KB Home Reviews

Landscaping could of been better. Backyard slope is bothering. Attention to detail also concerning.

KB Homes keep well connected with its clients. Their sales team kept me updated about the progress almost every week. Their Design team is very knowledgeable, helpful. They built the house weeks prior to the expected timeframe. One thing I like to suggest-- improve interior painting workmanship. Too thin coated paint makes it very flimsy and leave mark on the wall in case hit by even any soft bag. Few on-line video about how to complete warranty documentations, whom to contact (there are many parties involved--manufacturer, installer, KB reps) will help the home owners and reduce the number of phone calls to KB home CS. ... More

Both sales and construction teams exceeded expectations! Happy with the build quality and the overall buying experience.

When we got the home we love it. We were so anxious to move in that we agreed to let some things to get done after. It’s been over a month, almost two and we keep asking when things will get completed. We see that almost all the houses in the neighborhood have been sold and we are afraid that it will never get completed. I have spoken with the persons in charge and they keep telling me, tomorrow or this week but it’s not getting done. I want to elevate my concerns, not complains to higher up, but not sure if I should keep waiting a bit more, I’ll give them till the first few days of October to see if things get done, if not, I will have to do it. Other than that the house is great and we love it. ... More

Kimara was great agent to have she was with me until I close the escrow. She even check on me after the closing escrow.

All KB we worked with were great.

My experience with KB has been almost perfect. I absolutely love my home! That being said, as the days and weeks go by something pops up that needs correction. I’ll make 1 call or send 1 email to my CM or Sales manger and I’ll usually hear back from the trade by tbe end of the day. Home building is never a perfect process and I 100% get that! It’s nice to know I have a team like Carmelo & Robert behind me. I have 100% confidence that any and all minor issues will be corrected! I can’t say enough amazing things about Carmelo, Robert & the team behind them

We are so happy to have our dream home with KB home..We went through the process smoothly and got assistance as we needed. We just love our house more and more.

My home buying experience was great and seamless. I didn’t have any issues during the process, which was great. Everyone was incredibly helpful during the process and I greatly appreciate everyone’s assistance along the way. Sandra (mortgage originator), John (home sales agent), and Isabel (loan underwriter) are awesome employees and pivotal people during my home buying experience. This is my first time purchasing a home, new construction and I’m glad I purchased with KB Home.. My only complaint at this time has been the lack of understanding and empathy by the Warranty person in my area. I officially moved into my home about 3 weeks ago. Primarily, I work from home so, I need internet. I contacted Comcast to install cable and internet prior to moving in. A Comcast Technician came by and said the conduit is jammed and a cable line needs to be dropped. I thought the work was completed after a ticket was submitted; however, another technician came out and said the same thing. At this point, I’ve had 0 service for 2 weeks and I’m completing work duties using the mobile hotspot feature on my work phone. Of course, that’s extremely frustrating and upsetting. Anyways, I had been calling Comcast several times, inquiring about the status. Subsequently, I reached out to the Warranty guy and asked him about the issue and wondered who is responsible for what’s transpiring here? Because I don’t have service. He said Comcast and the conduit isn’t jammed. He can’t send any of his guys there because other homeowners had the same issue in my neighborhood but whenever he sent his guys, they never identified an issue. He told me the technicians need different tools. So, I asked him I’m supposed to continue going back and forth with Comcast just to get some service and resolve this issue I’m having? He said yes, it’s not their problem and he’s sorry. At that point, I was furious and told him directly that this is ridiculous, no one cares, and thanks! No response from him. Where was the empathy or compassion? Imagine still having no service for 3-4 weeks now and you’re a federal government employee, working on your employer’s work phone mobile hot spot. Who wouldn’t be upset? And to even assume without verifying is absurd. Basing prior experiences to what I’m experiencing is very foolish. Although Comcast is set to install next week, the Warranty guy has left a bad taste in my mouth. Yes, I submitted my initial review with phenomenal ratings but I’m extremely disappointed in the lack of care and compassion from the warranty person. ... More

The selling agent and the construction supervisor were great. That being said, they are no longer at Birchwood Grove. Turnover is not a good thing to have when dealing with a new home.

there is nothing i wish to add now

I recently moved into my new home built by KB Homes, and I could not be happier with the quality and craftsmanship. The attention to detail and beautiful design exceeded my expectations. From the layout to the finishes, every aspect of the house is thoughtfully executed, creating a comfortable and stylish living space. The entire process, from construction to move-in, was smooth and professional. I highly recommend KB Homes to anyone looking for a well-built and beautiful home.

Stephen our agent was always attentive to our needs and answered any questions we had. The one thing that still has not been resolved is that our electric meter reads "Error 4". Which possibly may be a battery back up issue. We don't know how to get Cailf. Edison Co. to look at it. There is nothing on their website that we can request help for this issue.This is very frustrating. Even Scott doesn't know what to do. Can someone please resolve this for us. Thank you.

The overall process was fairly painless and the staff was very responsive to my questions and needs.

As a overall experience, things went decent. But there are places where KB Homes must listen to customers voice and their concerns than going with the process which is not helping customers, For my house, the price was reduced by 10k on the KB website and the major house selling portals like Zillow/refin etc. immediate next day after I signed the house. We all know the price reductions are as per market/industry situations. When asked, I was told that the price reduction is a mistake.

The people are professional and respectful.

It was Great Buying a house from KB homes

They responded to all questions in a timely manner and worked very hard to make sure that our needs were met. This team was awesome, and I am grateful that I was able to buy a KB Home.

It’s my dream in reality we still in shock we feels like a kids with a new toy we are very happy

Excellent experience. Caring and respectful customer service. Great financial options.

Great experience. Builders are excellent and detail oriented receptionist is very helpful.

Space does not know how to utilize

The process for the house I chose was good. Do not like the grass it was full with weeds

We are going to our second month and everything was fine (i suppose). There were few minor problems but manageable. Until this week my son discovered water spurting out from the flooring of his bathroom every step he made. We called the engineer. The plumber came, sawn a good portion of the wall to expose the pipes, and discovered a nail panctured a pipe, making water drip down to the flooring. So it has been dripping since the house was completed. So the whole bathroom flooring are taken out, drain the water out and fan the floor under for 3 days. A day prior the back glass window cracked. A styrofoam by the front door pane is also chipping off. And God knows what else we gonna discover as days go by. Thankfully, Engineer Jody responded and personally visited our place right away and sent people to start fixing the problem. ... More

Overall definitely deserves 5 stars. Very good quality, trust worthy, and the team responds to issues promptly. Highly recommend!!