KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11814 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
KB Home - Everyone (sales, design studio, loan agent, contractors.
- Cheng-Yeh Y.
- Verified HomeBuyer
- February 23, 2022
- San Jose, CA
Everyone (sales, design studio, loan agent, contractors...) is very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent communication & commitment to Customer Service
- Heather B.
- Verified HomeBuyer
- February 23, 2022
- Citrus Heights, CA
Seamless process from lot selection, to loan approval.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Visit the home site on a regular bases, the builder will try
- Jessie G.
- Verified HomeBuyer
- February 23, 2022
- Universal City, TX
Visit the home site on a regular bases, the builder will try to get away with the craftsmanship. At the end the cosmetics will hide major problems. Point out every single issue as you see it and take pictures. And don't sign for the house unless you are completely satisfied with everything you chose to be installed.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
KB Home - Great customer service with the client always in mind
- Zachary R.
- Verified HomeBuyer
- February 23, 2022
- San Antonio, TX
Great customer service with the client always in mind
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - GIF in laundry room pop whenever you do laundry.
- Kristopher V.
- Verified HomeBuyer
- February 22, 2022
- Galt, CA
GIF in laundry room pop whenever you do laundry. Lawn sprinklers don’t work and my lawn looks dead. Large hole on side of house that we were told would be fixed but still hasn’t. Worker came to fix garage door opener and proceeded to hit the exterior of our house with a ladder and put two holes in the stucco. We caught the worker trying to paint over the holes instead of fixing that stucco. There is no power to our doorbell. Furnace just stopped working tonight. Very frustrated and disappointed.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Great Communication
- James D.
- Verified HomeBuyer
- February 22, 2022
- Parrish, FL
Weekly calls from the construction and sales staff with updates. Materials were delayed but I was kept informed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Floor tile
- Anonymous
- Verified HomeBuyer
- February 22, 2022
- Riverside, CA
The floor tiles were not even and straight. I should've gone with a separate contractor.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - It was a great experience everyone was so professional and nice
- Juanita G.
- Verified HomeBuyer
- February 22, 2022
- Jacksonville, FL
It was a great experience everyone was so professional and nice
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was a nice purchase experience.
- Tong N.
- Verified HomeBuyer
- February 22, 2022
- Upland, CA
It was a nice purchase experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Staff is very helpful.
- Amanpreet K.
- Verified HomeBuyer
- February 22, 2022
- Lathrop, CA
Staff is very helpful. Kelly, Mike and Gary are always ready to help.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The sales was great but the construction came with hitches because
- Usha G.
- Verified HomeBuyer
- February 22, 2022
- Iowa Colony, TX
The sales was great but the construction came with hitches because of communication issues. However, after I entered my house, the response has been good.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - Really professional and great attitude.
- Rong X.
- Verified HomeBuyer
- February 20, 2022
- Upland, CA
Really professional and great attitude.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The weekly updates
- Suzanne M.
- Verified HomeBuyer
- February 20, 2022
- Porter, TX
Week of purchasing home, air conditioner stopped working due to contractors putting nail holes in the copper tubing. Contract laborers below par - woooden fence in back yard 7" from ground with jagged, uneven edges gaps. Patio foundation has cracks after two months. Siding on windows not completed. Gap on trim of front door inside home where the ceiling meets the door. These are just a few items. Still waiting for more items to be addressed by Builder. Thankful to have a home but wondering if should have gone through another builder.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - The responsiveness to all issues and concerns.
- Johnny W.
- Verified HomeBuyer
- February 18, 2022
- San Antonio, TX
The responsiveness to all issues and concerns. We received a fair price for the home we purchased. The workmanship appears to be excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I had the best experience with KB!
- Raegan J.
- Verified HomeBuyer
- February 17, 2022
- La Marque, TX
I had the best experience with KB! I was included in every part of my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - They always gave listening ears to hear my own concept about
- Anonymous
- Verified HomeBuyer
- February 17, 2022
- Houston, TX
They always gave listening ears to hear my own concept about what I wanted and gave me advise appropriately.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Thank you all for everything.
- Shavetta J.
- Verified HomeBuyer
- February 16, 2022
- Houston, TX
Thank you all for everything. This was a great experience. From start to finish. Great job KB and everyone that was apart of this journey.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We're very happy with our new home!
- Theodoro S.
- Verified HomeBuyer
- February 16, 2022
- Fontana, CA
We're very happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Process was smooth.
- Anil K.
- Verified HomeBuyer
- February 16, 2022
- Manteca, CA
Process was smooth. Delayed due to supply restrains
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Nice House.
- Mark M.
- Verified HomeBuyer
- February 16, 2022
- Palm Coast, FL
Nice House. Repairs Are Getting Done In A Timley Matter.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor quality materials
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- San Antonio, TX
I’m dissatisfied with the quality of cheap materials that KB Homes put into the building of the homes. Although they build the homes in great locations. Still the quality needs better performance, design and selection.
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 4
How excellent the super attendant over building is
- Kenneth C.
- Verified HomeBuyer
- February 15, 2022
- Green Cove Springs, FL
Mike and his team are amazing. They have been on top of everything. Have been great to work with. And even gone the extra mile to make sure we are happy with our home. Any questions or concerns they get addressed promptly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Visit your future home periodically, to detect issues in the
- Gerardo M.
- Verified HomeBuyer
- February 15, 2022
- Katy, TX
Visit your future home periodically, to detect issues in the construction process and ask for corrections every step till conpletion
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
The ease of buying the home
- Rachelle M.
- Verified HomeBuyer
- February 15, 2022
- Oakley, CA
KB home made buying my home easy and I'm very happy about the home I got. They went out of their way to help me be able to get into a home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It started at the front door we met Thomas z
- Richard G.
- Verified HomeBuyer
- February 15, 2022
- Madera, CA
It was a wonderful experience buying a Kb home. We were walked through the process as our house was being built. Thomas really helped with that process. The house is beautiful and the builders team respond quickly when needed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
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