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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11748 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11748 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Lots of over promising and under delivering.

  • Zane E.
  • Verified HomeBuyer
  • January 18, 2022
  • Groveland, FL

Lots of over promising and under delivering.

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 2

Great experience with KB

  • Anupam P.
  • Verified HomeBuyer
  • January 16, 2022
  • Riverside, CA

Overall great experience buying home with KB.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

If there is a problem, they are good about fixing it.

  • Gary M.
  • Verified HomeBuyer
  • January 16, 2022
  • Fresno, CA

Nothing is ever perfect but KB is good about making sure the home owner is happy.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The super attendant Robert and his boss was great at communicating

  • Marisol S.
  • Verified HomeBuyer
  • January 15, 2022
  • San Jacinto, CA

The super attendant Robert and his boss was great at communicating with us on the homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Awesome staff

  • Danny T.
  • Verified HomeBuyer
  • January 15, 2022
  • Menifee, CA

Superintendent Ramon and his assistant AJ are awesome any issues they are all over it these guys deserve a raise They kept me updated weekly with photos of the progress.being made. and return my phone calls very quickly. These guys are hard workers

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - KB Home staff are excellent people.

  • Bubacarr F.
  • Verified HomeBuyer
  • January 14, 2022
  • Valrico, FL

KB Home staff are excellent people. The responds to all my questions, quick, and accurate.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The salesgirl, Cathy is great.

  • Anonymous
  • Verified HomeBuyer
  • January 14, 2022
  • Irvine, CA

The salesgirl, Cathy is great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - I am still finding some things that need repairs.

  • Dave P.
  • Verified HomeBuyer
  • January 13, 2022
  • Rohnert Park, CA

I am still finding some things that need repairs. Which are already adding to the increasingly long list of repairs that are still not have been fixed.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

KB is so Great

  • Hannah S.
  • Verified HomeBuyer
  • January 13, 2022
  • Houston, TX

Everyone goes above and beyond at KB. I have nothing but great things to say about all the staff I had the pleasure of meeting. Thank you for creating a seamless home building experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

It was very good

  • Hector C.
  • Verified HomeBuyer
  • January 13, 2022
  • Mascotte, FL

Very response good team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Kb did a nice job on the house but three weeks later I still

  • James G.
  • Verified HomeBuyer
  • January 13, 2022
  • San Marcos, CA

Kb did a nice job on the house but three weeks later I still cannot get a few minor items repaired

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

KB Home - Everything is good.

  • Yaw J.
  • Verified HomeBuyer
  • January 13, 2022
  • Fort Worth, TX

Everything is good. Good service.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Process was easy and stress free

  • Bertha L.
  • Verified HomeBuyer
  • January 13, 2022
  • Madera, CA

Process was easy and stress free

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good quality of materials and affordable prices.

  • Daniel O.
  • Verified HomeBuyer
  • January 13, 2022
  • Prosper, TX

Good quality of materials and affordable prices.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 4

KB Home - Great house other than attention to detail, and having to run

  • Trent D.
  • Verified HomeBuyer
  • January 13, 2022
  • Hughson, CA

Apparently I can't post a true review

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - Everyone was really good at what they did!

  • Eric M.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

Everyone was really good at what they did!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB reps were helpful and understanding during difficult pandemic times

  • Karlo C.
  • Verified HomeBuyer
  • January 12, 2022
  • Fort Worth, TX

In other non-pandemic times, I’m sure the home buying process with KB would have been more pleasant so it’s hard to give a review when most of the problems/ delays occurring were out of KB’s hands. I can say that we were always heard and reassured that everything would turn out great once we got past all the hurdles, and there were many. And yes, everything was great in the end.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Build quality needs to be improved.

  • Po-Sheng C.
  • Verified HomeBuyer
  • January 12, 2022
  • Irvine, CA

Build quality needs to be improved.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I will never buy another KB home!

  • Maureen E.
  • Verified HomeBuyer
  • January 12, 2022
  • Porter, TX

This has been the worst experience! As a first time home buyer, I would have never expected to have gone through such poor construction and customer service as I’ve experienced. I definitely don’t feel I’ve received the value of a $300,000 home. We’ve had nothing but one complication after another and it all started within the first 24 hours of moving in when we had a small flood in our laundry room because a pipe was disconnected. Then after that they discovered another one disconnected in the main sewer drain. In total my yard was dug up three times in three weeks to fix problems that ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good

  • Allan C.
  • Verified HomeBuyer
  • January 12, 2022
  • Davenport, FL

Veery nice thanks great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience with Kb home and the team

  • Anonymous
  • Verified HomeBuyer
  • January 12, 2022
  • Boerne, TX

Great experience with Kb home and the team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

the workmanship

  • Leonidas B.
  • Verified HomeBuyer
  • January 12, 2022
  • Menifee, CA

they can be trusted in their response time

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Ty D. Alway check make sure all my home look great!!!

  • Warren G.
  • Verified HomeBuyer
  • January 12, 2022
  • Saint Augustine, FL

Ty D, help me about technology ac connect on iPhone. And all fixed make sure check all good. Love this home really nice to live around near treaty park for my kids! Thank you very much!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The reaction time to address an concerns.

  • Armando P.
  • Verified HomeBuyer
  • January 12, 2022
  • Menifee, CA

Overall I think its been a good experience so far, I appreciate the quick response time for questions or concerns. Always very professional.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Very Transparent

  • Joshua B.
  • Verified HomeBuyer
  • January 12, 2022
  • Leander, TX

We signed for the house and then there was a material shortage. KB was transparent the entire time and made it easy for us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5