KB Home Reviews

Workmanship is terrible. Was a headache through the whole process.

Sales team excellent service . Alot of fixing issues..

Everything was good in the process of purchase.

It was good and had no issues.

The building process went extremely well, I was updated each week via text message with pictures. This was helpful to me due to the fact I lived in another state. The final walk thru was a lot however the contractor took me thru every corner of the house. The quality and workmanship was beyond belief, everything was completed to the "T" no complaints here. The only thing that was disappointing ..when i went into contract there were items i had to confirm I wanted on the home at that moment, I agreed to not wanting covered patio. @ weeks into contract (after much thought) I wanted the patio cover and was told it was to late because permits had been pulled. I wish I knew this upfront OR told i had a few days (if any) to make a change. Overall I am completely satisfied with my new beautiful home and looking forward to living next chapter in my life. ... More

We contracted in Aug 21 and did not close until July 29th, 2022. You are thinking"That is too long a time" Most cases I would agree, however I feel you must be realistic to the time we were going through. (the Pandemic) Maybe having Real Estate, mortgage and construction experience it is a little easier for me to Understand. I looked at the staff at KB from Sales, mortgage, processing and Construction in probably a different way. Yes there were delays and the timing of everything was not Perfect. Was IT Their fault? I say NO. I looked at them for their professionalism, how courtesy and how they communicated with us. They "ALL" did an "Oustanding" Job!!! So THANK YOU VERY MUCH!!! Stephen R, Oscar, Cortney, Stephen C and Austin Title!! ... More

Home, overall, is great. Sales people and Superintendents are responsive to issues that need to be address. During the walk-thru process, many things were pointed out as "needs to be corrected" and they didn't get fixed, so we continue to point them out, which is frustrating

Overall the experience was good. Took longer than we would have liked, but it's understandable given the world situation right now. Communication with the super, Ken, and sales agent, Jon, were great. Some workmanship is a little lackluster. The are obvious used of the wrong paint type visible in areas (semigloss instead of eggshell), installation of clearly broken cabinets and backsplash left as "good enough", the complete wrong bathroom courteous 6 installed, wrong sized mirrors (we still don't have any a month and a half later), and very crooked hanging of fixtures. We've been ensured the majority of our issues will be fixed, but it seems to be on a back burner for everyone but the super who seems frustrated he can't get people to fix our issues. We've had a replacement cabinet sitting in a box in one of our extra rooms for a month. ... More

I had a great buying experience with KB Homes and the two people who deserved recognition are Shannon (construction) and Grey (Sales). They were always attentive and accommodating.

Sales person and building superintendent were great to work with.! The VA lending process was hard! Lending officer’s were helpful in straightening that out!! Thank you to all.

KB homes is a great place to buy your dream house. I really love my new house. Just wish I had prior experience buying a house so I could get certain things inplace on the house before I moved it.

Great experience!!! So happy to be KB HOMES homeowners!!! Thank you for making our dream come true.

My sales counselor Ian has been so great to work with from the initial contact to after the closing of the home. Highly recommend team KB Home!

Excelente servicio, una gran experiencia.

Stephen our sale guy and our builder rep were in constant communication throughout the process. The home buying experience with KB was 5 star and I will be back for another home one day. Thanks KB

Best experience of my life

Recently purchased home. The low voltage thermostat controls for the HVAC were mis-wired. As a result the upstairs zone controller worked the baffle for the downstairs and the downstairs zone controller worked the upstairs. Easy enough mistake for an installer to make, but 100% should have been caught immediately when the installer tested to make sure both units were working correctly, which clearly was not done. Took KB over a week to have repair addressed. Upon fixing this problem, I looked up in the attic where the technician was working and noticed a flexible duct that had been installed incorrectly. The duct was wedged between a framing 2x4 and the roof and as a result was collapsed which restricted air flow by at least 50%. This explained why the flow of air downstairs was so low compared with the upstairs. Both of these issues are resultant from shoddy workmanship and more importantly poor quality control. There is NO way an inspector approved of the final HVAC installation in the attic with the mis-installed duct work. The technician left black hand prints all over the attic panel opening, easily avoidable or at least greatly minimized by wiping hands on a rag before coming down. KB homes rep was nice and said all would be taken care of and repaired, including painting attic opening. But none of this was necessary if the job was done right and inspected properly. And every time KB has to come out and fix something, like painting an attic opening, I have to take off time from work to meet them there. So even if they fix these issues, and now I wonder how much more I should inspect… I am inconvenienced. ... More

Smooth process, helpful staff, pleasant experience

Since we closed on our home, at first response to our issues was very good. Now it has become slower and slower, lately my email has not been responded to.

I was looking to buy a house over a year and a half before finding my KB home, I Saw old houses and recently build houses, but I didn’t really like the layouts, when I saw the KB models I fell in love and even more once I found out I can design it the way I want with a reasonable cost, I love it! And let’s not forget all of the KB family, especially Sherry! Super professional and always there to help!

House is nice and energy efficient, but material used is below par. All interior doors needs re-adjustment. Overall, newer house is not built like how they used to.

I had a really good experience buying my house with KBH. They were really helpful and they answered all my question

JENNIFER IS A GREAT SALES PERSON

I knew purchasing a new home will come with a few bumps and bruises and roadblocks, but all in all, it was good. A few minor things that needed to be worked on but Kasey has been on it to make sure it has or will be repaired.

It was good experience with kbhs team