KB Home Reviews

My home backyard drainage system is not properly installed by KB Home Builder. When it is raining weather conditions the lawn grasses is waterlogged and not draining. My home Backyard is a total Disgrace to KB Homes Builder during raining weather conditions. People cannot hangout in this Backyard. My investment to this home is a waste of money.

We had an outstanding experience purchasing our new KB Home. From start to finish, the process was smooth, transparent, and extremely well-managed. Evan was exceptional. He kept us informed every step of the way, proactively communicated updates, and made sure we always knew what to expect next. Most importantly, there was absolutely no pressure at any point — just professionalism, knowledge, and genuine support. That level of trust and communication made the entire experience enjoyable and stress-free. KB Home delivered a truly world-class customer experience, and Evan’s leadership and attention to detail were a major reason why. We are very happy with our new home and would highly recommend KB Home — and especially Evan — to anyone considering a new build. ... More

Purchasing a KB Home was the easiest and most satisfying experience I've had buying a home. Greg walked me through my home and I signed the sales agreement within 15 minutes. He was with me from the purchase to closing. Still smiles and waves whenever he sees me. Every KB Home team member I spoke with, text, emailed or met in person were EXCEPTIONAL like Greg. They strive for perfection. They exceed every step of the way.

It was a smooth and fun experience for us being first time home buyers.

My experience building a home with KB Home has been incredibly frustrating and stressful from start to finish. The construction of my home was delayed repeatedly, with poor and inconsistent communication throughout the process. I was rarely given clear timelines or proactive updates, which made planning nearly impossible. Each delay came with little explanation and no accountability. Because I relocated from Connecticut, these delays cost me thousands of dollars in additional travel expenses. I had to make multiple trips just to check on progress because communication from KB Home was so poor and unreliable. Had updates been transparent and timely, many of these trips could have been avoided. What makes this even more unacceptable is that I was one of the first buyers on my cul-de-sac, yet every home around me was completed before mine. Watching later purchases get finished ahead of my home was incredibly frustrating and made it feel like my build was deprioritized once the contract was signed. Overall, this has been a stressful, expensive, and disappointing experience. Buying a new construction home should be exciting—this process has been the exact opposite. Based on my experience, I would strongly caution anyone considering KB Home to be prepared for delays, extra costs, and very poor communication ... More

Erin helped us through the entire home-buying process from start to finish. She ensured smooth communication and was a very pleasant person to work with. The quality of the home is top-notch! The inspection wasn't able to locate any major deficiencies in the home and the builder team was easy to work with.

Overall, everyone was great. We really enjoyed working with Melva, Phola and Lizette.

Working with KB was great! From their friendly office staff at the location to the loan officers at HB Home Loans, everything went smoothly and on time. Weekly communication throughout the building process with photos and information. House was completed on time and is awesome. Thanks!

From start to finish Dave and everyone with KB has been great and any issues we may have had, Dave was right on top of it and got things taken care of. Dave has been friendly and Professional with us and we highly recommend KB and hopefully Dave will be their builder and receive the same care as we did....... Thank you Dave!

Our closing was 2 months later than what we were expecting, quality and craftsmanship are below what we have experienced with the 2 homes we have built prior to this. I do not plan on building another home with KB Home and I would not recommend them to anyone that cares about quality and craftsmanship.

Jerry is amazing! He's been an absolute pleasure to work with!

I truly enjoyed my home buying experience with KB Home! It was evident from everyone I worked with from sales, financing, design studio, build superintendent & follow through customer service that KB really cares about the customer experience!

Great experience from start to finish

The entire process was quite stressful as communication between the KB Home corporate office and the title company (First American Title) was terrible. They couldn’t coordinate the closing date and it kept changing. KB kept wanting to close on my new house without having me do a final walkthrough. Quite a poor experience.

KB suppplied all aspects of our Texas homebuying experience. Builder, financer, insurer & confidant all covered by KB.

As a new home buyer we really appreciate KB Home for all help during process of closing. We love our home, good quality and price

Overall I had a pleasant experience with KB Homes. From the time I first set foot in the sales office, everyone was very welcoming and kind. You would think that is only because they want your business and while that is a big part of it, I did sense that it went beyond that. Every single person from sales to the lender to the builder on site took care of me. I really did feel like part of the local KB family. I have had new homes before and it was never as warm and welcoming as this was. It was a treat to go into the design studio and choose my decor (although I do wish there were more choices). And when I changed my mind it was not a big deal, they happily changed it. Meeting the team who actually built the home was great too. The construction foreman and workers never minded my questions and openly showed me their work. I never felt that they were being sneaky or just slapping up another house. Was there things that could have been done better- of course but they are minor cosmetic things. The loan process was the most stressful but even then, the team handled it with professionalism, finding a loan term that fit my budget. I will say the only blemish on this review is KB corporate. They are in the business of selling houses no matter what it takes and it shows. They rushed deadlines and got pushy with even their workers whom they viewed as dispensable and for that I would knock down a few stars for. In review - the local KB Team was great, Corporate KB not so much. I love my house and I hope it holds up for many years to come. ... More

Everything seemed great when I first moved in but after a few days I noticed a lot of discrepancies in my home. I had a leak in my sink since the builder failed to check for any leaks, a conduit was missing from my bedroom and overall I was not happy with how long it takes to the warranty person to come and check everything out. I was promised a top of the line home and that was not given to me.

Fantastic team to work with very attentive and great communication

Myrna our sales rep was very kind, very helpful and kept us up to date in the build process. Raul was very knowledgeable regarding our mortgage loan and guided us through out the approval process. Laramie the construction manager was great, kept us informed of all the build. Paige was awesome very detail oriented when it came to our home interior design and was very knowledgeable. Christina has been keeping us informed about any details now that we have moved in and has been in constant contact with us regarding any issues the home may have. Thank you all!!! You all were great!! Very thankful and your hard work will never be forgotten. Thank you !!! ... More

From start to finish my experience was excellent.

Smooth and easy process with professional staff

Please up the quality of build materials and people are not responsible at all. Worst decision of my life to buy a house with KB homes.

The experience and joy of watching my home being built, and having a good lender that kept me informed on the process of my loan.

We had an amazing experience purchasing our home with KB Homes! The process was smooth and stress-free, thanks to our incredible team who guided us every step of the way. As first-time homebuyers, we truly appreciated their expertise, professionalism, and attention to detail. KB Homes is definitely one of the best builders out there, and we couldn’t be happier with our new home!