KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11748 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - Thank you all for everything.
- Shavetta J.
- Verified HomeBuyer
- February 16, 2022
- Houston, TX
Thank you all for everything. This was a great experience. From start to finish. Great job KB and everyone that was apart of this journey.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We're very happy with our new home!
- Theodoro S.
- Verified HomeBuyer
- February 16, 2022
- Fontana, CA
We're very happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Process was smooth.
- Anil K.
- Verified HomeBuyer
- February 16, 2022
- Manteca, CA
Process was smooth. Delayed due to supply restrains
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Nice House.
- Mark M.
- Verified HomeBuyer
- February 16, 2022
- Palm Coast, FL
Nice House. Repairs Are Getting Done In A Timley Matter.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor quality materials
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- San Antonio, TX
I’m dissatisfied with the quality of cheap materials that KB Homes put into the building of the homes. Although they build the homes in great locations. Still the quality needs better performance, design and selection.
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 4
How excellent the super attendant over building is
- Kenneth C.
- Verified HomeBuyer
- February 15, 2022
- Green Cove Springs, FL
Mike and his team are amazing. They have been on top of everything. Have been great to work with. And even gone the extra mile to make sure we are happy with our home. Any questions or concerns they get addressed promptly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Visit your future home periodically, to detect issues in the
- Gerardo M.
- Verified HomeBuyer
- February 15, 2022
- Katy, TX
Visit your future home periodically, to detect issues in the construction process and ask for corrections every step till conpletion
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
The ease of buying the home
- Rachelle M.
- Verified HomeBuyer
- February 15, 2022
- Oakley, CA
KB home made buying my home easy and I'm very happy about the home I got. They went out of their way to help me be able to get into a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It started at the front door we met Thomas z
- Richard G.
- Verified HomeBuyer
- February 15, 2022
- Madera, CA
It was a wonderful experience buying a Kb home. We were walked through the process as our house was being built. Thomas really helped with that process. The house is beautiful and the builders team respond quickly when needed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - THEY WERE FANTASTIC, COMMITTED AND ALWAYS READY TO HELP.
- Olubusayo K.
- Verified HomeBuyer
- February 15, 2022
- Richmond, TX
THEY WERE FANTASTIC, COMMITTED AND ALWAYS READY TO HELP.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The attention to details of the workers.
- Ernest B.
- Verified HomeBuyer
- February 15, 2022
- San Antonio, TX
The attention to details of the workers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
In hurry to close stuff did not get done. Still waiting to fix what was promised to be fixed.
- Herbert B.
- Verified HomeBuyer
- February 15, 2022
- Jacksonville, FL
Don't close till all issues are resolved
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Terrible follow up customer service
- Carol C.
- Verified HomeBuyer
- February 15, 2022
- Valley Center, CA
First we were three weeks past our estimated closing date. So we were expecting the home to be “finished” when we closed. There were numerous items not done or working. Heat did not work for over 5 days. Loaner Kitchen fan not working. Missing outlets in living room and outside. And the house had not been cleaned. They promised touch ups in thirty days, it’s been two months no touch up. List is too long to put here. We’ve had several phone calls with customer service and supervisor. They promise to get on top of it, but rarely update us. They also promise to visit and do not show up. Our ...
Total Score 4
Quality 2
Trustworthiness 1
Responsiveness 1
Great Front of House - Poor Attention to Detail
- Colton B.
- Verified HomeBuyer
- February 15, 2022
- Minneola, FL
I had a long "punch-list" when I moved it. It was pretty unacceptable. I've had to have subcontractors come out multiple times, and I am months away from having a "complete" house with no issues. KB is a budget builder, and it's fairly good value. You get what you pay for.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
KB Home - Ryan was my sales agent.
- Gowtham A.
- Verified HomeBuyer
- February 15, 2022
- Georgetown, TX
Ryan was my sales agent. He was all the time helpful. Till the time I Close and even after I close as well. Thanks you guys.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our construction supervisor Erik is amazing.
- Nickiesha C.
- Verified HomeBuyer
- February 15, 2022
- Davenport, FL
Our construction supervisor Erik is amazing. He was very informative and responsive.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Sales (David) and warranty (Daine) have been excellent
- Mohammed K.
- Verified HomeBuyer
- February 15, 2022
- Tomball, TX
Sales (David) and warranty (Daine) have been excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Jeri was fantastic throughout the build.
- Edgar P.
- Verified HomeBuyer
- February 15, 2022
- Parrish, FL
Jeri was fantastic throughout the build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very bad construction.
- Rama J.
- Verified HomeBuyer
- February 15, 2022
- SIMI VALLEY, CA
Very bad construction. Construction manager is very bad
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
They took care of me
- Erick A.
- Verified HomeBuyer
- February 15, 2022
- Jacksonville, FL
Home had some issues when we closed but they took care of me fast and fix everything. I am very satisfied with my house and would definitely recommend KB to the people I know.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Over all good but a few delays during the build due to back orders
- Kenneth P.
- Verified HomeBuyer
- February 15, 2022
- Tomball, TX
Over all good but a few delays during the build due to back orders .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Was told things were fixed after move in but they were not
- Matthew L.
- Verified HomeBuyer
- February 15, 2022
- Katy, TX
Was told things were fixed after move in but they were not
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Great team of people everyone was very helpful
- Kim K.
- Verified HomeBuyer
- February 15, 2022
- Fontana, CA
From start to finish, it was an overall very smooth process. Everyone is always very kind and helpful. With every aspect on the home buying experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- San Antonio, TX
The home buying process in the beginning was straight forward. There were some delays during the build phase and communication could have been better. We have been in the house for 3 months and we’re finding signs of port craftsmanship. Trying to get things fixed can be frustrating.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Dream sold
- Amado G.
- Verified HomeBuyer
- February 15, 2022
- Jacksonville, FL
It was our dream to have a home and at the beginning our experience was pleasant. However, we can’t believe it’s just COVID that has made our experience decline so drastically. If we would have waited to have our home just right we would still be living out of motels and friends homes. We have reached out to warranty multiple times and have had no response. Great reviews are wanted but not warranted.
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
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