KB Home Reviews

From start to finish I was very disappointed in the process. The sales person didn’t make an effort in anyway to guide me or give me any information on options. The entire plan was to get me to close ASAP and I had to put a lot of effort to get them to finish my house as promised. I had closed and two months later received my keys because the NEW HOUSE needed to have some items repaired. I still didn’t get my garage door opener at that time. I felt like I was dealing with used car sales staff! Use caution when buying a NEW HOME from this builder.

KB home is a reputed home builder company. I found as I heard so I’m happy with them

Quality of material is so bad. Design is unreasonable. Overpriced

So happy great home thanks for everything

I email a few fixes around the house and heard back from the the next working day. Someone came out to fix the items needing to be fixed. One of them had to have an electrician come out and it was all taken care of pretty quick. I'd like to thank them for their quick response.

Great care and thought really on top of things

My experience was very good, and staffs are very accommodating. Communication was perfect, especially the loan department- those guys are good. Aven after we moved into the house, they still call us to know how wea re doing in case we have any concern. Honestly, I am impressed.

Great experience until you move in and then the great relationship is over and you are left with an email address to get issues resolved.

The craftsmanship from the contractors are very subpar painting was terrible more paint on floor than on walls cleaning crew did terrible job brick work had huge gaps in brick finally got repaired flooring very cheap chips way to easy need to have all replaced

Did care for the loan process. Came into home three months left of building, As someone backed out of purchase. The lay out I have, I don’t care for. Not as functional as it should be. The work was rushed. Not worth the price I paid. In a situation I was in, I was ready just to have a home and I settled. KB could be better, my first home build from them was good. Not this time around. The maintenance supervisor, Glen, watching over the build process is great and helpful. That’s my only positive experience this time around.

Overall, KB homes are affordable and give more than what was expected, the finish of the home is great!! Really enjoying the home, the more you live in it you feel it,

Awesome staff and outstanding quality houses

There are promised items still waiting on after 2 months. The simple little issues were corrected.

Really need to make homeowner more involved in process

Just make sure to be very attentive

From sales and throughout the entire experience, I have had one of the best buying experiences with KB and their team of professionals. I was well informed from beginning to end and there hasn't been any significant issues with the construction.. This has been my first new home purchase and I look forward to perhaps more KB future opportunities...

Liked the overall experience

The buying process and completion date was great except for some miner flaws of workmanship and upgrade option issues but has been fixed and now satisfied. Thank you!

Sales person was the best person I worked with

I cannot begin to tell you what a pleasure it was building with KB homes. From start to finish we were always kept apprised weekly of what was being done and the progress which was made. They sent pictures and the lines of communication were always open. Marshall our salesperson along with Gavin and Kaisee our site superintendents, as well as Curtis in the design center made our home a beautiful reality! Professional, caring, and always available, each and everyone went above and beyond. We can’t thank them enough. KB Homes is one of the best!

It was a great experience with buying my new home. Everyone was a pleasure to work with. The only minor issues I’ve noticed after moving in was sloppy caulking and painting in certain areas. They could really use some new construction workers, most of them are lazy!

We chose KB Home to build our first house, and we do not regret it. The process was smooth, and the team was excellent. Any questions we had along the way got answered in a timely manner, and the end product was great!

I understand COVID delayed building materials etc. I was good with waiting 9 months. Then every month past the 9 was excuses as to why my home wasn’t finished. I told them I was pulling out of the contract because the new home building excitement was gone. I’ve been in my home now 2 months and there is still stuff we are waiting on and things they didn’t complete before moving in (minor to them major to us) Love the home but just not a good experience

Sales lady misrepresented what was included in base price , seldom followed up , and pushed document to sign which had not been filled out . Lax attitude from construction supervisor throughout building process Ie ( roof ) asked multiple times to inspect it and is now in need of repair . Customer service not following through on things needing replaced or repaired , requested at 10 day review ( we are 6 weeks post closing ) still undone . And lastly I sent email back in November after receiving a welcome card from ( name I don’t recall ) listing concerns I had , that has yet to be replied to .. enough said ! They don’t care ! ... More

Overall my home buying experience was pleasant. However I have closed on my home over a month ago and construction is still not completed. I am waiting on cabinets, painting and bathroom countertops to be completed. The warranty department has been very helpful l, however I should have been notified by construction not to expect my home 100% completed at closing