KB Home Reviews

Buying a home is very stressful but with KB homes staff you are in good hands. The workmanship of our house is phenomenal, the designs & material makes you feel relaxed (at home)..

Great property value for the price paid. Plan 2 unit square feet is very reasonable compared to units in Sunnyvale and Mountain View areas. However, space is not well utilized in design. Quality of workmanship and materials is poor. It almost feels like everything is done in a rush and not well thought. Water is extremely hard - water softener and filtration are additional costs that home owners need to think of.

Great overall builder. Easy to work with.

Was a great experience from start to finish and the entire team made sure I was happy throughout.

We love our home, but the process to get into it was frustrating. Putting aside supply chain issues that are out of anyone's control, we were jerked around by KB throughout the construction process and communication was inconsistent. The lender they push you to use had poor customer service. The house wasn't ready at closing, and we're still trying to get the last outstanding issue finished. It felt like they were trying to crank out more homes than they're able to do and we fell into the cracks. It doesn't matter how many times they apologize to me, I still will not recommend this builder.

Being our first home we appreciate the opportunity and the people that helped us through this process.

The finished is perfect and overall pretty good

This was my first experience buying a home and it was ruined. I never got the wow excitement experience because everywhere I looked there was something wrong. Careless things like holes in brand new wall and paint on things that should not have paint on them. The worse issue of all was the worker ate in the unfinished home and left behind a mess a 1 year old child would leave. Additionally, they tried to force me to close on an unfinished home. Twice I went to closing and the bright orange stain from food was still there. In my opinion they stall and take to long fixing things from careless mistakes. I have a hole in one of my bedrooms from a careless plumbing incident. It’s been two weeks and they still haven’t completed the job. When people buy a brand new home they want to move in and relax without interruption. At this point it feels like they or still fixing structural issue that should be addressed during the building period. I would never build another home with KB. ... More

Our first home experience was above what we could have expected. From the sales personnel, to our builder, and loan officer, each and everyone was always responsive, respectful, and always there to help us out with any questions or concerns throughout the process. The home came out beautifully and just as we had designed, by far we are 100% happy to have chosen KB Home.

We purchased our first new home. The experience went smoothly throughout the whole process. Our sales report Jodie has been amazing from the first day we came to see the model homes. She kept us updated on the progress of our new construction build. Our Customer Service Rep AJ has been great. No new home is perfect and there were a few very minor items found after the move in, but AJ was on top of things. All those minor issues were resolved in a timely manner. Sonia at the Design Studio provided us great guidance during the selection process as it can be stressful not knowing what to select and if your making the right choice. Kudos to the KB team! Jodie, Sonia, AJ and Ramon. ... More

The builders and construction workers did a good job considering the Covid 19 delays. They were response to text messages regarding issues with the house, paint, electrical, and general house building issues. The home loan team lacked attention to detail and sent privacy sensitive information to the wrong email address multiple times and never sought to ensure it was the correct person. The design center studio was a terrible experience as well. They made multiple mistakes and placed blame on the home owners in order to avoid discipline from their superiors and chain of command. Protect yourself and verify everything in a redundant way to ensure you investment is what you paid for. ... More

The KB team has been great to work with. The part that hasn’t been the best experience is the quality of craftsmanship that went into the building and finishing of the home but I guess that’s part of the difficulty of todays straining times of workers and who’s available to work. The KB team has been great at trying to make up for the issues that have occurred and that’s awesome!

I absolutely enjoyed working with my team at KB Home Bryan Crossing. Throughout my entire process, everyone made me feel comfortable and treated me as if I were the only customer they had. They, personally, kept me up to date each week regarding the building of my home. AJ, Jacqueline, Julio, Tom, and Jimmy were always there when I called. I'm glad that I entrusted KB Home with the biggest purchase of my life. I wish that everyone could have this experience!!!

The staff at park circle are superb. From Angelina to Jim the supervisor and when I had to escalate the quality issues Rudy the regional supervisor. Everyone has been wonderful. Unfortunately I’ve been in the house two months but only been able to live in the house full time less than three weeks due to several quality control issues. They are resolving and I would definitely recommend KB homes.

I love my house, every detail, everything

Very happy with process start to finish.

The lender was a little frustrating to work with. The military incentives unlike other builders, are tied only to using KB home loans. They also lost my files and wouldn’t needed to pull credit and get all new documents to restart my loan after providing in depth documentation months prior. It was for those reasons I used an outside lender that also had considerably better rates.

great value, great upgrade options, excellent quality

time consuming process ,it took longer than expected from start to move in.

Fantastic home! The craftsmanship is superb! My realtor, whom has seen all other home builders, is still impressed the quality here!

The builders and sales person were professional and friendly, and we got a good value for money gone. The client manager is very responsive and ensures concerns we’re addressed promptly.

Since I bought the house I still don’t have my garage key I called many times but nobody cares. I noticed some missing stuff nobody cares . I have a very bad experience with kb . The seller was the best one MR Severo

A great experience. We are happy customers.

Great experience! Love my new home. KB Home made the home buying experience smooth.

KB Home is one of the best builder and they are doing the great works from showing the model homes to after moved in, making sure everything is fine. Thanks all KB staffs for beautiful home.