KB Home Reviews

Everyone from the office to loan officers were so easy to talk to throughout the process, the was able to answer any questions that I had

The team was great!!! This was an overall great experience

good Quality and great service

I am very disappointed in kb home builders because we closed on March 31, 2022. There are still issues that I brought to the superintendent for Carter Landing subdivision in Jacksonville, Florida (Chris) and csr (Cody) whose been downplaying our concerns, but continue building other homes around us as if everything is nonchalant and fine. I have sent pictures through text, provided them with list of concerns, provided them the information to fix our issues and they have sent out several individuals who have showed up, but not have fixed our problems.

Susan and Fred were a pleasure to work with. they informed me of the progress of the home on a regular basis and were very kind and courteous. Any questions I had were answered promptly and professionally. Only hitches were bathroom faucets and mirrors. Not thrilled with the mirror company (though no fault of KB) since they discontinued the mirrors I chose and upgraded. Thankfully Fred had temporary mirrors installed. When replacement mirrors finally came they were the wrong size and had to be redone. The mirrors are not as stylish (and I'm sure not as costly) as my original choice.

Things were mostly smooth, but glad the process finally came to an end.

Great community and they will get your house to your liking

Kb homes wad simply amazing! They offered the best and most transparent pricing of any lender that I was in contact with. Additionally, our closing happened on time and they were in touch the entire way leading up to it.

If I could choose a different builder I would. There are so many little things that need to be done which you express to the builders/sales team but nothing gets done and you get no updates. As 1 example, we had a broken cabinet (which we weren't told) they had someone come out and replace it but then left a scratch/dig on the face of the cabinet. I called & sent pictures they told me they will handle it but it's been over a month and haven't received an update. They harass you to give them great survey reviews but there work is far from great.

We had a great experience purchasing our new home from KB, from Kristal in sales and loan officer Hope to the construction staff Jesus, Jerry, Rick, and Cecil made this experience unforgettable for myself and my wife, thank you once again

Builder's team are kind, energetic and tried to keep their promise.

We appreciated the weekly updates.

Alan and Don were great communicating with us from the beginning to the end, we run into a lot of issues from grading of the lot to constructions issues, in fact, we closed about 2 months now, I have not moved 10 days ago, we are still seeing issues with nails poping out, a few items pending from the last walk through before closing. our backyard keep getting flooded everytime it rains, and they are planning to regrade it again.. while I have two car garage, the drive way is so narrowed that I can only park one car ..

This year was affected with raw material delays but the kb team kept us well informed

I’m still waiting for things to get completed.

Very good customer service. Buying a home now is hard and the process went through smoothly.

I was pleased with the salesman and how he handled things.

They have a quick response team and professional person

Alicia is very sweet and helpful she always there to respond all of my questions or concerns either in person, text, phone, or via email. Juan is also a very nice, sweet, and helpful person as well. he walks me through all the details about the house whenever i have question.

Nothing but lies to extremely poor construction. Never again with KB!

Houses are built so fast that measurement is so off.

The whole experience was great.

It was really great..Thank you so much kb home builders.

There may have been some issues moving in, however, the onsite manager Dan was always responsive and followed through with his commitment to us when things needed to be checked out.

I feel like the whole team really worked cohesively to keep me in the loop as we went through the home building process. They answered all my questions and made me feel like they were with me the whole step of the way