KB Home Reviews

After 2 months I'm still waiting for fake stuff

Great builder. Very responsive when issues come up.

The entire staff at KB have been great! LeMonte, Shannon, and Cody are awesome!

Everybody was really good at keeping things on track. I will proudly recommend kb homes to my own friends and family

KB Homes was a great! They made the home building process less daunting for my Wife and I who are new home owners. Our home is beautiful!

KB Homes in Madera is a nice community but I have been in my home almost 2 months and i still have several issues with my home. Workmanship is not the greatest and communication is also lacking. KB is determined to correct all the issues however it is liking pulling teeth trying to get the repairs scheduled.

Wonderfull experience with KB home.

Was able to build a home I would live in for generations.

Super smooth in a time thats super unsure and bumpy! The best team, and perfect communication at all times

Great Home building Quality of both exterior and interior structures and appliances of the home and Outstanding Loan Processing and Customer Service Representative Team. Overall full score 100% from the initial deposit of securing the lot to the weekly updates of new home building come along, Financing, Lending, Loan Processing, Closing, Funding, Recording and final outgoing customer service to take care of all small minor issues to get a full closure as part of the New Home Warranty Specifications Deliverables.

Generally a positive experience. They will try to get you to bundle your mortgage and insurance with their in-house products/services but you can go with your own. Extremely hard to get any customized features on newer technologies, such as internet and solar systems. Such as structured wiring (ethernet, cable, etc) cabinet HAD to be in the master bedroom closet, and no option to go with larger solar system. However, ironically, super easy to customize "old tech" such as paint, fixtures and appliances. I got a good value for a good home, but I think if there's ever a next time, I'd go with a home builder who's much smaller and hence, responsive to what I am wanting in my home. ... More

First time home buyer here and we were duped. Had multiple construction issues (wrong windows, plumbing issues, foundation not level, flooring issues, doorknobs falling off, cracked windows, windows off track) all in the first week of moving in. Customer service rep told us we were being unreasonable and then superintendent took over customer service and supervising construction. Horrible idea. You have to email and call and chase to get anyone to acknowledge your issues. Then you have to allow the same people who messed it up the first time to come back and mess it up again. Will never buy KB home again. Do your research because I wish I would have. ... More

The experience with KB has been interesting. The amount of time it took to build was 11.5 months (estimated 6-9 months). The quality of some of the material was below par. Repairs have taken months to complete and I'm still dealing with repairs 2 months after closing. Overall experience was ok, but could have been better with customer service. Studio team was Excellent and took their time so I was happy.

Lots of scratches and had patched on most cabinets. Tile floor has a lot of inconsistency of grout and chips on tiles ( poor workmanship). Customer services after close is great.

Great experience. The design studio options were great. The sales team was nice. They followed up each week with updates.

That once you sign the design contract, there is no going back. Even if you want to change something the very next day. So leave some time between the two design appointments so that you can decide whether you want to change your mind or not.

The contractor was very truthful and realistic through the whole process.

This could've just been the whole housing market in 2021. Four months after signing, our home was still a dirt pile. But weeks later, foundation was poured, the structure went up fast & filled in soon after. The default paint may scrape off easily in places, but everything else has held up well. Maintenance staff has been helpful around the house too.

There were small details what needed to be improved, I’ve seen homes being built around my home and most seem to have the same issue, back yard it’s all uneven and hard to work on, quality in the materials could be improved too.

My experience with the KB home buying process was good. There were some issues: delays with material, communication and site construction manager. I believe some these issues could have been avoided with better communication. How ever in the end response some of the issues are currently being addressed.

If we didn't call every few days we would have not know any info about our house. We had to stay on top of our build to make sure things were done correctly

Sub standard material and selections were offered based on the price of the house. As an example the primary bathroom vanity cabinets have no drawers for storage, unlike earlier phases and model homes, closet door selection was sub standard as well, they had no real options for stair railing options. I could go on and on these are just a few items I had to start a list because it got that bad. When comparing the KB homes in this community to the KB homes in Irvine (which are priced comparable) the selections and quality are night and day. This was extremely disappointing KB Homes needs to do better. I have been and will continue to share my experiences until KB Homes does better. ... More

Early on in the process we did not have the best experience but the builder worked quickly albeit during the peak pandemic period to turn things around. Brought on new staff altogether to meet the demands of the buyers. We were very grateful by the end for the willingness of KB staff to go above and beyond to get things done right. In the end, we would recommend KB Home builder to anyone else in the market for a new home. I think people just need to understand that buying a brand new home is a more complex process than just buying an existing home. Essentially, a new home with KB Home was worth the wait during these supply chain issues. We would do it all over again. ... More

I highly recommend everyone a new beautiful KB Home specially to my family, friends, & colleagues because they’re spacious, modern, & move in ready! I’m definitely a happy/satisfied KB customer for life!

Was a very good experience