KB Home Reviews

What an adventure getting into our new home. There were a few bumps but we manage to get through it. Just wish we could of locked in our interest rate sooner. Sebrina and Nora were great to work with. Sebrina sent picture updates as things were getting done. Nora, resolved every lending issue and communicated with us often. Looking at our home from the outside was everything we expected. But during our walkthrough there were many flaws I noticed and some after getting settled in. With the time KB took to build our home these issues should have been seen and fixed. We've reached out to KB warranty the issues will be looked and hopefully resolve. Overall KB Home Marshall Estates offered the big lot size we looked for and peaceful neighborhood. ... More

Have a back up lender if you’re using KBHS. I was declined at last minute and so disappointed. Thanks to my lender, Chase. Plan to do some touch ups. Here and there. No new home is perfect I heard but I believe brand new home should do much better. After all I love my NEW home and people I work with at KB are great.

Once I moved in I started to see some poor craftsmanship on the drywall nothing major but irritating to look at. Over all good starter home

My experience with kb home we have to look first home and shoap home because model house and shopping house is different . When we purchased house their is every thing simple and we have to upgrade more thing in house .and invest more money

When it comes to anything getting fixed after your 10 day walkthrough, forget about it. I will never recommend KB home to anyone.

Problems not fixed before closing Included failure to install the garage door opener inside the garage. One was installed approximately 30 days after closing. A crack in the cement pad on the driveway noted prior to closing and photographed. Still not fixed. Damage to siding in three places is still not fixed.

Sandro was always there every step of the way. And made everything go really smoothly thank You Sandro.

Though buying a brand new house and waiting for it to be finally ready can be stressful due to not having a firm completion date, my overall experience has been positive. All involved were professional, knowledgable, and responsive in a timely fashion. I was kept up on the progress and asked frequently if I had questions or concerns. I am enjoying my home and look forward to spending many years here.

There's very little I would recommend here. The experience was horrible. Still fixing issues with poor craftsmanship.

Wonderful experience from start to finish.

Overall quality of workmanship is poor. Especially the paint job. The floor is covered with paint drops. Nothing was fixed after 2 walk through. Get the run around and excuses. Windows are getting discolored. List is too long. The list was emailed to KB representatives.

I love my new home. However, it seems that in an effort to complete construction by deadlines (if there are any), corners were cut. There wasn't much attention to detail. Specifically, there were, and still are, MANY carpet staples/tacks sticking out resulting in numerous minor injuries. One light fixture was missing. A few spring door stops were also missing. There were small paint spots on the flooring. Irrigation in the front yard leaked. Most of these issues were remedied after notifying customer service. There may be other issues that are yet to be discovered (hopefully not). All in all, nice. I'm just worried about how the recent heat wave will affect the workers and in turn the quality of construction on current builds. ... More

My loan officer Vanessa Francis was beyond amazing. I loved working with her, she was the only reason I didn’t pull out of my deal. I’ll never purchase another KB home.

We love our new home and are very happy with it. There were some delays along the way that could have been handled much better or avoided all together. Considering the climate of the economy being upfront, honest, and fully transparent about the time it will take to complete the home is essential. 15-18 months is a realistic timeline and knowing this upfront would have saved us a lot of money and stress. For those buying once you are in your home it is all worth it, but prepare for it to take over a year to complete and you won’t be disappointed.

The administrative side of things (studio visit and sales agents) we're great. Couldn't ask for an easier experience! Sales agents and our loan officer were absolutely FANTASTIC. KB is a reputable company but I was disappointed in the quality of the home. The longer we're here, the more we see paint that doesn't match, drywall repairs that were never fully repaired, and walls or base that isn't/aren't straight. Paint isn't a huge issue...I have almost ten years of experience in the paint world that I can fix these issues myself, they're just cumbersome. The nails and trash in our backyard, I'll never understand. We had to pick them all up ourselves and luckily we didn't step on one. They were EVERYWHERE as if workers threw them carelessly. I will say, when our hood was collapsing over our stove, someone fixed it right away. The super and all those working for KB have been great. I can't stress that enough. I understand these homes are built fast and efficiently, but I guess we were just expecting better quality. The shower rod that was placed in the guest bath wasn't actually on properly and was missing hardware. We purchased a new one ourselves. Overall, we're happy to just own a home in California. And do want to thank KB for their professionalism throughout the buying process. ... More

For the size of this community, we wished there was more help after the sales. It’s hard for one person to manage the responsibilities and needs of so many new home buyers in a timely manner.

Vanessa and George have been/are great, very attentive and professional. We are very happy with the customer service they provide. This review is mostly for them. Aside from George and Vanessa, we have had to be very proactive throughout the process to ensure things are getting done, from loans to post closing.

As a first time home owner, the entire buying process was great! We get weekly updates from our Sales Representative which is awesome. And our project manager/Superintendent met up with us every now and then.

Our experience was great! Everyone was very helpful and professional.

Overall building experience was horrible the builder was rude and argumentative. Because of waiting on cabinets my house sat in worked on for months. We were given weekly progress report but everything we were told was done or getting done would not be completed. When we went to written contact since verbally we were not getting any results. We were told by George the builder we had no right to go to our home unless invited at that point all progress reports stopped. We had 3 closing dates none were met. Causing us to push the sale of our home back. When we came for our final review before closing we had broken window, the house was filthy, broken cabinet drawers, no final paint done, on missing shower heads, missing mirrors, missing door knobs, holes in living room ceiling a huge hole in the bathroom wall, no shelving in the linen closet, back porch ceiling damage, back porch floor damage. H16 screwdriver hole across kitchen ceiling. At this point we were told our ovens were no longer in stock and were replaced with different ovens that we did not even approve of, and the wrong dishwasher. All the electrical was not wired correctly. This was 2 days before closing! The day of closing we had another walk through nothing had be touch. We had our movers bringing our furniture in while painters and electricians were trying to fix what they could. We have been in our home now for a month now and still waiting on repairs to be completed. We were promised compensation for our experience that never came. ... More

For the most part it was an exciting, but scary mixed with the stress of the unknown. But I'm in my new home and I'm really loving it. Thanks KB Linda

Many cosmetic and quality control issues at walkthrough that have still yet to be addressed even after filing warranty claims

I used KBHS loan services and it is hard to reach out to them. Emails may take days to get a response. It is not easy to reach your loan agent by phone too. Design Studio was ok. Studio employees need more training. I was not able to get certaion answers for some questions I had. there is not enough information for employees to reference for each floor plan's design options changes. HomePro studio appointment was not good. Their consultants don't know what they are selling. They failed to provide some key points about the packages you are puchasing. Get ready for suprises. The built process was good at the beginning. It was fast, and their construction engineer was responsive most of the time. Things got slower at the end. We had to remind every issue multiple times, It was like 1 person responsible from the whole community. We closed a while ago and still trying to get some of the work done that we have spoken months and months ago. The paint job is not the best. Below 3 stars over 5. No attention to detail. Looks like rushed. The room doors are cheap quality. Same as kitchen cabinets. I feel like the standard cabinets in the design studio were different than the ones we have. Both Sales Agents were nice. But Ian gets an extra point for his kindness. This is a nice community but I wish there would be a pool. ... More

KB it’s great community, great home , worth the price

Great homebuying experience from initial visit to community to post closing thirty day review … the construction and sales and design team were conscientious, reliable, knowledgeable and trust-worthy.