KB Home Reviews
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What Homeowners Have to Say About KB Home.
KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11558 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Lack of follow-through, but a good home
- Aaron M.
- Verified HomeBuyer
- December 07, 2021
- North Las Vegas, NV
Overall I am very happy with my new home. I had several issues prior to my closing date and with it being a tight time frame between closing and having to move out of my previous living situation I had to let some stuff go that was never fixed, being told it would get done in 1-6 weeks. I have been at my property for almost 2 months now with none of that stuff getting remedied, but once that gets done I will be a lot happier.
KB Home responded:
Hi Aaron, I'm sorry to hear that you have some items in your new home that need attention. I'd like to help. Please email our Customer Relations team at CustomerRelations@kbhome.com so we can put you in touch with a member of our management team to look into this for you. We'll make sure you are contacted. Best wishes, Sheila.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 3
Customer Service
- Debra H.
- Verified HomeBuyer
- December 07, 2021
- Leander, TX
Great Customer Service from start to finish!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales & Construction Staff were Excellent
- David K.
- Verified HomeBuyer
- December 07, 2021
- Magnolia, TX
Sales and construction staff were friendly courteous and very knowledgeable. We were especially pleased with the final walk-through and resolution of any minor issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
From the very start of the process to purchase this beautiful home KB Homes staff has been right there for us, resulting in a great experience. We love the finale product, our beautiful home.
- Donald D.
- Verified HomeBuyer
- December 07, 2021
- Hollister, CA
All of the people involved with the purchase, from the sales to the final inspection and walk through, have been there for us. After we moved into our beautiful home, the KB staff has been very responsive to any questions or problems.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Now that we are in the house we can see stuff that is not done
- Andrew B.
- Verified HomeBuyer
- December 07, 2021
- Bradenton, FL
Now that we are in the house we can see stuff that is not done right. We are going thru the warranty to fix our house
KB Home responded:
Hi Andrew, thank you for your feedback. I'm sorry for any frustration. I trust that our local customer service team will get those items taken care of for you, but I will share your comments with our KB Home Tampa customer service management, as well. Please feel free to reach out to our Customer Relations team at CustomerRelations@kbhome.com, if you have any questions or if we can assist you with anything. Have a great day - Sheila.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
KB Home - Very satisfied and good quality homes
- Navaneethan B.
- Verified HomeBuyer
- December 07, 2021
- San Antonio, TX
Very satisfied and good quality homes
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - On your final walk through make sure everything is working &
- Abhishek C.
- Verified HomeBuyer
- December 07, 2021
- Fresno, CA
On your final walk through make sure everything is working & upgraded that you pay for But Kb homes Construction manager not take care of my driveway its not contructed well to hight to park car i am really not satisfied with my driveway
KB Home responded:
Hi, Abhishek, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – James
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - It was a wonderful experience working with KB Home.
- Faisal M.
- Verified HomeBuyer
- December 06, 2021
- Rosenberg, TX
It was a wonderful experience working with KB Home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
They are always available whenever you need help.
- Marita D.
- Verified HomeBuyer
- December 03, 2021
- Fresno, CA
Yes, I already told a friend whose looking for a place that the Builders are good. That this is the second I got from them and I’m very satisfied the way they built their houses.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Amazing smooth process , always answered questions right away
- Catia H.
- Verified HomeBuyer
- December 02, 2021
- Las Vegas, NV
Amazing smooth process , always answered questions right away and very quick to fix any issues.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Jodi , Ramon and Steve
- Tracy W.
- Verified HomeBuyer
- December 02, 2021
- Menifee, CA
I would like to say first and foremost Jodie was absolutely the best and I wouldn’t have wanted to work with anyone else. Ramon made sure to get our home done and was very helpful through the whole process. Steve thank for always there to support. Tammy for putting up with me and understanding and I hope I’m made you laugh a lot lol . It’s April Washington actually writing this
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
the work and the team
- Leidy J.
- Verified HomeBuyer
- December 02, 2021
- Jacksonville, FL
Working with KB Homes team was amazing
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highly Recommended
- James B.
- Verified HomeBuyer
- December 02, 2021
- Las Vegas, NV
Buying a new home can be a scary thing. KB really goes out of their way to simplify and take the fear out of the purchasing process. The level of open communication between you the customer and the KB staff starting from Sales People through the entire home purchasing process down to the Superintendent of Construction during the entire construction. They sent weekly photos and updates during the build, so I wasn’t guessing what was being done. Now that I am moved in and have had a couple minor issues, the Customer Support Service for any warranty related fixes has been incredibly responsive ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our overall experience from start to finish was perfect.
- Mario G.
- Verified HomeBuyer
- December 02, 2021
- North Las Vegas, NV
Our overall experience from start to finish was perfect. Everyone we dealt with was A+ thankyou
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good workmanship with quality products.
- Robert W.
- Verified HomeBuyer
- December 01, 2021
- Groveland, FL
Good workmanship with quality products. A good sound home
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Paz’s Cozy New Home
- Jeannette C.
- Verified HomeBuyer
- December 01, 2021
- Las Vegas, NV
From start to finish, our experience has been amazing. Sherry and Annette have always been responsive to all of our questions and concerns, keeping us updated through every phase of the build. After moving we had a few issues that both assisted in getting a quick response. Josh also stepped in when it became urgent and I was in tears as I could not work (electrical and cable issue) as I work from home and lost a day and half of work. It was less time then the original quote of a weeks response time for repairs. Overall, I would recommend KB Homes and absolutely loved working with Sherry ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Everyone is very kind thanks so much
- Teodora V.
- Verified HomeBuyer
- December 01, 2021
- Patterson, CA
Everyone is very kind thanks so much
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Service
- Edgar Z.
- Verified HomeBuyer
- December 01, 2021
- Hollister, CA
The service team, mainly Renee, was the best at helping us through this process.
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Commitment
- Velina H.
- Verified HomeBuyer
- December 01, 2021
- Oakley, CA
KB stands by their word. They are committed from start to finish to complete a job well done. They checked in with us continuously through out the whole process and answered any questions we had. They are a true leader.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Robert and Sergio are awesome guys and will take care of you
- Anonymous
- Verified HomeBuyer
- December 01, 2021
- Menifee, CA
Robert and Sergio are awesome guys and will take care of you during the building process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The new home is comfy, clean and spacious.
- Chi L.
- Verified HomeBuyer
- November 30, 2021
- Fontana, CA
The new home is comfy, clean and spacious. Our KB home sales associate Sarah is friendly and accessible. Construction team leaders Roger and Joseph are helpful, kind and responsive. We were kept well informed during the whole process. Thank KB Home for giving us our first home in the US.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great people who all went above and beyond in helping me throughout
- Michael P.
- Verified HomeBuyer
- November 30, 2021
- Menifee, CA
Great people who all went above and beyond in helping me throughout the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The superintendents on this project really take care of you!!!!
- Anonymous
- Verified HomeBuyer
- November 30, 2021
- Menifee, CA
Both supers make sure you feel that your house is being built to the best of there standards!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
the house has a nice distribution and is very spacious
- Mario P.
- Verified HomeBuyer
- November 30, 2021
- Las Vegas, NV
The house at first looks good but when you pay attention to the details, you find the errors. they need to pay more attention to the final details
KB Home responded:
Hi, Mario, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Nick
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
KB Home - Great company with great customer service.
- Daniel H.
- Verified HomeBuyer
- November 30, 2021
- Las Vegas, NV
Great company with great customer service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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