KB Home Reviews

Time to correct warranty issues is excessive. Six weeks to have a missing medicine cabinet installed and front door adjusted so smart lock will work. Still waiting. Still waiting on replacement kitchen cabinet doors almost two months after closing. Repair of electrical outlet that was covered by sheetrock resulted in another two week wait to fix damaged sheetrock. Sheetrock and paint repairs have only met the minimum and do not really match original.

Yes for the value today I think they could put a little more into the building process of the upgrades probably could have offered more and with this only being too much into the moving process it really takes the first year to see how the house holds up so what I would like to see is this survey to come back after a year and then I could really give it a good evaluation

My experience in buying KB Homes new construction is very pleasant. KB Homes sales and customer service department staff are outstanding.

I had an outstanding experience from start to finish.

The overall experience was longer than promised but worth the wait. I love my new home and community. The Superintendent, Dan, is amazing. He went above and beyond for me and my family.

Everyone at KB Home did a fabulous job. Superintendent Ty did a great job always professional and knowledgable. Robert did a great job wrapping up the property and Adam the Realtor was always on top of the sale and provided pictures of the progress every week

The KB home buying experience was fast and easy, great people to work with the minute you walk through the door to the very end, at closing. Love the homes. The location is beautiful, and the new neighborhood is wonderful, the sales staff and contractor are so helpful.

We had a smooth and nice experience buying our home, love the fact of messaging with follow ups while waiting for our home to be ready

We sign the contract September after 1 year almost ready to be closed, we was ask to closed even though we know the house is not complete because the sale person and construction was very nice to us and they need to submit the quota to corporateans also promise to finish the house in 30 day so we did a Favor by trusting but boy we are so wrong I moving in 2 month my house still not complete yet we have submit multiple warranty and have a construction supervisor know they alway come up with excuses and promise but never do anything. So disapointed and upset at the same time.

Buying a brand new home is the best feeling anyone can experience. Buying with KB home just makes it better. Great people! Thanks so much

Needs improvement on the quality of finishings upon turnover making sure that everything is finished.Needs to update some options and designs for more modern customize look.Needs improvement on addressing issues un a tumely manner.

First time home buyer with KB Homes. Good quality homes for the popular developing area. The responsiveness to issues needs some attention; especially when assigned to contractor for repairs.

I have not receive any update on 30 day visit. I have a broken window that has not been fixed. The tree upfront does not have poles to hold it up, when everyone else has it. I have asked for information about HOA and nothing has come back.

I found 30+ issues with including an upgrade missing I paid for, quality issues, defects, etc. I never got the soft close cabinets I paid for and there’s no urgency to fix this. My door frames to the rooms have warps and gaps so wide you can see to the other side with the door closed. They scratched my tiles really bad trying to install a wall oven pre-closing and didn’t use anything to protect the floors when they set it down and slid it around, etc. the list goes on to over 30+ things. Someone came out to document all of my warranty concerns a few days after I moved in. Then they didn’t document them in the system, nothing every got scheduled, she disappeared and went silent, and didn’t show up at a scheduled meeting with me this past week which was meant to smooth over this absolutely NIGHTMARE process. Now, 2 months later, I’m still chasing KB Home to try and fix all the broken things they left me. KB paints a picture that you’ll be taken care of post closing, but you won’t. If you’re considering buying a home from them, don’t make the mistake I made by trusting they’d take care of issues post closing. Once I closed, the only person who cares anymore is my sales person and even he’s limited on what he can do. ... More

There’s a lot of things that need fixing but if it wasn’t for me discovering how lazy the work was done considering the island power cord was never done under the island except 5 inches away and under the carpet is unacceptable. Thats a fire hazard which gives me more concern to uncover more things as it’s coming along. Ken and Jacquie were great overall and this review is not towards them but towards their works they used which they had no choice in such a terrible market we were going through.

Everyone went above and beyond answering questions and repairing items that were of concern. Thank you so much to the construction team for being available when needed and easing our worries and stress levels.

Nice experience but difficult to get help with warranties

Materials are fine but they don’t check their work very well. Poor workmanship and I have to keep asking for updates on the fix because no one keeps up with anything.

We enjoyed working with each KBHome staff who helped us from purchase to move-in: sales, options, financing, construction and move in. If I ever buy another new home it will be with KBHomes! Thanks

Need to level switch light

My wife and I have lived in our new KB build for nearly two months in Parker, CO as of October 2023. While we are enjoying our new home, we have been inundated with a multitude of issues in our home stemming from poor workmanship. Uneven floors, holes underneath carpet, leaking shower surround, improper installation of light fixture, crooked window frames, poor gas line installation given customer’s selected appliances, among other things. I know KB isn’t custom home builder, but there is no doubt that more should be expected from a company charging 500k and above in our area.

Great experience, exceptional customer service

We had some pandemic quality issues but those are being resolved by KB Homes now.

Hard to tell how this is going to hold up but the canned lights started falling out of the ceiling the second week I was here. The water in this area is absolutely horrible- I don’t see how anyone could live without a whole house filter and softener- yet the house is not plumbed for installing a system- except for the side of the house by the street- in the sun and in plain sight. I have several issues that I asked for help with and they say they will come check but nobody ever shows up. They promised that if I would give them a 10 on the survey- they would come back and paint the garage that was left unpainted- something that would have taken them 15 minutes to paint when it was empty and they were painting everything else anyway- yet they chose not to do it in order to get a perfect score. Well I answered the survey before moving in- gave a perfect score because I wanted the garage painted. I’m buying paint today and painting the garage myself- it has been a month since the survey. I’m not holding my breath that anyone will show up and do what they said. I can fix stuff and I’ll hire outside people to come fix things. I just don’t know why they make those promises. Hoping the house will hold up- luckily not much has fallen apart in the first month so maybe the construction is good- can’t really judge that completely after a month. Responsiveness to issues with the structure is not impressive. Maybe that is not part of the deal- not sure why they tell you that then. ... More

I could not give 5 stars because everything were good, except the old KB loan team were incompetence and did not co-operate to lock interest rate for my mortgage. As a result, it cost me higher mortgage at closing with new loan team. Other than that, sale, maintenance, construction were all good.