KB Home Reviews

My Kb home’s experience was awesome from William the salesman to KBHS mortgage with Nicholas Nicholas was the best To Dan the the property manager It’s was awesome experience

Our salesperson. Adrien was excellent and helped us get the perfect house for our family. He was very knowledgeable and took his time to show us several models and kept us updated on the progress of our build. Ralph, the actual builder did a superb job on building our dream home. Also, John the supervisor of the builders of Kb gave me a warm welcome when I met him on a day I was coming to look a my progress of the build. He took the time to go over dates and he even was able to get our house closing a day I head of time due to my situation with moving from another state to Florida . Everything he promised us he came through with.He communicated with us, very personable. He worked double time with his crew to get us in our home in the deadline he gave us!! Couldn’t have ask for better quality work and craftsmanship on our home!! Wilfredo and Jose assistance was of pure excellent support and guidance on getting us approved for our mortgage every step of the way. They were so helpful and very patient. I was very grateful for both of them for helping even answering my calls on nights and weekends. Two very professional loan specialist and very supportive. Isabeau is the warranty specialist assigned to our home. She is a true sweet person. Also addresses our issues quickly. She called to introduce herself to us. She had done some much for us. When our shutters came in she immediately set up appointments for the painting and also touch up paint on the same day!! Really spruced up the house!! We are in excellent hands if we need services and emergency service call are handled very quickly by her ax well!! We absolutely can call our Kb Team a wonderful combination of suburb specialist!! We are so grateful for each and everyone of them!! Thank you, The Rodriguez family ... More

Caesar and Mario were fantastic. This is our 3rd new build and KB has been amazing to work with from start to finish.

My experience with KB is an amazing wonderful and they worked with us to meet our expectations! Thank you

It has been 4+ months since I have been moved to my new home. The house construction was delayed and I got penalized for the loan rate, for renting home. KB promised me to hand over the house within 12-14 months but it took more than that and they never let me know the closing date or time. They just let me know one week before the closing. At closing, they showed me the Oven+microwave combo was not there and they give me a loaner oven. They told me they back ordered my original oven but it never showed up. Now they are telling me they can not give me the original oven+microwave combo and gave me a different one without my permission. As I refused to use it, they now delaying and telling me they are waiting for the answer. I am very frustrated with that Second, at the design studio, I told them if at backyard patio is higher than the ground I need stairs. I will pay for that if I need to. The reason I was telling because I have small kids who need surrounded railing as the patio is higher than the ground. At that time they told me to contact the Construction Manager. I requested my Construction Manager and he told me he can not do anything because the city inspection told it's okay of that height. The height from the ground is almost 20 inch-22 inches. They did not install it for me. Later I found that, they put railing for other homeowners even the ground is not higher than mine. I asked why!! they did not answer. What a discrimination. I told them I have kids and I requested them specially. Is that right? Why they did do that for other owners even with the ground height is less than mine? And they did even after the closing. But not for me. The garage does not have any sealed baseboard, it has a space with the wall. Bugs and other insects (crickets, roaches) go inside the house. What a poor design !! I told the construction manager to resolve the issue. He told me it's supposed to be like that. But later I found other homeowners, new homeowners all they gave it. They are sealed with the baseboard and paint not for me. They refused to do that. The warranty guy told me, he did that for others but can not do it for me. The community features pre-wire flood light at the front was not done for me. I asked them why!! They told me they don't know. But every houses of this community have it. More frustration and more disappointment for all of these. There are a lot of issues and problems. I can write those all day long but it won't finish. After closing, the sales guy, construction manager, and warranty manager all keep good relationships so that they can get 10 and requested me several times so that they can get a KB bonus. I gave all of them 10 thinking they will actually be good people and will take care of us after closing. After that, they stop contacting me about the problems I need resolution. Any upper management ever contacted me or say sorry for what they can not do or deliver. They just forget about the homeowners. I am not recommending any person to buy a KB house after what happened with me. I think KB does not have any control over their contractor and people. They don't know what's going on with the root label. Buying a home is a dream for everyone. I thought my first home journey with KB will be good. Even I inspired my friends before and they all bought KB home. They all facing the same kind of issues as mine, But after seeing all of these problems, miss communication, and issues I am very very much frustrated. I will suggest new homeowners think twice before you buy KB home. They are not what they are advertising. I think these will help all to understand the KB Home Experiences. ... More

Everything was relatively smooth. We thought that everything would be perfect and there are some flaws but that is to be expected. Overall experience 8 out of 10 just because we were in contract for so long with so many delays that wasn’t really communicated in the best way

I’m not sure if I should feel manipulated, lied to or if I just have to be even more patient. I was told there would be consistent communication, however I don’t get any calls back or returned text messages. I was told that I would be given a gift if I gave a positive review, which I did and still have not received it nor the actual things I’ve paid for. At this point I’m just wondering can I call the vendors myself to get things done because no one else is. This is extremely disappointing.

I like KB home and the service from the contract to warranty service including contract process, weekly update during construction and walk through with the expert and then very convenient move-in process. Feedback and response is really quick. Warranty service is very nice and very kind. They are very responsible. I definitely recommend KB home.

This was my first home buying experience and it was more than I could have imagined as for being such a smooth process. Jimmy, Chris, Kody, Andrew, and Derek were all great and just made everything simple and easy to understand.

Loved the home buying experience with KB!

It was a wonderful experience. Every person we had contact with was very friendly and helpful. We had a few things that needed to be done and the kb staff was able to help fix or correct the issues.

Very poor customer service, no flexibility. Would no refer anyone to KB homes, they cut corners everywhere they can.

We wish we could give 5 stars across the board, but in good conscience, we can not. So many minor flaws because the build process was rushed to meet a deadline. We sure reported at 10 and 30 days still aren’t resolved. Sloppy craftsmanship on concrete work, with un-smooth areas, chunks missing, materials sticking up and out of concrete. Walls have so many areas paint is missing, scrapes from tools to apply texture, Covid moneyed areas larger than 10” missed. Grout slipped all over floorboards in every single room. Caulking forgotten on bathroom mirrors. Most doors would not latch shut. Sloppy stucco work on the front of the house. Chipped tiles. Cracked grout. Sloppy grout work at particularly at corners and edges where tiles weren’t cut correctly and excess grout was put in to hide money stakes; leaving thicker grout lines next to neighboring lines. We love our home and the design options we chose, but wish someone would have explained consequences of not choosing certain things, and that didn’t happen. We just wish the follow through with minor problems would’ve been taken care of, instead we are feeling ignored because everyone is busy at the new development areas. The only saving grace for our build experience is that Robert and Thomas have been very kind, honest, and understanding about any questions and/or complaints. ... More

The process of buying my first home was easy, the portal is neat and organized, everyone I dealt with was friendly and professional. The house is built with quality materials focusing in areas of the house that needs strong materials. I can control/view many features from my phone, front door camera, alarm, heater/ AC, Water and solar panel. KB makes sure the customer is happy and I know by talking with my new neighbors. They have a great staff

The materials used to build this property are cheap and very poor quality. The work was done really bad. 2 months later still waiting on repair for things that were broken or incomplete. If they tell you that they will take care of you and not leave you hanging, don’t believe it. They will make you feel like you are asking for a favor, but you are really asking to do their job and give you what you paid for. I will not recommend, We are very dissatisfied and disappointed with the house we received.

Everything was quick and easy. Made home buying hassle-free

Buying KB is a great experience staff are very helpful from sales, loans and construction foreman are very communicative.

Very Good experience and Good human quality

It was an easy experience purchasing a home with KB Homes. During our walk-through prior to closing, everything was explained in detail. It looked like the house was made with great care for details. Joseph, the builder, went far and beyond, by giving advice and tips on the community. After our move-in, Joseph was very responsive with regard questions and minor repair. Also, he is quick to act to resolve the issue. We are definitely satisfied and happy with the quality of the home and the builder's support after move-in.

Very disappointed in my home buying experience. I wouldn’t recommend this company to anyone. Disgusting how they treat their customers.

Mike is responsive & professional. Great service from KB home.

Jean Campbell is the best. Always making the time to talk to residents if we have questions or concerns.

Good ! I live my new house here community and nighbours are very nice !

Second time with KB and certainly not the last…

Great and friendly experience! I totally recommend! They helped us find our perfect home. From Renee to Ernesto, the great team makes it an easy process to buy a beautiful house.