KB Home Reviews

Smooth Process with KB end to end.

Even though the homes at Solano were priced at $1.5M-$1.7M, which are pretty nice single family homes even for Irvine, we felt like the KB homebuying experience was more in line with what one would expect from condos/townhomes well below the $1M mark. It was NOT a luxury homebuying experience. DESIGN CENTER The design options at the Design Center were way too limited for homes at this price point and not high quality or at the level of luxury that is warranted by homes at this price point. Also, the Design Center was understaffed on the Leonard's front and the process not too manual. This led to numerous mistakes that carried over into the installation of our upgraded materials. How about using a bar code system for our upgrade selections rather than manually entering them into the computer / relaying it to another person? CONSTRUCTION There were numerous mistakes made by both KB installers, as well as the sub-contractors (Leonard's, Excel Cabinets). The builder grade materials are not much better than what a buyer could get a Home Depot. There's no pride in the workmanship. Many walls aren't straight. The painting was rushed and there are marks in the walls. The edges of doors are not smooth. Items like the toilets and toilet paper holders were not installed in the optimal spot in the bathrooms. There are gaps in the wood floors and on the kitchen backsplash. Grout and caulking are applied sloppily. My kitchen island countertop was initially installed at a diagonal. It looks like the installers came back and straightened it out, BUT in so doing, they simply removed cabinet panels and re-installed them leaving nail marks very visible. COMMUNICATIONS I believe that the Solano team (Sales, Design Center, Superintendent) met every Monday, but for some reason, the communications were not always aligned on timelines. This led to us paying for an appraisal too early in the process and that was wasted money. We were kept apprised of all timelines moving, and appreciated the KB team's flexibility in terms of fixing items in time for us to close, but we went all the way down to the wire with our lender and closed on the last possible day once final inspections were done. ... More

Love our new home. It’s beautiful. Wish we could’ve had better landscaping considering how much we spend. No printer system in the back. I understand people chose not to have grass in the back, but apply a credit if they opt out. Thank you.

Sales person, Loan Officer & Appraisal Officer conducted a nice job during this purchase process

Everyone was helpful and informative. Good communication and updates. I really do love my home.

Good communication, quality, great price.

I got my keys to my house on October 22, 2021. My escrow was delayed for two months because KB could not finish building my home on time. I had to get two extensions from my lenders. Once I got my keys two months later, I started doing improvements to my house. I found out that there was a lot of things that was wronged with my new home. For example: 1) I got shocked from the electricity up in the attic because the light switch was not inside of the electricity box. 2) the tiles on my roof was broken and not correctly aligned with the house. 3) the fire sprinklers wasn't correctly secure, the fire sprinklers' caps was lose and falling off the ceiling. 4) My rain gutter keeps leaking from the joints. 5) Master bedroom shower wasn't caulk properly, lots of missing caulk. 6) cabinets trim was coming off because it was loose. 7) my ceiling drywall has cracked in it. 8) light fixtures on my garage wasn't level or center. 9) electricity outlet in one of my room doesn't work. 10) My master bedroom bathroom had a hairline crack. 11) my windows sill paint was coming off. That's some of the problems I'm having Kb builder. However; Brian (area construction manager) did come out to my house to discuss and address all my problems and concerns. Brian even goes as far as to offered me to paint and epoxy my garage floor. As of December 14, 2021 most of my problems has been fixed. ... More

Debbie Quinten is just amazing and so is Chad Hess. Both very responsive. The truly care that I am happy with the buying experience

Excellent service by Thomas, our sales agent. Very responsive and helpful.

Great support from sales team but poor and slow support from construction, engineering and customer service during and post close.

Great service and quality houses!

Everything on the building the building process was great just don’t go through their preferred lender kbhs home loans

All the staff was very helpful

The experience was scary but we had a great team that helped us.

I would definitely recommend and purchase my next home with KB Homes it was been a good experience do to the team

Very poor workmanship noticed across different areas of home. Home looks new, but feeling is old becuase of numerous issued noticed after we moved in. It has been over 2 months since we closed Escrow, but warrany folks have been unable to resolve all issues. Issues that have been resolved were not done on a timely manner either. I truely feel that there was a lack of supervising from KB Home during the time home was buiilt resulted, due to which all the messy situations wr are going through now.

The experience was great. Thanks

That KB is a good builder and has very good reviews.

Easy process, sales associate and superintendent very helpful

Tyler from the design studio was amazing! There were a few major things that really affected my rating. The first is when we toured the models with the sales rep we were lied to about included features. The second was they installed the wrong cabinets initially. We had to bring it to their attention because no one realized the mistake. The final thing was after doing the final walk through and marking the items that needed to be fixed we were promised they would be fixed by closing. Only half the items were corrected. We then had to wait over a month to get some of the items fixed. That being said, I have heard horror stories from other builders. ... More

Great experience from 1 day to the closing date.

It was a good experience. Everyone was very nice and helpful

D’Ann, Nik, Jason were amazing to work with

Good for my family

Overall I am very happy with my new home. I had several issues prior to my closing date and with it being a tight time frame between closing and having to move out of my previous living situation I had to let some stuff go that was never fixed, being told it would get done in 1-6 weeks. I have been at my property for almost 2 months now with none of that stuff getting remedied, but once that gets done I will be a lot happier.