, it's a great looking house, and we really enjoy the floor plan/elevation. I've heard of horrible stories of the home building process, but I feel that this is definitely not one of them. I think KB Edgebrook did a good job with my home. ... More

Affordable price but still get all comfortable and convenient for your living needed

quality, trustworthy, friendly, responsible and greatest team

Quality of workmanship is not the greatest, we where expecting to buy a brand new house so that everything was perfect and new, which is far from what happen, we did a lot of upgrades and everything that was installed looks like it was installed by amateurs that didn’t really know what they where doing, also we recently installed a doggy door in the wall of our house and as we where cutting the stucco out it just crumbled into sand making the hole way bigger and more sloppy than it should have been not sure why the stucco just crumbled like sand we have cut multiple holes for doggy doors in other houses and have never had that outcome. ... More

Being an engineer who reviews plans every day, I can tell you that KB works with the best design professionals in the industry. Design documents for structural and AMEP systems were some of the best I've come across. Not only the design plans but the whole experience, starting from sales/marketing, loan processing through KB lending, construction of the home, the move-in, and consistent follow-up from the KB team has been truly amazing. Mark from sales, Jason from KB lending, Luis the superintendent on site have always been available and prompt to address every one of my questions and needs. I could go on, but I'll just end by saying they far exceeded every one of my expectations as a home buyer and owner. ... More

The KB team helped our family in each and every step. All team members were friendly and they always paid attention to details. They reported weekly to us. So, we were able to see the progress closely. The customer service team was very responsive and helpful even after we moved into the new house.

KB financial services need improvements! They need to work on their communication with the customers! It should be a clear path how they work together.

Overall, the experience was subpar. Everything was going great in the process up until the point we signed our purchase agreement. After that, we went to studio and picked out all of our upgrades. Options were mispoken for, for ex: sprinkler system/gutters not included and were told they were. We upgraded to all gas appliances and upgraded appliance options and somehow they mistakenly did not include gas drop ins for our most important appliances such as the dryer and double connvection oven. We paid an additional $6700 for upgraded vinyl flooring that was terribly placed in some sections(you can feel the vinyl move.) we paid an additional $3400 for our countertops and they were misplaced and uneven with completely obvious and terrible placement seams. Our kitchen cabinetry was not flush with the wall and our cabinet sticks out from the too of the cabinet and retreats into the wall about half ways in. We have cracks in evidently every room downstairs as well as some upstairs cracks as well. Our upstairs tub was likely not plum becsuse it drains extremely slower than all of our other tubs. Our sod/plants were dead upon recieving our home and were told they'd be replaced as soon as we moved in, but a month later we were still waiting for them to get estimates to replace it and not guarenteed that they'd fix it after they told us they would. We ultimately decided to come out of pocket to replace the dead sod and install a sprinkler system. We've been told straight up that the new drywall contractors will not come fix the last drywall contractors mistakes and that they're too busy to fix our issues. We were told all settlement cracks however the size are always addressed at the 10 month mark and not immediately. The date we tried to move in we noticed our furnace was not turning on and had to wait FOUR days for the "emergency line" to dispatch out an HVAC company to repair the furnace. The issue was diagnosed as a miswired unit, so it was impossible for KB Home to ever inspect and evaluate if the unit was even working before we were given the home. The walk through was fairly rushed so we could close on the property and to be frank the walk through was more just a highlight of the basic features of the home. We got bounced back from person to person and superintendent to superintendent until someone finally took the phase and finished it. Even so, we had an 18 month build. We purchased at the end of April 2022 and Closed Mid- October 2022. We didnt recieve the guarenteed closing date until two weeks prior. Getting them to schedule people accordingly to come make repairs has been a struggle because they never show on dates we are told. There is an underwhelming determination to help us fix the issues and it's almost like we are bothering them to fix issues that should have never existed and then persisted. It has been extremely frustrating to be told there is no time to help us with all these issues because they are too busy with other jobs. Its been over a month and many issues are still unresolved. We like our house, but we are just extrememly dissatisfied and disappointed in the worksmanship. Everywhere we look, there is something wrong. I dont think any new home owner would appreciate that. KB Finance was okay. They were attentive and tried to help to the best of their abilities. ... More

The KB team we dealt with was very good, all your questions were answered promptly.

This is our first home buying experience in USA. The team (Ken, Curtis ) were very responsive. Deadline were met. Overall we had a very pleasant experience.

Honesty, integrity absent. Felt unrepresented, our fault should have not trusted our sales agent. Things discussed not honored due to not using KBs rude, incompetent Lender. Some $$ towards house taken away from us. Was told by sales “oh no, you can use your own lender and still get $2500 regardless, but not the $5000”. We understood, KB also took that $2500 away, feel a punishment for not using there lender. “ Oh it’s in contract you could lose it”! So was say will receive regardless of who we use? Took 14 months to build a small under 1900 sq ft. home. Felt like KB wanted us to back out. In turn our Interest rate hurt us. Did walk thru. Nothing we pointed out was done, now seems it will not. Cracked patio we paid for. Told by sales our appliance would be scratch resistant, had a mar in middle was told be taken care of at walk thru it wasn’t. It’s does not clean without horrid streaks and we had to pay extra to purchase. Will not do anything for us. Kitchen sink leaking upon move in, no one yet has came to fix. Have a towel and pot underneath. Ceiling seams visible, only to find ceiling was separating thru great area and hallway. Did someone to fix, then stopped him. He BTW was great. Had to extensively screw drywall to 2x4s as ceiling was sagging. Huge crack in our hallway he was suppose to finished it was stopped. We believe he was reprimanded for doing it right, hallway not finished, now no one sent to paint over seams, just a complete stop. Cracked tiles, one loose. Driveway and garage door never power-washed, as well driveway looks mismatched in color, dirt brown, and garage door filthy. Left hole in yard, did not fill in just put sod over it. Gravel, not dirt under areas of sod. Door seal, large gap front door 2. back door seals looks old and used, looks bad. Btw was told that would be taken care of it. Mismatched baseboards kitchen, living room, which we paid extra for. No foam insulation around stove vent or sink. In our minds criminal to pay so much for shoddy work, untruths, dishonesty in many areas. ... More

Home buying experience with KB was overall good. Sales person, was awesome and cared to help. Loan team and customer experience didn’t show that they care, in fact it felt the opposite. Customer care team especially was trying come up with unrelated reason why a defected area was normal and it didn’t need fixing. This is big investment and that team needs to work with the customer to ensure everything is to their satisfaction. Attention to detail is very important but unfortunately I didn’t see that in my house

Not only did it take o year to build my home, the closing date moved twice. There have been numerous issues (they’ve been fixed) that were annoying. Ie: leak under driveway, gas line not hooked up to furnace, carbon monoxide leak due to hvac not being hooked up properly,…I could go on. Definitely wasn’t expecting these issues when spending over 400k.

Saul is an outstanding salesperson. Noland was responsive to my concerns. Sean was excellent with my laon. I was not able to make one of my most important structural options changes due to timing, but some design center changes were facilitated. Home was not finished when my walkthrough was scheduled, so I could not do final inspection personally. Overall, staff made the experience easy for me.

Great communication during building process. So far communication continues with any concerns

Problems with Purchasing Dept specifications and subs completing work.

This is our 2nd KB home. We love it. One thing we really appreciated was how much we could customize the home to suit our needs. KB does a great job with this. Shoreline Park is going to be an awesome community once it is all built out. We love it here!