KB Home Reviews

All the team members were excellent and responsive.

Process is slow on loan approval due to poor communication between builder , loan coordinator and appraiser. Appraiser was not communicating well

Great experience, there are all nice and help full, i would recoment to my friends!!!

The staff at KB is first rate. They have been helpful and very responsive to any needs we have had. The floor plan was perfect for our needs.

Great service and in love with our home

Wes was very informative and prompt

I purchased my new home from KB homes. I was in a tight spot and needed a home rather quickly. This one was available so I bought it. The craftsmanship and materials used were not worth the price paid for the home. Honestly, I would never buy or recommend a KB built home again. Corners were cut, the quality of work was sacrificed, and the materials used were prioritized in order to maximize profits. I understand this and can’t blame them. No one forced me to buy this home. This isn’t a forever home. I needed a home and this was available. I only plan to stay here for 3 years while I save to move into a better, more desirable, home. I wish I could say you get what you pay for but I can’t. I spent for to much money on such a basic home. Oh well, it is what it is. ... More

I am sure every builder has issues but working with KB was not something I would do ever again. The issues never stopped and they don’t truly care about your experience. You are just another sale.

Ryan, Christine, Eric, Nancy, and Blanca were all great throughout the whole buying experience. The whole team from start to finish have great knowledge and great customer service skills.

Kacey and Mark were outstanding!

Had an awesome experience with everyone from Joan with buying process to Dean, Rick, Cody with touring, customer service, responding in time to address our questions, concerns and going above and beyond to make us feel special. We love the KB team and would recommend them to friends and family without hesitation.

From start to finish I’ve never had a more smooth experience as I’ve had with KB Home Durham West. Every step of the way my questions were addressed and taken care of. I’m glad I found KB Home Durham West to be my next home. My home is beautiful.

Great customization options for your home! The construction crew are great and very responsive and helpful. Just wish we would have started new build before rate hikes. Very pleased with our new home. It was a long process with ups and downs but glad we proceeded.

Great professionalism from all staff members! Smooth process. Quick construction

Home buyer experience was fine. Quality of materials used are fine. Major construction of the home itself is fine. Many details and follow through not completed appropriately.

I love my new home,

KB Homes made the home buying experience comfortable. As a first-time homebuyer I was nervous and didn’t quite understand the whole process. KB’s staff was friendly, informative, and worked with my realtor to ensure I was getting taken care of, and perhaps most importantly, that I was happy. I was given weekly update photos through the entire building process so that I could see the progress of my home which was such a cool experience, and showed how persistent they were to ensure I was informed. Upon completion they had follow through and showed me all of my home features, and all of the resources could need if there was an issue (there hasn’t been one yet). Still, months after I’ve moved in, I get regular check ups to make sure everything in my home is up to my satisfaction. It’s a great feeling to know that I have a staff of employees and a company on my side in this endeavor and I’m happy I went with KB and got my home. I would recommend KB to any of my friends or family with a piece of mind that they’d be taken care of like I have been. ... More

Nicole and Sarah were amazing with communication and made my first homebuying experience wonderful. They were able to answer all my questions quickly and help me through the entire process. Thank you so much!

Staff was great and easy to work with

Very poor workmanship. Poor communication and ability to get repairs done. We paid a lot of money for our home and all we asked was to make things right and that has been a real challenge.

Only had minor issues: Eric and Isabeau were very efficient in acting upon any issues promptly. Debbie has been fabulous from start to finish in every way she can. Isabeau made a personal visit to connect with us regarding warranty. She went above and beyond to be sure we received customer satisfaction. Eric was phenomenal in addressing any issues, specific needs and with follow-up on questions or concerns and making sure things were done correctly. All three of them are pleasant, personable, professional and get the job done in an efficient manner.

The Formen in my subdivision has been very helpful and responsible on updating us from star to finishing the home and any issues related with the house . Also my Builders sales agent was very helpful keeping us informed on all aspects from star to finish the house

My experience is nice , we are grateful!! KBH is a great Team!! Thanko you so much

Great experience everyone was nice and helpful.

My husband and I felt our second home buying experience went smoothly with the exception of delays which at times couldn’t be helped. We enjoyed the sales office personnel and the ladies were both very helpful and prompt. The complaint that we have is that several things ( crooked drawers, crooked appliances, crooked fences) were installed poorly the first time then the tradesmen had to come back to install correctly a second time. A better eye for detail needs to be embraced so that there isn’t poor workmanship passed on to the owner and more work later for KBHomes.