KB Home Reviews

We purchased our first new home. The experience went smoothly throughout the whole process. Our sales report Jodie has been amazing from the first day we came to see the model homes. She kept us updated on the progress of our new construction build. Our Customer Service Rep AJ has been great. No new home is perfect and there were a few very minor items found after the move in, but AJ was on top of things. All those minor issues were resolved in a timely manner. Sonia at the Design Studio provided us great guidance during the selection process as it can be stressful not knowing what to select and if your making the right choice. Kudos to the KB team! Jodie, Sonia, AJ and Ramon. ... More

The builders and construction workers did a good job considering the Covid 19 delays. They were response to text messages regarding issues with the house, paint, electrical, and general house building issues. The home loan team lacked attention to detail and sent privacy sensitive information to the wrong email address multiple times and never sought to ensure it was the correct person. The design center studio was a terrible experience as well. They made multiple mistakes and placed blame on the home owners in order to avoid discipline from their superiors and chain of command. Protect yourself and verify everything in a redundant way to ensure you investment is what you paid for. ... More

The KB team has been great to work with. The part that hasn’t been the best experience is the quality of craftsmanship that went into the building and finishing of the home but I guess that’s part of the difficulty of todays straining times of workers and who’s available to work. The KB team has been great at trying to make up for the issues that have occurred and that’s awesome!

I absolutely enjoyed working with my team at KB Home Bryan Crossing. Throughout my entire process, everyone made me feel comfortable and treated me as if I were the only customer they had. They, personally, kept me up to date each week regarding the building of my home. AJ, Jacqueline, Julio, Tom, and Jimmy were always there when I called. I'm glad that I entrusted KB Home with the biggest purchase of my life. I wish that everyone could have this experience!!!

The staff at park circle are superb. From Angelina to Jim the supervisor and when I had to escalate the quality issues Rudy the regional supervisor. Everyone has been wonderful. Unfortunately I’ve been in the house two months but only been able to live in the house full time less than three weeks due to several quality control issues. They are resolving and I would definitely recommend KB homes.

I love my house, every detail, everything

Very happy with process start to finish.

The lender was a little frustrating to work with. The military incentives unlike other builders, are tied only to using KB home loans. They also lost my files and wouldn’t needed to pull credit and get all new documents to restart my loan after providing in depth documentation months prior. It was for those reasons I used an outside lender that also had considerably better rates.

great value, great upgrade options, excellent quality

time consuming process ,it took longer than expected from start to move in.

Fantastic home! The craftsmanship is superb! My realtor, whom has seen all other home builders, is still impressed the quality here!

The builders and sales person were professional and friendly, and we got a good value for money gone. The client manager is very responsive and ensures concerns we’re addressed promptly.

Since I bought the house I still don’t have my garage key I called many times but nobody cares. I noticed some missing stuff nobody cares . I have a very bad experience with kb . The seller was the best one MR Severo

A great experience. We are happy customers.

Great experience! Love my new home. KB Home made the home buying experience smooth.

KB Home is one of the best builder and they are doing the great works from showing the model homes to after moved in, making sure everything is fine. Thanks all KB staffs for beautiful home.

Just a very pleasant experience. KB homes have been professional and courteous, and patient as well in allowing the buyer to finalise the loan

Communication with sales rep was difficult. Due to shortage and winter storm pushed back move in dates. Great Experience with everyone else, on the KB team. We love our home

KB employees and willingness to address any issues and resolve it.

KB Home is a good builder. Easy to work with and stands behind their product. I am a repeat home buyer and was always satisfied with their service.

Had a good experience with KB from the start of my purchase and throughout the build. very informative and responsive on minor issues.

The staff are very nice

Friendly, knowledgeable bunch of people. Seamless process. Very happy and satisfied with the service and follow-ups.

The customer service was exceptional, from day 1 (touring models) to the final walkthrough, the communication and service has been amazing. I have never had guess at the progress of my construction, the super intendent always kept me informed. The same goes with the financial aspect as well, I was always informed of my status and expectations needed to progress. After taking possession of my new home (6 weeks later), I unfortunately had a problem with the outside lighting (no fault of KB) the timer reset itself. I couldn't figure out what was wrong, by a run of luck I ran into Ramone who asked how things were going. After I mentioned the problem, he stopped everything he was doing and came by my place to fix the problem. This type of service is what stands out, at that point KB really didn't have an obligation to help but they were more than happy to. I am more than happy with my purchase, and I am completely satisfied with the craftmanship of the house. ... More

While there have been several items that were not up to either our standards or KB Home’s standards, they have committed to take care of everything. Some things have already been taken care of some will be taken care of soon. All of the people I have worked with at LB have been amazing. This is our second KB Home purchase and we won’t hesitate to purchase another in the future.