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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11744 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11744 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Home

  • Lucinda M.
  • Verified HomeBuyer
  • October 05, 2022
  • Jarrell, TX

Great growing neighborhood great location

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Great experience

  • Will Z.
  • Verified HomeBuyer
  • October 05, 2022
  • Buena Park, CA

It has been a great pleasure to work with Cheryl and John on this home. It’s very straight forward and very pleasant buying experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Jane

  • Jane I.
  • Verified HomeBuyer
  • October 05, 2022
  • Richmond, TX

The process was easy and great communication between the builders. Any concerns were addressed effectively

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Life Changing experience

  • Nerdin L.
  • Verified HomeBuyer
  • October 05, 2022
  • Katy, TX

Speechless with how happy my family and I are with the our new home. KB’s excellent team is there with you every step of the way, from helping you find the perfect house for you to even after you moving in the house. I appreciate them checking with me and making sure everything is right and working properly with the house. Thank you for our dream home KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very happy with our new KB Home!

  • Rafael H.
  • Verified HomeBuyer
  • October 05, 2022
  • Menifee, CA

Very happy with the service and the experiences with the home loan and sales process provided by the KB Home team. Also very happy with the construction and how well the house looked during our walk thru.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Inspect options before closing

  • Vishnu V.
  • Verified HomeBuyer
  • October 05, 2022
  • Rosenberg, TX

Our house did not have the upgrades we selected at the studio. We realized that only after closing. They haven't fixed it yet and is delayed for ever. Rest everything is good so far.

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 1

Military Friendly

  • Jimmy E.
  • Verified HomeBuyer
  • October 04, 2022
  • San Antonio, TX

Juan and Arthur are consummate professionals! They answer all my questions, concerns, and issues as soon as possible and are diligent in their craft. Kudos to this amazing team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Dennis G.
  • Verified HomeBuyer
  • October 04, 2022
  • Citrus Heights, CA

Everyone who took part in our home buying experience was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

construction issues are an ongoing concern

  • Anonymous
  • Verified HomeBuyer
  • October 04, 2022
  • Castle Rock, CO

numerous miner issues (i.e. paint and flooring) among others seem to keep cropping up

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Terrible overall experience

  • Vincent K.
  • Verified HomeBuyer
  • October 04, 2022
  • Dixon, CA

Our KB home experience was terrible. From the sales team, to the finishing touches on our new home, our overall experience was one of the worst. Our sales rep showed little to no support or effort during our building process. Her knowledge of timelines and the overall process was lacking. Our Head contractor and Lender were awesome. However, since we have moved in, the individual in charge of repairs has done little to nothing, and we have had to hound him just to get fixes completed. (To little prevail) We have sent in many requests to have our complaints addressed, but KB home has not ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Very Satisfied

  • Melba G.
  • Verified HomeBuyer
  • October 04, 2022
  • Las Vegas, NV

I’m ver satisfied with Kb homes with the whole team from the agent all the way to the loan officer. They call or email me once a week about the progress of the house and my loan. They are very professional and they worked with you as a team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Homes is the way to go.

  • Janet W.
  • Verified HomeBuyer
  • October 04, 2022
  • Jacksonville, FL

My KB homes experience was a great. Carmen & Ilya was an awesome pair to work with. They provided me with weekly updated on the building process. Anytime I called for problems that occurred; they was definity on point on how to resolve & don't stress. I have no regrets for selecting KB homes as my builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great team

  • Therese M.
  • Verified HomeBuyer
  • October 04, 2022
  • Santa Ana, CA

Alicia, Jose and team made me feel really welcome. They quickly fixed any issues that occurred with the house. Thank you for everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Valencia Five Point

  • Brian R.
  • Verified HomeBuyer
  • October 04, 2022
  • Valencia, CA

I had a good experience purchasing my home with KB.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales team great, quality good

  • Anonymous
  • Verified HomeBuyer
  • October 04, 2022
  • Valley Center, CA

The sales team was amazing and helped us every step of the way. There were a handful of quality issues, such as missing medicine cabinets and countertops having a rough residue on them. But overall, very happy with how things are getting resolved

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Great!

  • Stephanie G.
  • Verified HomeBuyer
  • October 02, 2022
  • San Antonio, TX

Jorge did everything possible to make sure I got all of the customizations I needed on my home. He maintained weekly communication. Gloria from the loans department was extremely helpful and answered all of my questions to make sure I was able to close! Nathan the construction manager was attentive and communicative. Overall great experience and everyone was a pleasure to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

perfect

  • Gennadii G.
  • Verified HomeBuyer
  • September 30, 2022
  • Citrus Heights, CA

true professionals thank you very much, I recommend to everyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Quality Home for us to love forever!

  • Paul G.
  • Verified HomeBuyer
  • September 30, 2022
  • Minneola, FL

We are beyond thrilled with our KB Home. Our Construction Manager, Mike, was a godsend at getting us into our home as quickly as possible. We just experienced our first hurricane in the home and it was rock solid. Inside, you would have no idea the chaos happening outdoors. We had zero damage. So thankful to the KB Team for building us our vision and creating the home our children will grow up in!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Venkatachalam R.
  • Verified HomeBuyer
  • September 29, 2022
  • Castle Pines, CO

Responsive, great value for money

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great so far, just minor building details but overall 99.5%

  • Hang V.
  • Verified HomeBuyer
  • September 29, 2022
  • Sacramento, CA

Rob is very awesome, he responds in a timely manner! Wally is helpful and explains a lot of the process as well. Nick is super friendly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review

  • Joannie P.
  • Verified HomeBuyer
  • September 29, 2022
  • Riverside, CA

5 Stars for Jean, Justin, Kyle with the customer service team. He has a quick response time and coordinates with well with vendors to get issues resolved. 5 stars to the sales team (Lizette). The 2 stars is for the the people who handled the final documents and management team, who I was told would contact me when I had issues with closing documents, but I never heard from them. No need to contact me now, since the documents were signed and we been living in our home for about 2 months now.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 5

Love it!

  • Teresa S.
  • Verified HomeBuyer
  • September 28, 2022
  • Saint Augustine, FL

Can't say anything bad about our experience- It's been great! Ty and Adam were so attentive to our questions and truly made the process of home buying so easy. Even after move in Ty has addressed even the smallest concerns quickly and smoothly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good experience

  • Vely C.
  • Verified HomeBuyer
  • September 28, 2022
  • Jacksonville, FL

This was an awesome experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The drywall and paint guys didn't com back to correctly and cleanly patch and paint over spots that needed taken care of.

  • Anonymous
  • Verified HomeBuyer
  • September 28, 2022
  • Fort Worth, TX

I would give our build and overall 8.5 out of 10.. There are some things that never got taken care of after closing even after we were told that they would be taken care of.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Javier

  • Javier S.
  • Verified HomeBuyer
  • September 28, 2022
  • Jarrell, TX

Sales Process was amazing! Kimberly was so helpful and was always around for each step of our hole being built. The builders side of the experience was not the best. After we moved in we started to notice paint chipping outside of the home. The base boards aren’t straight. We felt a little rushed on our final walk, where it felt like we didn’t get to look closely at our home before closing and the builders would mention they would be around to assist if needed. Parts of our grass is still dried out and has been since the grass was laid. The fence is not stable and still has a few ...

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 2