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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11665 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11665 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - My Salesman Reed was great very responsive to any questions we

  • Doyle C.
  • Verified HomeBuyer
  • June 28, 2022
  • Gold Canyon, AZ

My Salesman Reed was great very responsive to any questions we had.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Delivered on time.

  • Senthil V.
  • Verified HomeBuyer
  • June 28, 2022
  • San Antonio, TX

Delivered on time. Great follow up, support and help after delivery Scott and Belinda from KB homes are awesome to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB homes was very helpful in our home buying process making it

  • James K.
  • Verified HomeBuyer
  • June 28, 2022
  • Santa Ana, CA

KB homes was very helpful in our home buying process making it possible to go through the process without an agent. There have been very few issues with our house overall though. Minor things have been: door to master bedroom offset, vents are a bit not smooth causing them to be louder than necessary for the air conditioning. And some other minor things that were fixed.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Take your time to check everything carefully before signing off.

  • Renee H.
  • Verified HomeBuyer
  • June 28, 2022
  • Houston, TX

Take your time to check everything carefully before signing off. My brand new stainless steel sink has been scratch, also my counter top. The paint on my garage still showing streaks of white paint, My front doorknob has a different color paint than my stain door. At the bottom of my front door I can see daylight . I notice a hole on the ceiling in my closet. Painting looks like my 5 yr old nephew did it. The fence is poorly put together. Workmanship gets a F - …….

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 4

KB Home - Great service from all the staff。

  • Kimball S.
  • Verified HomeBuyer
  • June 28, 2022
  • Las Vegas, NV

Great service from all the staff。

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Paint workmanship inside of the home is 2 out of 5 ratings.

  • Anonymous
  • Verified HomeBuyer
  • June 28, 2022
  • San Pedro, CA

Paint workmanship inside of the home is 2 out of 5 ratings. We've repainted many walls ourselves already. A few repair requests made in mid-May 2022 are still pending as of June 28, 2022. Responsiveness to issues is horrible.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

KB Home - Great team starting with the Senior Project Manager, the sales

  • Veronica P.
  • Verified HomeBuyer
  • June 28, 2022
  • Austin, TX

Great team starting with the Senior Project Manager, the sales rep, the loan processor and the loan officer. All were great and constantly making sure things were flowing as they should be. Will definitely go through them if I’m ever in search of a home again. Love my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Process went well!

  • Doretha D.
  • Verified HomeBuyer
  • June 28, 2022
  • Rosenberg, TX

Process went well! Love our new home so far!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good job

  • Tedros T.
  • Verified HomeBuyer
  • June 28, 2022
  • Rosenberg, TX

No I am not payer home

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

KB Home - Very responsive to follow-up and address any concerns

  • Donald M.
  • Verified HomeBuyer
  • June 28, 2022
  • Jacksonville, FL

Very responsive to follow-up and address any concerns

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Excellent staff and onsite team at property.

  • Inderjeet S.
  • Verified HomeBuyer
  • June 28, 2022
  • Lathrop, CA

Excellent staff and onsite team at property.

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

Incomplete Build

  • Kevin M.
  • Verified HomeBuyer
  • June 28, 2022
  • Bulverde, TX

After a 16 month build process, I closed with a list of items needing completion by the construction team. While we had progress with some, we are at a standstill with other basic tasks. After involvement of local leaders through escalating the matter, it is clear that my concerns are not a priority for them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

KB Home - Everything went well except the wait to receive the home.

  • Jesus G.
  • Verified HomeBuyer
  • June 28, 2022
  • Hemet, CA

Everything went well except the wait to receive the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall I’m happy with my purchase.

  • Veronica S.
  • Verified HomeBuyer
  • June 27, 2022
  • Fowler, CA

Overall I’m happy with my purchase. KB did a great job communicating throughout the home purchase. There were some minor concerns that I had where improvement could be made by KB.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - We are very happy to have Alex as our super.

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2022
  • Henderson, NV

We are very happy to have Alex as our super.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad Experience Overall

  • Anonymous
  • Verified HomeBuyer
  • June 27, 2022
  • Tucson, AZ

As we got closer to the closing date issues we pointed out were ignored, dismissed, or not addressed at all. The finance side of things were great, but overall the experience was not what it should have been when buying a new home.

Total Score 1


Quality 2

Trustworthiness 3

Responsiveness 1

KB Home - My best experience was with my loan officer he was the best the

  • Mattie B.
  • Verified HomeBuyer
  • June 26, 2022
  • Jacksonville, FL

My best experience was with my loan officer he was the best the closing was very easy very smooth my stress level was very low that to me is important.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Victor M.
  • Verified HomeBuyer
  • June 24, 2022
  • Jacksonville, FL

It was great and amazing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied so far

  • Harry D.
  • Verified HomeBuyer
  • June 24, 2022
  • Tucson, AZ

The whole process was a fun experience. This was our first new build and getting to see each stage was neat. The office staff communicated regularly with updates and was always available for questions even after office hours or their days off. Some things weren't completed upon acceptance and almost 2 months later they still are not. Things are in the works but I can't give a full 5 stars since the time frame discussed has come and gone. I'll be very patient and understanding of the process as long as they continue their open communication.

Total Score 5


Quality 5

Trustworthiness 3

Responsiveness 3

Delivery

  • Kathy D.
  • Verified HomeBuyer
  • June 24, 2022
  • Haines City, FL

It took 11 months but we only have a few items that need to be completed.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 5

Experience

  • Meghana R.
  • Verified HomeBuyer
  • June 24, 2022
  • San Jose, CA

It has been great doing business with KB, the team has been super amazing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I prefer NOT TO

  • Arlene F.
  • Verified HomeBuyer
  • June 23, 2022
  • Saint Cloud, FL

I prefer NOT TO

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 3

KB Home - All was good before signing the house agreement but after that

  • Sathish K.
  • Verified HomeBuyer
  • June 23, 2022
  • Boerne, TX

All was good before signing the house agreement but after that we were all lost no one reached out to see what is pending with house touch up works. We are really sad about it I hope they can improve the following with new home buyer at least till first month

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - In the beginning of the home buying process Every thing was great.

  • Anonymous
  • Verified HomeBuyer
  • June 23, 2022
  • Mascotte, FL

In the beginning of the home buying process Every thing was great. However when we came very close to closing our closing date was pushed back by three months. Not to mention the chicken farm and it smells horrendous at least half of the week. If I could go back in time I would not build again with KB Homes this was a horrible experience and I wouldn’t wish this on my worst enemy. The warranty that they have set up is a big joke every time you call about something that’s broken it takes them 2 to 3 weeks to respond. Purchase at your own risk.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - after the builder was done in 10 days they were there to correct

  • Gregory G.
  • Verified HomeBuyer
  • June 23, 2022
  • Jacksonville, FL

after the builder was done in 10 days they were there to correct any incidentials

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5