KB Home Reviews

Not so great experience. Not honored the words spoken.

The house is amazing, there are a few things to be fix but the crews fix them asap.

My experience with KB homes has not been the greatest or happiest one. I have been in the house for 6 weeks and living “garage living” due to the massive issues I am experiencing. I believe KB is dealing with quantity and not quality as they used, this is my 4th KB home and I am not satisfied nor happy with the quality of their product. From bow walls, due to framers did not repaired marked spots and rushing to cover with dry walls, delivering a house with a serial issues that are continue to be repaired and I continue to accommodate their 3rd party contractors, losing work and hurting financially cause they want to do repairs to their convenience. their super intendent did not took serious my comments, I feel the joy and excitement of getting a brand new home have been rob from me, A house that was promised to be almost perfect and deep clean, we’re promises not delivered, instead I received a house vacuumed and floor dusty, on which for the last 6 weeks I have been breathing plaster dust which is toxic. I experienced at the time of my second inspection the most humiliating and sickening experienced of founding feces in the second bathroom and the super intendent laughing cause somebody did a number 2. I never received an apology from the manager from this super intendent. My beautiful black hexagon tiles backsplash, which the grout has been damaged by the incompetency of the contractor working in the kitchen cabinets and countertops, now the grout is white, gray,reddish,black. My two tone of whites cabinets that at the studio and sales I was told they would be Maplewood, well not even close to!! And I can continue listing and awful long list of defective and poor workmanship!! I feel at times the house is a lemon, and since KB was super late they just rush to do such a poor job and nobody took pride. Today, the new super-intendent Collin and customer care Jayden are trying so hard to repair and move fast with all the issues I am still experiencing, they have been so apologetic, KB needs to hire more people like them!! I will continue to live with my house still packed in the garage and breathing the toxic plaster dust!! Not happy with this purchase and experience!! ... More

Everyone was excellent!! The got back to my questions quickly and were very wonderful to work with!! You have an amazing group of people!!

Really great energy efficiency which I’m very happy with. Not in love with the included appliances, and there are some issues with workmanship, but I am relatively certain it will get taken care of. The buying process was painless and quick.

I am very happy with the home and the neighborhood so far. The best thing was having been able to include all appliances and slab of concrete on the back patio to avoid having to do that after the move. Having to landscape all the dirt and make changes to the front yard has been the most costly and challenging but after it was all done I was glad I had the opportunity to create my home to fit our needs. My child and I can get the support we need right in our environment without needing to go too far and we can entertain our friends much easier.

I got a great deal with KB Home at the height of the market when all the other builders were taking advantage and over pricing their homes. I received a quality built home with strong support from the warranty team. I look forward to my next KB Home in the future.

My experience was great the only issue was the lady at front desk didn’t explained us exactly the upgrades in the house, specially in the bathroom options she just decide for us and submit our order before ask or go through every single thing. We want the second bathroom with 2 sinks she put only one, when we realized was too late to change it. Also master bathroom we wanted it with no bathtub we want the slide doors, but they submitted the order as they thought was good for us. Other than that everything was great is a beautiful house and we are happy. I only recommend to be informed of all the options you have to build your house, there is many upgrades and options not upgrades too. ... More

I looked at over 100 homes before making a buying decision. KB homes’ design itself is amazing. There is not a single inch in the home that goes unutilized. The quality of the workmanship is also great. You can literally feel the value when you go through the home. I am really enjoying my home.

Many unfinish items, No INSPECTIONS DONE BY KB PM I had to found all issues, still unsolved

Jb homes offered me the best overall deal and the people involved in my purchasing experience were very helpful and friendly. My experience with KBhomes was quite positive. I would highly recommend kbhomes to anyone who is trying to be a home owner.

My husband and I had an amazing experience purchasing/building our first home through KB. Through all the back orders and inventory shortages our contract manager did amazing. Very communicative, and was always a available to answer questions/concerns. We are so in love with our new home and would recommend KB to anyone.

Jennifer, Mark & Michelle were with me every step of the way and displayed exceptional customer service and on the spot follow up.

the hired workers don't really care because they can't keep up.

2 months after moving in and many items still not resolved.

This is me and my wife first home.The experience wasn't pleasant at all. We understood the pandemic situation and also we understood there may be hiccups the things we couldn't understand how we came into a walk thru that was full of trash our home was not completed when I mean complete is a lot of things that was just throwed together and then communication wasn't that pleasant at first but it seems if you give a bad review or they want you to do a survey they call you more consistently. Everything wasn't terrible but when it came to the tradesmen and getting things do e correctly it was a terrible experience. ... More

Everything had been great other than the promise to have our front yard and wing fence put in. We have been told over and over that it will be done and still have nothing. It has been the only thing we have had trouble getting answers about.

It’s a nice new house

excellent choice I bought our first house with KB Home

Great company and very good job

It was a long process from beginning to end, but nothing longer than what they quoted us in the beginning. Everyone in the process made themselves available for any questions we had and even after we moved in. My loan officer, Brian was great and took the time to explain everything to me. Lori was also super fast with responses and answers to questions.

The Sales Office was great, design studio experience was great. Everything was great until I moved in and I started noticing some not-too-great things. You need to keep following with them to have your issues fixed after closing. However, I like the fact that there are many avenues to report issues. Overall it’s a 4.5/5 for me.

Everyone we dealt with was very helpful and informative

We love our new home.

The quality of the work and materials are subpar. Poor craftsmanship and attention to detail. Generally sloppy and unsafe at points. They rush the builds using the cheapest subcontractors and it shows. Thoroughly disappointed.