KB Home Reviews

KB team provided great customer service and communication throughout the build process. Attention to detail in the initial planning and continuous communication was key to ensuring our home was built to plan and our expectations. We had two significant issues during our build. First was a three month closing date delay as a result of material supply chain and labor shortages. The second was quality of workmanship completed by contractors due to labor shortage. We feel the KB team did their best to provide us a quality, on time product. We would recommend KB.

We signed for our home with them promising to fix several items on the home. Out side has not been painted Garage door is dented and weather stripping is falling off. Our wall in main entry is bowed. With a major curve in it.the other day a worker showed up to fix the wall and only had a hammer he smacked the wall 5 times breaking the base board and moving the wall back 2 inches still needs to be redone and now tile does not match wall . So need a tile guy to redo 2 tikes. a interior wall repatched and replanted (Not sure how you fix a wall with just a hammer and no materials. Front irrigation has never worked having broken pipes under ground the plants are now dead and we asked to be replaced. Emails are not responded to. Today a worker came fixed one pipe did not replace plants. Now No one returns emails or request. Our cabinets in kitchen is damaged and still missing one knob that they can not find. When asked they say supply chain or out of stock it been 2 month missing one knob. Bathroom shower is missing the piece that separates the 2 glass doors. Bedroom closet is unable to open or close. All small issues but no communication or follow thru Our buying experience was going great but now there is a disconnect and we start to feel jaded by not completing these small defects. What the model home is and what is delivered down the street is 2 totally different products. Kind of disappointed as this was suppose to a great community. ... More

Very satisfied with overall building process

We had such a great and smooth experience with KB! Everyone we meet through the process was very helpful and kind! Thank you kb team!

I had a great experience working with this builder!

We are happy with our new home although we have few minor issues inside the house

Make sure you get the correct closing date, before you start transferring your Utilities and storage and the rent apartments that you are in at the time

Great first time homebuyer experience with KB homes

Staff was helpful, friendly and always kept us up to date

From Sales (Jamie) to Mortgage (Beau & Johannna) to Construction (Luke) to Warranty (Kenny), the KB Associates that I have dealt with have been the BEST!

The finished product was sloppy, especially the paint job Roof was not complete at walkthrough

It was transparent, sales staff where clear and to the point. They do!! go the extra mile to help you!!!

Overall KB was very good.

Everyone that I worked with was extremely helpful and quick to reply to any questions and/or concerns that I had.

Since this is my first house, I don't have detailed knowledge about the quality. But as to my three months experience it is the best and I love it. Better quality fair price in comparison with current market.

Truly was a great experience. And I love my home. It’s beautiful.

Still waiting on small repairs. Been 8n home almost two months and still don't have hoa welcome package. Put natural gas line to close to homes on our street now having to re-due digging up lines around homes for repair been three weeks with no end in sight. No information on when they plan to finish or start on landscaping in front on home.

Easy to communicate and fairness of price.

My experience with KB is being great all the members in the different teams are very helpful and nice

It’s a much easier experience than I thought it would be. Not stressful at all. Everyone is very helpful.

The team is very professional and easy to get in touch

I am still waiting on a few jobs to be corrected or finalized in house. I have been told to "be patient" or just do not hear back to set up a date for completion. It is now going to be hard (after 2 months) to get dates coordinated due to my work schedule. 1) Lawn is horrible as they put in pods after cold front and nothing is "filling in" as I was advised. It is very "sandy" and on one side of house the pads are not growing together. 2) 2 new doors, to fix issues with doors at closing, were ordered incorrectly and still waiting to get them replaced. 3) No one has come to put "pads" on bottom of slider doors to fill in area that bugs can get in and air conditioning can go thru costing me money. 4) I was told at closing they would come to do "touch up" paint that has not happened, 2 months past closing. 5) Master bath toilet is lose and causing me to primarily have to use the guest bathroom being afraid it will completely seperate causing bigger issues. 6) I was never given a tutorial on setting up irrigation system. Each time I had an issue someone came and made adjustment without advising me or showing me what they were doing. They system kept running in cycles one after the other causing me to have a water bill of over $200 for the first month living here. Carlos did finally come out and set it up after about 4 times talking to Edgar re this issue. ... More

Good timing and customer service!

Everyone is very responsive to my needs. I call for repairs or issues and I get immediate response.

Buying our new home with KB was one of the best experiences I have had with a home builder. Step by step updates along the way and a thorough inspection/walk thru process once construction was completed. I have every confidence in KB and recommend them to all my friends and family.