KB Home Reviews

I have been lied to - had products installed that didn't match - 11 months from the date i signed my contract and still have items on back order - the only quality control check points were the City Inspectors and the home buyer The good news is that the warranty service has been great so far. Be willing to spend countless days at home to meet the warranty service contractors

Builder is in constant communication. They send pictures of progress every week.

Very hard to get in touch to have issues fixed with the house. Was told it was a two car garage but only fits one. Have not hear back for a couple months about fixing that issue and other issues with my house

Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for this? Yeah no.. not happy.. ... More

We are in our new home. The entire experience was pleasant and the entire KB team were on top of the building process. Kudos.

Great and staff friendly service and responsive.

people are very helpful and answers all our questions

Have had a great experience working with KB on our new home. The staff is superb at every level.

From start to end it was a great experience. From getting updates on home building every week was awesome just looking at progress.

I am happy to have bought my first home with KH Home. The whole experience was joyful!

I’m very happy with my KB home they always answered my questions they always called and let me know what was going on regularly and I think they did a great job

KB home met my dream. Sales counselor is wonderful and very helpful. I was helped from the very beginning all the way to reach my goal and meet my dream.

Difficulty with consistent workmanship

The sale of our home was rushed. This caused the builder to rush the construction. We have open items still pending. And have had to submit multiple warranty issues.

I never met the owner(s) of KB, but I have met the people hired. Employees are caring, skilled, and generous with facts. . I was informed weekly of each step in the construction of my home. Steps taken are evident in making an energy saving and durable home. My home is beautiful and I love it. I will and have recommended KB to family and friends.

KB Home built me a wonderful home. Their construction and sales team helped me in every step of the way craft the exact home I wanted! I highly recommend KB Home!

Great company to build a home with, highly recommend!

Our experience has been a rough one. Its been two months and our house still has a lot of work to be finished. People have been slow to repair anything at all and there are many issues that even though they were addressed nothing has happened. Overall my house still needs a lot of work.

Construction Manager - Cody and Sales Manager - Nancy helped a lot and were more than professional, to support as and when required. A Big Thank You to KB Team

I was told by the team Reg a $3k credit for closing but they finally said it’s not possible. The initial lot I was shown was 40ft wide but it was a mistake and just touching 36 feet wide only. I came to know this after 6 months of initial deposit. I tried to reach out to KBHOME management through sales, financing, construction leads but no response on the status of $3k credit. Poor customer experience.

The excellent experience I had working with KB Home began the day I decided to stop by just to take a look at the models. With no pressure from the sales agent, I decided to prequalify through KB Home Loans, and put money down on a spec home that had already started being built. Watching the build was great fun! Since my home was a spec home, all of the features were pre-chosen. The Design Studio still met with me so I could see everything- tile, cabinets, carpet etc.. All were gorgeous! I enjoyed working with the builders, the construction Superintendent, and staff. The Super is a really great guy, who has very high standards and expects the same from his crew, and outside contractors. He kept the build moving forward, with few delays due to availability of materials. I watched the entire build, from concrete to finish, visiting often. I was able to see the quality and attention to detail with each step. Not only does KB offer financial services, I was also able to buy a home owner's insurance policy through the company, which cost half of what I'd pay through my regular provider, and with more coverage. Because I chose KBHS Home Loans for my mortgage, KB and KBHS covered some of the closing costs. This was a huge help, and part of why I decided to go with a new build. I have had regular check-ins from KB Home Customer Service, since moving in. They are handling the details to ensure everything that is warranty related is taken care of. Overall, the experience of buying and building a home with KB Home was amazing! This is a spectacular company, and I have felt like nothing less than the most important client with each step. I would do it all again. ... More

Stephanie C. our KB sales rep was awesome and responsive to any questions we had through the whole, very long, process. And Devin on the construction team has answered all of our questions and requests! Great team!!

You will definitely feel confident and comfortable in your choice. Price was not a major issue, and the commitment to service and the customer made us feel at ease with our decision. We felt totally involved in the entire process, and were extremely satisfied with Robert as we navigated through the final walkthrough, giving us expert advice on our home. We wish to thank the ENTIRE staff for their commitment to great service.

KB is awesome, they walked me through the process from beginning to end. Always kept me updated from our sales person to the construction group. Any questions I had I could always reach out and get an answer. Up until now I been in my home a month now and everyone in the team checks up to see how its going if anything is needed I know who call.

Despite the debilitating issues that have plagued the construction industry, KB Home Oak Creek, has risen to the top. Our overall experience with purchasing a KB Home has been more than fantastic. From the very beginning their sales team has been extremely professional and caring people who know how important it is to keep their commitment to their homeowners even after the home purchase and walkthrough. They never wavered in their care and personal attention in carrying out the outstanding KB Home owner warranty that they are known for in the industry. They made my husband and me feel secure, happy and content with our decision to purchase a KB Home, We would never dream of buying from any other developer after experiencing the attention and care we received in purchasing our home with KB. ... More