KB Home Reviews

KB homes is a great place to buy your dream house. I really love my new house. Just wish I had prior experience buying a house so I could get certain things inplace on the house before I moved it.

Great experience!!! So happy to be KB HOMES homeowners!!! Thank you for making our dream come true.

My sales counselor Ian has been so great to work with from the initial contact to after the closing of the home. Highly recommend team KB Home!

Excelente servicio, una gran experiencia.

Stephen our sale guy and our builder rep were in constant communication throughout the process. The home buying experience with KB was 5 star and I will be back for another home one day. Thanks KB

Best experience of my life

Recently purchased home. The low voltage thermostat controls for the HVAC were mis-wired. As a result the upstairs zone controller worked the baffle for the downstairs and the downstairs zone controller worked the upstairs. Easy enough mistake for an installer to make, but 100% should have been caught immediately when the installer tested to make sure both units were working correctly, which clearly was not done. Took KB over a week to have repair addressed. Upon fixing this problem, I looked up in the attic where the technician was working and noticed a flexible duct that had been installed incorrectly. The duct was wedged between a framing 2x4 and the roof and as a result was collapsed which restricted air flow by at least 50%. This explained why the flow of air downstairs was so low compared with the upstairs. Both of these issues are resultant from shoddy workmanship and more importantly poor quality control. There is NO way an inspector approved of the final HVAC installation in the attic with the mis-installed duct work. The technician left black hand prints all over the attic panel opening, easily avoidable or at least greatly minimized by wiping hands on a rag before coming down. KB homes rep was nice and said all would be taken care of and repaired, including painting attic opening. But none of this was necessary if the job was done right and inspected properly. And every time KB has to come out and fix something, like painting an attic opening, I have to take off time from work to meet them there. So even if they fix these issues, and now I wonder how much more I should inspect… I am inconvenienced. ... More

Smooth process, helpful staff, pleasant experience

Since we closed on our home, at first response to our issues was very good. Now it has become slower and slower, lately my email has not been responded to.

I was looking to buy a house over a year and a half before finding my KB home, I Saw old houses and recently build houses, but I didn’t really like the layouts, when I saw the KB models I fell in love and even more once I found out I can design it the way I want with a reasonable cost, I love it! And let’s not forget all of the KB family, especially Sherry! Super professional and always there to help!

House is nice and energy efficient, but material used is below par. All interior doors needs re-adjustment. Overall, newer house is not built like how they used to.

I had a really good experience buying my house with KBH. They were really helpful and they answered all my question

JENNIFER IS A GREAT SALES PERSON

I knew purchasing a new home will come with a few bumps and bruises and roadblocks, but all in all, it was good. A few minor things that needed to be worked on but Kasey has been on it to make sure it has or will be repaired.

It was good experience with kbhs team

We had a great experience with KB Home. Staff are amazing, friendly and very helpful making our dreams come true!

Buying experience was great. Winnie and Jeff were very responsive and great to work with. Once I moved in, the response was less immediate. I either have had to fix the small concerns myself or continue to wait for them to be fixed. Although I have had a few hiccups, I would say overall it was a great experience.

Great experience overall. Since we walked into the sales office my family and I felt very welcomed.

Loved working with salesman named Mark G but didn't like working with other salesman after he retired. Superintendents quickly followup on any concerns

Happy with the overall quality of the home.

Kari, my sales person was great. Everyone was great before closing. But it seems once you close, PM's disappear and don't respond. I have had major issues with doors and paint in my house, it keeps happening and it is very frustrating. The PM, Paul and Shelby in customer claims have been good to work with, but I need this issue to be corrected so that it doesn't happen anymore.

The house was finished on time for closing.

I am VERY happy with the house overall. It is a dream for me, and I love the design, energy efficiency, and open space. It's in a great area. Aside from the insane unpredictability of when the house would be ready (COVID was very hard to work around), the one headache has been all the cosmetic fixes since moving in. You can tell that the work was rushed and attention to detail was not the priority. I could point you to every corner of the house where lines are not straight, paint was done too quickly, marks / chips everywhere, etc. The only time I felt heard in all this was when a KB customer service rep came to visit the house, and she could see all the the areas of improvement. She assured me that all the vendors would take care of this without me having to look over their shoulders, but that's precisely what I've had to do. I have to field dozens of calls from different vendors for very specific areas of the house (different people for painting, floors, counters, cabinets, AC, security, etc. etc. etc.). And each time someone shows up, I have to point out extremely specific paint splatters, chips, etc...I cannot rely on anyone to actually assess the area and be proactive about addressing every tiny detail. Living alone with a full time job, it's extremely difficult for me to find the time to, essentially...babysit every vendor / contractor who comes through the door. I wish that the KB rep who visited me would take the reins and coordinate every single person and oversee that the cosmetic fixes are top notch. Instead of me having to follow up every other day on things. It's exhausting. ... More

It was great, it seemed like we went from having a dream to having exactly what we wanted in a brief period. Everyone made it simple, thank you.

Had to give a bad review before we could get a response to issues that needed to be addressed. Project Manager and Asst. Project Manager were not on the same page as one would say one thing about the work that need to be done and the other would say something else. They gave you the feeling that when you called about a problem that needed to be addressed that you were only a complainer.