KB Home Reviews

Awesome staff! very helpful !

Debbie is the most amazing staff member at KB. Fortunately for me she replaced the first KB rep that left the company. The one negative was the constant change of staff (except for Debbie, who was on point throughout the whole process), that made POCs difficult to follow up with my concerns. Overall I give the whole process a 90/100.

Excellent construction teams, friendly sale staffs.

From the Sells personnel, to the Builders, to the Loan Officers everything went smoothly. All parties were very communicative every step of the way. I would like to personally thank Hope for being patient with me & all my questions, due to being a first time homebuyer.

Our experience was great! From the sales process to the customer service team and everything in-between.

Buying your first home has its uncertainty but KB Home Representatives were with me every step of the way. They provided detailed instructions on what I needed to do to secure my home. I love the fact that the representatives, Trish, Chase. Sonya and Michelle, all had my best interest at heart. As a homebuyer, patience and diligence is what you need to survive the process. There will be challenges but if you are able to trust your homebuying team, you can secure your purchase, like I did. I am eternally grateful for their guidance and consistency throughout this process.

Thank you Tanya, Bryan, Jeff, and Colby! From sales, construction, and financing we were supported at every stage of purchasing our new home. I could write on and on about your professionalism, level of knowledge, and customer care. Great experience!

to many problems with construction

Steve and Jeff tried their best, but KB does not care about quality, just pumping out houses for profit!

scott was very helpful from the beginning of the application to the closing of the home and up till now making sure we are happy with the home , tommy and alvaro have been very helpful with making sure the home was built to our satisfaction and making sure all 30 day walk through have been completed

Trina provide me a great service!

KB Homes did a phenomenal job from start to finish.

steve and rick are great

I am satisfied with the house and responsiveness the team.

A big issue In the house is taking over a month to fix. More issues arise as initial problem hasn’t been fixed. Dealing with our representative is just a pain and an overall bad experience. She doesn’t know how to resolve and de-escalate issues/situations. Would wish to have a more professional representatives and a better built home.

Great experience with Marcy and the LB Homes crew.

The overall experience is something I would never want to experience again. This was supposed to be our dream house but we had to choose different products that were not as nice as what we originally chose. Plus we were lied to about when our house would be complete. We had to live in a two bedroom apartment for a whole year.

The house is good except few finishing touches. Such as no weed barrier under the mulch in the front yard. I suggest future home buyers should do a good walk through,

Starting from Sales, the KBHome staff kept us updated about the development. The KBHome finance was a disappointment as they took all the documents, checked my credit score but they were not able to come with a lower rates compared to external vendors. The after sales staff were also great. They were very prompt in their actions. Only thing they could do here is to better accomodate our requests within our timelines. I do agree that most of the staff gets allocated to various works but I felt that for the work that we had in our place and for the experience the contractors who were working in my house for the issues, they could have done within our requested timeline. As a result of it, the work is still left in my house. ... More

Staff has been very helpful.

I overall had a good experience with KB homes. Michelle and Holly with KB loans are both amazing. They’re diligent and quick to respond. They deserve more than 10 stars. Our home is so beautiful. Truly appreciate Louis, Tyler and their entire team for their hard work. We had a setback with our house finishing on time but Louis and Tyler worked hard to get us in our house sooner. I also appreciated Louis keeping us updated on pending orders while making sure we were content with everything. KB homes also has a 10 year warranty which I didn’t have with my old builder. Robert is easy to talk to and kept us updated on our claims. We’re in love with our forever home! ... More

Being able to pick design details really makes the home buying experience that more exciting at KB

unfortunately we had to wait longer than originally indicated, there are several observations that you will only be able to see until you live in the house, the person who does the landscape did a poor quality job but being a contractor we do not know what agreements they reach with Kbhomes for the elaboration of the work and what materials they will occupy, on the other hand, take the time to measure the surfaces of each room so that you are sure that your furniture has the necessary space, If you are one of those who uses your garage as a warehouse, you will not have a problem, but if you use your garage for what it is intended for, I will tell you that the garages are small and a family van is at the limit, making it very difficult to walk through the garage if necessary. and opening the trunk becomes a bit complicated task Finally, I would advise you not to minimize any detail before moving to your new home and make this purchase a pleasant experience. ... More

We loved our experience! This is a small amount of room to grow.

Always be proactive with every move of the building process. If we did not point out things it would not be fixed until it was too late. Gary was a great project Manger once he took over towards the end of our building. This was very stressful and just could but surrender trust with KB because of all the issues with the first PM. Things were not disclosed fully until we noticed things.