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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11555 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11555 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Potential to be great!

  • Yolonda F.
  • Verified HomeBuyer
  • March 17, 2022
  • Bulverde, TX

I am making the house into a home, but there are some things, mainly cosmetic, that should have been taken care of beforehand. The home has the potential to be great, but for right now, I can say that it is good. The sales team was amazing. The floor plan is awesome. I just feel that the "small stuff" was rushed and overlooked by whoever was to inspect it during the process.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

KB Home - process was inline with expectation, in regards to the time it

  • Jonathan M.
  • Verified HomeBuyer
  • March 17, 2022
  • Lakeland, FL

process was inline with expectation, in regards to the time it took to build the home and close. The closing process was messy and a lot of back and fourth between KBH and title company due to errors in the paperwork, it was very stressful. I was unware of the large slope in the backyard which takes away half of the backyard, 20 ft vs 40 ft. Additionally, the tree in the backyard has not been removed as promised even though its on my property and was supposed to be removed prior to building. Cant get anyone in KBH to give me a straight answer as to when it'll get removed. Somewhat regret ...

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 2

The prolonged wait of how long it took for my home to be completed.

  • Anonymous
  • Verified HomeBuyer
  • March 16, 2022
  • Houston, TX

My realtor was the one who told me about the builder. Signing for my home in the beginning was a breeze. But after I signed, it took months before they finally began building my home. Then, they switched the head builder for my home 3 times. I would never really get any updates on my home and how it was coming along. Not to mention the home that they presented to me looked nothing like my home. So I didn't really know exactly how my home was going to look in the inside. And now that I'm finally in my home after literally 17-18 months of waiting, I'm finally happy. Me and my kids. But to tell ...

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 1

Lack of communication and delays

  • Evan E.
  • Verified HomeBuyer
  • March 16, 2022
  • New Braunfels, TX

Lack of communication, delays, poor quality control

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 2

KB Home - The people that we interacted with throughout the process were

  • Jennifer P.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

The people that we interacted with throughout the process were all so friendly and helpful.

Total Score 5


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - There are some designs that KB homes provided that other builders

  • Erin E.
  • Verified HomeBuyer
  • March 16, 2022
  • Uhland, TX

There are some designs that KB homes provided that other builders don't. KB studio people need to be careful on what they suggest on the products, which I did not get the answer I expected to received. Constructions people didn't deliver my expectations so it was tad bit disappointing.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

KB Home - Completely DISAPPOINTED with the quality of the work done on

  • Venkataramana M.
  • Verified HomeBuyer
  • March 16, 2022
  • Leander, TX

Completely DISAPPOINTED with the quality of the work done on my home, and the quality of the appliances provided, quality of the materials(carpet, drywall boards, dry wall cement/paints, ceiling materials) was used for the construction. I also see lot of cracks in many areas of the house. I personally feel that it is not even worth the 3/4th of what I paid for it.

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

KB Home - kelly in sales was also great.

  • Paul M.
  • Verified HomeBuyer
  • March 16, 2022
  • Riverside, CA

kelly in sales was also great. rick and hector excellent service, followed up on everything

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Building with KB was a great experience!

  • Samuel T.
  • Verified HomeBuyer
  • March 16, 2022
  • Henderson, NV

Building with KB was a great experience! Everyone from the sales office, design studio, loan officer, and construction supervisor was very attentive!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Water heater leak

  • Simone G.
  • Verified HomeBuyer
  • March 16, 2022
  • Saint Cloud, FL

I have a leak in my water heater more than a month and I receive my house without 2 cabinets doors that was supposed to be delivered in February 24th, but until now nothing. They return quickly my questions but I don’t have the real solution for my problems.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 2

KB Home - Great experience building my dream home

  • Arturo G.
  • Verified HomeBuyer
  • March 16, 2022
  • Manteca, CA

Great experience building my dream home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The view

  • Sanaa A.
  • Verified HomeBuyer
  • March 16, 2022
  • Riverside, CA

Make sure to pay attention to the material, and the small things .

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 2

First home

  • Genesis M.
  • Verified HomeBuyer
  • March 16, 2022
  • San Jacinto, CA

They make my first home smoth and easy to get

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

average builder

  • Raja P.
  • Verified HomeBuyer
  • March 16, 2022
  • Frisco, TX

Overall home quality is average!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - A lot of amenities weren't fully adjusted.

  • Ryan B.
  • Verified HomeBuyer
  • March 16, 2022
  • New Braunfels, TX

A lot of amenities weren't fully adjusted. Some doorknobs have become loose and needed to be screwed back in, there are a lot of minor things that still have not been completed yet, like missing paint, broken cabinets, and response time to fixing these issues has been slow.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

I know I built during a turmoil year. I believe KB did the best they could with the lack of workers and materials, but I have to say it was very frustrating.

  • Anne F.
  • Verified HomeBuyer
  • March 16, 2022
  • Bulverde, TX

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

There Awsome customer service. And staff

  • Teresa D.
  • Verified HomeBuyer
  • March 16, 2022
  • Manteca, CA

I love the floor plan of my home and the design center was awesome helping me design my home. The sales staff was so wonderful to work with everyone was so helpful and nice to work with from the sales department to the loan department and the building supervisors all very nice to work with made my home buying experience so nice. I would highly recommend anyone to purchase a KB Home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home customization

  • Miguel G.
  • Verified HomeBuyer
  • March 16, 2022
  • Hudson, FL

Affordable homes that gives u the opportunity to fully customize to your taste, being Involved in this process is a priceless opportunity.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB’s model is cheaper the better.

  • Christopher S.
  • Verified HomeBuyer
  • March 16, 2022
  • SIMI VALLEY, CA

KB’s model is cheaper the better.

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 5

KB Home - Several finished not done properly, a lot of delays n rescheduling

  • Mireya D.
  • Verified HomeBuyer
  • March 16, 2022
  • SAN ANTONIO, TX

Several finished not done properly, a lot of delays n rescheduling to get things complete, house not complete by closing, took month after closing n a lot of chasing n following up to get things done. Still have things not completed

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Lack of communication

  • Lisset S.
  • Verified HomeBuyer
  • March 16, 2022
  • Elgin, TX

Please get a pre foundation inspection

Total Score 5


Quality 3

Trustworthiness 2

Responsiveness 2

KB Home - Great work, experience was great as well

  • Pedro F.
  • Verified HomeBuyer
  • March 16, 2022
  • San Jacinto, CA

Great work, experience was great as well

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesperson Christina

  • Janet T.
  • Verified HomeBuyer
  • March 16, 2022
  • Sarasota, FL

Also Vanesa by processor and Mike construction process goes smoothly and I got in my home finally thank you so much

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Working with KB Home was great!

  • David C.
  • Verified HomeBuyer
  • March 16, 2022
  • Minneola, FL

Working with KB Home was great!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Loan Officer was great. Recommend Josie and Rene

  • Jorge A.
  • Verified HomeBuyer
  • March 16, 2022
  • Hollister, CA

Great experience overall. Rene and Michelle are awesome.. Nancy at kb home studios was very helpfull

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5