KB Home Reviews

I found a lot of mixed reviews on KB Homes and was initially very skeptical. Now being in our home for 2.5 months, it was the best choice for us at the time. All of the KB Homes employees we worked with and continue to work with are wonderful. Many things happened during our journey that were out of their control, mainly worker shortage and supply chain issue due to the pandemic. We understand all of this so choose to judge based on the quality of care and information we got from the KB team. The strengths of the team we worked with are communication, friendliness, informative, and patient. KB Homes isn’t going to build you a custom home with every single little detail you could ever want. The contractors they use are probably local and could be hit or miss. We accepted this and we’re luckily able to be close enough to our new build that we went to see it multiple times per week, taking hundred of photos. During the building process, we found several items that needed to be corrected and KB worked with the contractors right away to fix them. There will be bumps in the road as with any project of this magnitude. Overall, we have a brand new home for a great price considering the area we live in. We are pleased with the experience and general quality of the home. ... More

KB Home teams made our first home buying experience a exciting and enjoyable one. We received great customer service from the neighborhood sales representative, our studio design representative, and our contractors. We personally loved and looked forward to weekly calls from contractors to inform us of the building process. We really appreciated contractors Gary and Alex from the KB community in Bastrop as they were always available to answer our questions. We love our new home and recommend KB homes to all of our loved ones.

Need quicker responses to issues reported

KB Homes made the process easy for us! They were up front with everything.

I live in lot 54 please come and talk to me about the poor quality of construction of your house.

Nice neighborhood and good sized lots

Get things fixed before you sign and accept your house.

My whole experience with KB HOME was amazing.

Overrral Great experience. Staff always very responsive and helpful, considerate. Many thanks to them!

We’re very pleased with our entire experience with K B Homes and their employees. Everyone was professional and expedient! Hats off to Jean, Rod, Trevor and Luis, just to name a few employees!

All staff were hlepful and answered all questions. Easy home buying precess. The weekly updates were helpful and seeing the progress of our home.

It was a great experience with KB homes and happy to be here! :-)

KB Home was extremely helpful during every step of the home buying process. I am a first time home owner and everyone involved was extremely professional, helpful, and genuinely cared about my home buying experience. They never once made me feel dumb and were always there to answer questions or take care of any issues I ran in to. I have already recommended KB to numerous friends and family members!

I feel that for the price paid for the home, the quality should have been better. I continue to find things , that's not well put together.

Make sure you like home

Great work, responsible and patience along the whole process. Highly recommend it!

Good service and I like the house.

Iman kept me updated on the status of my home on a weekly basis with pictures included. She’s very professional, caring and answered all my questions in a timely matter. Thank you Iman

I have been lied to - had products installed that didn't match - 11 months from the date i signed my contract and still have items on back order - the only quality control check points were the City Inspectors and the home buyer The good news is that the warranty service has been great so far. Be willing to spend countless days at home to meet the warranty service contractors

Builder is in constant communication. They send pictures of progress every week.

Very hard to get in touch to have issues fixed with the house. Was told it was a two car garage but only fits one. Have not hear back for a couple months about fixing that issue and other issues with my house

Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for this? Yeah no.. not happy.. ... More

We are in our new home. The entire experience was pleasant and the entire KB team were on top of the building process. Kudos.

Great and staff friendly service and responsive.

people are very helpful and answers all our questions