Skip main navigation

KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11556 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11556 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

good communication, Bob did an excellent job of keeping us up to date with everything

  • Ernesto G.
  • Verified HomeBuyer
  • January 25, 2022
  • San Antonio, TX

great value, great upgrade options, excellent quality

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - time consuming process ,it took longer than expected from start

  • Gulshan G.
  • Verified HomeBuyer
  • January 25, 2022
  • Dixon, CA

time consuming process ,it took longer than expected from start to move in.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

KB Home - Fantastic home!

  • Brittany R.
  • Verified HomeBuyer
  • January 25, 2022
  • San Antonio, TX

Fantastic home! The craftsmanship is superb! My realtor, whom has seen all other home builders, is still impressed the quality here!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The builders and sales person were professional and friendly,

  • Feyisetan A.
  • Verified HomeBuyer
  • January 25, 2022
  • Tomball, TX

The builders and sales person were professional and friendly, and we got a good value for money gone. The client manager is very responsive and ensures concerns we’re addressed promptly.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Since I bought the house I still don’t have my garage key I called

  • Emmanuel F.
  • Verified HomeBuyer
  • January 25, 2022
  • Manor, TX

Since I bought the house I still don’t have my garage key I called many times but nobody cares. I noticed some missing stuff nobody cares . I have a very bad experience with kb . The seller was the best one MR Severo

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Prompt response to any questions. Professional and friendliness of KB people

  • Stephen P.
  • Verified HomeBuyer
  • January 25, 2022
  • Redlands, CA

A great experience. We are happy customers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience!

  • Kailyn H.
  • Verified HomeBuyer
  • January 25, 2022
  • Jacksonville, FL

Great experience! Love my new home. KB Home made the home buying experience smooth.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - KB Home is one of the best builder and they are doing the great

  • Kun K.
  • Verified HomeBuyer
  • January 25, 2022
  • Menifee, CA

KB Home is one of the best builder and they are doing the great works from showing the model homes to after moved in, making sure everything is fine. Thanks all KB staffs for beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Flexibility, patience and customer service

  • Gerard R.
  • Verified HomeBuyer
  • January 25, 2022
  • Santa Clarita, CA

Just a very pleasant experience. KB homes have been professional and courteous, and patient as well in allowing the buyer to finalise the loan

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Love the floor plan

  • Nichole L.
  • Verified HomeBuyer
  • January 25, 2022
  • New Braunfels, TX

Communication with sales rep was difficult. Due to shortage and winter storm pushed back move in dates. Great Experience with everyone else, on the KB team. We love our home

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 4

Great customer service and staff

  • Theodore O.
  • Verified HomeBuyer
  • January 25, 2022
  • Redlands, CA

KB employees and willingness to address any issues and resolve it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Personal form Sales to Construction to Service

  • Wael I.
  • Verified HomeBuyer
  • January 24, 2022
  • Irvine, CA

KB Home is a good builder. Easy to work with and stands behind their product. I am a repeat home buyer and was always satisfied with their service.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Quality of structural engineering

  • Erdie S.
  • Verified HomeBuyer
  • January 24, 2022
  • Hollister, CA

Had a good experience with KB from the start of my purchase and throughout the build. very informative and responsive on minor issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The staff are very nice

  • Jie G.
  • Verified HomeBuyer
  • January 24, 2022
  • Irvine, CA

The staff are very nice

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Friendly, knowledgeable bunch of people.

  • Anonymous
  • Verified HomeBuyer
  • January 23, 2022
  • Menifee, CA

Friendly, knowledgeable bunch of people. Seamless process. Very happy and satisfied with the service and follow-ups.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Exceptional Customer Service

  • Antonio G.
  • Verified HomeBuyer
  • January 23, 2022
  • Menifee, CA

The customer service was exceptional, from day 1 (touring models) to the final walkthrough, the communication and service has been amazing. I have never had guess at the progress of my construction, the super intendent always kept me informed. The same goes with the financial aspect as well, I was always informed of my status and expectations needed to progress. After taking possession of my new home (6 weeks later), I unfortunately had a problem with the outside lighting (no fault of KB) the timer reset itself. I couldn't figure out what was wrong, by a run of luck I ran into Ramone who ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good people

  • Jon G.
  • Verified HomeBuyer
  • January 21, 2022
  • Sanford, FL

While there have been several items that were not up to either our standards or KB Home’s standards, they have committed to take care of everything. Some things have already been taken care of some will be taken care of soon. All of the people I have worked with at LB have been amazing. This is our second KB Home purchase and we won’t hesitate to purchase another in the future.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The best!

  • Rusty M.
  • Verified HomeBuyer
  • January 21, 2022
  • Manteca, CA

I would like to say it’s a amazing home and amazing team get the job done.I would like to thank you everyone for helping us found our dream house thanks!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Communicates very well.

  • Christopher D.
  • Verified HomeBuyer
  • January 21, 2022
  • SAN ANTONIO, TX

Communicates very well. Any issues were taken care of right away.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Responded to problems.

  • Alan F.
  • Verified HomeBuyer
  • January 21, 2022
  • Folsom, CA

Responded to problems. Updated on events

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Great experience I have been recommending KB to Al of my friends

  • Attaa A.
  • Verified HomeBuyer
  • January 20, 2022
  • San Antonio, TX

Great experience I have been recommending KB to Al of my friends

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful Home!

  • Lindsay J.
  • Verified HomeBuyer
  • January 20, 2022
  • Jacksonville, FL

We absolutely love our new home! It is beautiful and well-built and our new neighborhood is lovely!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Sales people were excellent and very helpful when needed!

  • Charles M.
  • Verified HomeBuyer
  • January 19, 2022
  • La Marque, TX

The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

KB Home - Everyone involved made this experience as painless as possible

  • Preston P.
  • Verified HomeBuyer
  • January 19, 2022
  • Converse, TX

Everyone involved made this experience as painless as possible

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The customer service at the end with Jackie

  • Dylan R.
  • Verified HomeBuyer
  • January 19, 2022
  • Fresno, CA

They fix their mistakes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5