KB Home Reviews

Everybody was super helpful throughout the whole process and made this a great experience for us.

Very friendly service. We closed by our projected date with mostly everything fixed as requested by that date. Customer service was great.

Susanna was outstanding. She was in constant communication with me even on her days off. She always responded to my text messages, phone calls, questions, etc. I was always updated with the progress. She sent me pictures of the home as it progresses. Outstanding.

The finish job for the house was not done well. The door knobs kept felling off. Issues with AC. Closing date got pushed back multiple times and never got a confirmed closing date because of that we lost the good interest rate. The team was unresponsive to emails.

The sales team was the best part of buying my KB home. Thanks to LaVon! Always kept us updated with the build. From start to finish.

People help me for first home buyer a lot

I feel respected during the entire process, from initial purchase to final move-in. The quality and value of our new home is good till now (one month after move-in). I think the builder team is professional, and they respond to us promptly.

Thank you for working with us on our concerns on time every time. But i must say the door knobs coming off so far 4 in less than 2 months is not good. I have decided to overlook that i almost gave 4 stars.

KB home is the best house builder.

We had a great experience with KB home team. The team did a great job in making the entire journey smooth and stress free. They were extremely helpful, courteous and provided regular updates during the home building process. The quality of home is great and comes at a fair price. I highly recommend KB Home to everyone.

I love my new townhome. It was definitely worth the wait. The KB sales and construction team team was very helpful. Thank you again!

The Tx loan compared to NY was very frustrating and it took over 5 or more months before they denied me a loan and I had to start all over with a different company kept me anxiety extremely high for the whole tome

I enjoyed all the process, I was updated at every litle step answer all the question . I had. I recommend KBhome to every body. the things I love most is their floor plan I have now all the space needed for my kids.

The staff is lovely and attentive - super kind too! Even after moving in, they're still kind and willing to help at a moment's notice.

I'm very satisfied with my home.

Great customer service and attention to clients, made the experience go smoothly.

Very responsive and caring team throughout the entire building and buying process.

Sales promised a complete home in 6 months however the construction team said it would be closer to 9. So from the beginning, I was being misled. My weekly updates were not always kept, one time i had to ping the construction mgr as I hadn't heard from him in a month. The updates were never complete. If 5 things were complete, i was informed about one. Sales promised weekly updates and photos and that never happened. I hired a 3rd party inspector and he pointed out issues that I then had to beg to get addressed. The best advice I would give someone is research everything and stay in top of the construction team. Get a 3rd party inspector. Loan and design studio personnel were top notch. I felt pressured over and over again to rate the team with 10s even though they know they were not warranted. ... More

Entire home buying experience is smooth.

To me, Sale, design, and Super for KB are awesome and amazing people to work with. My sale counselor was updating me with all the info and always there when I need know either the first or second on the waitlist. My design counselor was staying with us for additional 3 hours for us to pick all the stuffs. That was awesome. Our original super left the company so the other super had to step in to help from other subdivision. He was pretty great to work with and honest with anything we asked. The only thing that making my wife not happy were our back patio door wasn’t lock properly even though we locked it. Our lock for garage door same thing which not lock properly and the track was a little loose. Our cabinet got a little scratches but we got the touch up kit so we are okay. And some damages on drywall that wasn’t fix right. If KB can hire the better GCs to do their work that would be perfect. ... More

Extremely pleased with Stanley’s sales team and Steve, Josh and Hunter’s expertise, professionalism, and assistance. They provided excellent service that was over and beyond. They also provide valued after sales service.

Lack of attention to detail in workmanship. The poles and shelving I paid extra for is now collapsing in one room. The paint job is horrible!

Great people to work with and quick with giving updates or responding to issues.

On time delivery and reasonable price compare to the other builders.

Loved the experience. But I’m finding it hard to get someone to repair/correct a few things that was asked.