KB Home Reviews

Great experience. They were very involved and wanted us to be happy.

Bobby the construction manager was so great. He made us love the house and was very helpful. i will give him 100%

it was a wonderful experience

Dedicated to making you happy.

The Sales and Home Decor Depts were great. However, the Project Manager for the build failed to do a thorough quality check as some things were left undone or not done right. A bathroom is missing a screen, cabinetry was not sealed properly nor the counter top slab. Additionally, a vent started to fall from the ceiling we’re it was revealed that the hole was cut improperly and had to be replastered. I’m still waiting on my screen and counter top to be repaired.

I appreciated how all your processes were in place and Everyome was passionate

Lots of broken promises yet to hear from anyone

I had a great experience from the start with the sales people , project manager, construction coordinators, lenders and all the way to the closing. I was always informed of next steps and able to ask questions and the team I worked with was always responsive and willing to ensure I got my answers and understood the process. I would highly recommend KB homes.

Builder needs to improve on the details and finishing touches

YOUR BOX DID NOT ALLOW TO INSERT THE PROPER VIEW, EVEN THOUGH WE DID NOT INCLUDE ANY EMOJIS. WE NEED TO SUBMIT A MORE DETAILED REVIEW. PLEASE SENT AN EMAIL ADDRESS FOR US TO DO SO. WE HAVE NOT HAD A GOOD EXPERIENCE!

PROS: The home seems fine and we're happy to be moved in. Most everyone was nice that we worked with. CONS: The building process was exhausting and painful. We were originally told it would be 6mo from initial contract, which turned into 1 year and 2mo. A lot of headache and frustration could have been avoided if there was good communication and expectation management. Unfortunately, last minute communication and delays led to mistrust and frustration. We had to extend our lease twice due to continued building delays and misestimated completion dates. KB generally "made it right" in the end but it was not without a lot of "fighting for what's right." One might blame it on COVID or material delays, which is understandable but the communication and projected completion of each stage was very poorly executed. Towards the end, we were pressured to close before the home was fully complete and that felt like a low blow just for KB to meet numbers for the month. Easy to read between the lines and not a good look. There was also poor communication b/t KB and their preferred lender. No one was on the same page for closing dates which made it nearly impossible to make an informed decision on when to lock a rate. We also had to change our closing date 4 times due to construction delays - a very poor use of everyones time and energy. In summary, the home seems good for the value but I would be prepared to have to stand up for what is right if you want things done right. Nothing happened fast and communication was lackluster. ... More

KB delivered the home we have always dreamed of! Every step of the way, they made sure to make everything right. Excellent customer service from beginning to end.

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

Overall I'm satisfied. The big problem was that It took very long time to finished the house, so I couldn't do my 1031 exchange.

Communication with the sales team was great, and it was great to see each step of the process. Communication with the build team did fall off towards the end, but overall the entire process was relatively easy and there weren't any major issues or concerns.

Good price and nice house

Long time we waiting for this house and the price increase to much from the waiting time

Lending team did a great job

Everybody’s nice in their office . Sandy, Sean, Mark and Jerwin, helpful n knowledgeable.

Good People who care about their job and helping others. Thank you

Things were fine when we moved in.

KB has excellent customer service

There are lot of exceptions and issues after our closing. Chris - our warranty manager was extremely helpful in trying to sort out the issues, but still the delay in exception lists are unacceptable. Also, the quality of the materials are not up to the mark.

Our experience was good. We care a lot about responsiveness and getting the help we need when we need.

Everything was quick and nice