KB Home Reviews

The whole buying experience was amazing! Rogreguez kept me update weekly during the entire building process and Stacey was amazing with the follow up and touch up things. Love my new house

I have great experience with KB home

Support team is very responsive

Would not recommend KB home for anyone.

Sales team very helpful, unfortunately build quality is not meeting expectations.

Pretty good work House came out pretty good

Had a great home buying experience!

Great follow up and communication.

Shawn, Jake, and Daine have great communication and their customer service skills are great.

There is a consistent lack of quality in both the materials used and the workmanship that went into the construction of this house . And trying to get the most basic items fixed has been a disaster. Again, they have over promised and under delivered.

The entire buying/building process was extremely impressive. Each and every KB Home employee was a true professional, knowledgeable and passionate about what they did. What impressed me most was that I never had to ask for updates during the building process. From Terry, the sales rep, to Joey, the project manager, the communication was flawless. While each was responsible for their own “slice of the pie”, everyone knew what the other was working on and toward. I closed on my home a very happy man who still sings the praises of KB Home to anyone willing to listen.

The loan process was scary at the end not knowing what was needed to close until the last minute and it pushed me back on close dates because of not being told I would need bank transfer for closing! 4 days after moving in I had a jacuzzi jet break and caused water to run through my roof into downstairs causing roof repairs carpet, tile, trimming etc to be replaced already. Cole the project coordinator very helpful and fast at replacing everything but the workers have been leaving jobs about 90% finished causing me to keep asking for workers to come back and finish things they missed instead of doing it right the first time!! My first home and now almost two months later, I’m still getting things fixed from the horrible water damage the jet caused that broke off jacuzzi tub in master bathroom. Not getting what I paid for, I feel like at this point to be honest. I think things were looked over that shouldn’t have been. Also had to get some frame work done on floors upstairs because I was getting squeeks when walking and some uneven surfaces. That’s been fixed now but not some paint and trimming that was caused I’m still getting that done when they can. Doesn’t feel like I bought a brand new build home like I did, with all the repairs already! ... More

Understanding of individual needs

From the sales team to the builders themselves…each were kind and considerate. It wasn’t just a sale of a house…it was the building of a relationship.

Just a great experience from beginning to end of the process!! I love my home!!

My experience went better than expected! Other than material shortages and constant push back dates on closing, it was out of their control! Overall I’m very satisfied with my house!

1. Well over-priced. KBhome took advantage of hot real-estate market. Unreasonable lot premium. 2. Well over-priced optional items such as flooring. Not much choices such as window treatment or ceiling fans. 2. I still have 3 small issues and 1 major issue (replacing the scratched kitchen cabinet door). Customer Service associate is not responding to my text, emails, and phone calls for the simple status update. No communication what so ever after an initial text communication. It has been 2 months.

This is my second KB Home and only my second home in 21 years. GREAT homes!

KB home did a great job on my house , It is beautiful and there is great quality construction. Well Done KB Home

Just see if you like kb homes

I have a complaint and for some reason HOA doesn’t answer nor does the office. It seems customers needs don’t matter to those who work for this company. It’s very degrading to the customer and definitely doesn’t make anyone want to suggest KB.

I feel blessed that I was able to acquire this house in such times. Thank you, KB Homes!

What was bad was the person KB used to help with funding this home were totally incompetent. Had to answer the same questions more than 150 times. Seemed like she did not read or send the correct info to the lender. Very bad experience. Sherrilyn had to get involved sending our info to them also. The best is what received from Sherrilyn, and Ramon always on top of the job at hand. I would give them a 100% excellent grade for service in your new home. Also, AJ has been great to fix outstanding items along with Steve which has been very helpful. KB please do not use the same group on buying a new home. Michael was very good also, but Nyesha was not qualified to do the paperwork needed. ... More

Buying a home is stressful, but is a great experience, I recommend KB HOME to everybody who is a first buyer they are excellent from de beginning of the process until your closing date.

Good price and house, the only thing is final finish work not very well but make it up as good post service.