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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11020 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11020 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Overall Great Experience

  • Sharon H.
  • Verified HomeBuyer
  • June 18, 2024
  • Hockley, TX

My sales person and construction manager in Bauer Meadows were the absolutely best.

KB Home responded:
Thank you so much for taking the time to share your positive experience with our team, Sharon!

Total Score 5


Quality 5

Trustworthiness 5

Value 1

Responsiveness 5

Over all good

  • Amulya S.
  • Verified HomeBuyer
  • June 14, 2024
  • Puyallup, WA

Customer service is very good.

KB Home responded:
Thanks so much for sharing your KB Home experience with our team, Amulya!

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Quality

  • David F.
  • Verified HomeBuyer
  • June 12, 2024
  • Las Vegas, NV

The home buying experience from the salesperson, the construction lead, to the bank applications was excellent. Quality of the lumber is a one out of 10. Now that the house is complete with sheet rock and painted, flooring laid and now settling. The cracks are showing up here and there..The placement of all the plants and trees is crap. For the amount that you pay for a house nowadays you could at least get choice and placement of all garden items. But you don't that would prevent me from buying from this organization ever again. Too many faults after the fact.

Total Score 5


Quality 1

Trustworthiness 5

Value 5

Responsiveness 5

Excellent and satisfied experience of home buying

  • Saumyadeep H.
  • Verified HomeBuyer
  • June 12, 2024
  • Cypress, TX

Attention to detail and excellent customer service, sales consultant very helpful and always available, construction foreman also very helpful and attentive to requests and respond timely. Overall good experience in shopping with KB homes. Looking forward to the follow up inspections over a period of time.

KB Home responded:
We're thrilled to hear that you're happy with your experience working with the team here at KB Home!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Better building experience

  • Murali M.
  • Verified HomeBuyer
  • June 12, 2024
  • Gilbert, AZ

After looking around for more than a year we came across KB Homes building site in Gilbert. We were pleasantly surprised the models were reasonably priced compared to the other buiilders. From the contract to completion our sales contact Kurt kept us updated periodically with pictures of the progress and always responded timely. The project managers (Jeff and Dan) who managed the 2 phases of the build out were not only knowledgeable but genuinely cared about customer satisfaction. Overall our experience building with KB Homes was good and would highly recommend them.

KB Home responded:
We're so glad to hear that you had a positive experience working with the entire team here at KB Home, Murali!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Overall everything is good.

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2024
  • Manor, TX

Overall everything is pretty good.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

My Personal KB Experience

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2024
  • San Antonio, TX

The KB Home buying experience was great. From beginning to start. There were a couple of issues in the building stage but the construction team were able to address my concerns and fixed any issues i had in a timely manner.

KB Home responded:
We're glad to hear that you had a great experience working with our team!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Distance is no hindrance for KB home staff esp Michael

  • Anonymous
  • Verified HomeBuyer
  • June 08, 2024
  • Ontario, CA

KB never ceases to accomodate any inquiries and are very responsive to the clients needs. Look for Michael who will take you to a pleasing experience in buying a new home

KB Home responded:
Thanks so much for taking the time to share these kind words with Michael and the rest of the KB Home team!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Everyone, sales, customer service, construction manager were great.

  • Marilyn F.
  • Verified HomeBuyer
  • June 06, 2024
  • Vail, AZ

House completed on date promised. Quick response.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Good

  • Daniel V.
  • Verified HomeBuyer
  • June 06, 2024
  • Homeland, CA

Great overall experience with everything

KB Home responded:
Thank you so much for taking the time to share your overall great experience with KB Home, Daniel!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Shannon was amazing!

  • Marina A.
  • Verified HomeBuyer
  • May 30, 2024
  • Lemon Grove, CA

Shannon went above and beyond to make sure everything worked out smoothly. She was very customer centric and appreciated working with her. I can’t thank her enough.

KB Home responded:
We're glad to hear that Shannon and the rest of our team were able to provide such a happy experience for you, Marina!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

None

  • Inthasone Sone S.
  • Verified HomeBuyer
  • May 30, 2024
  • Jacksonville, FL

Nothing to add at this time

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Serhii

  • Anonymous
  • Verified HomeBuyer
  • May 29, 2024
  • Auburn, WA

Overall the experience was good. Great response from the team with any issues.

KB Home responded:
Thanks for taking the time to share your good KB Home experience with our entire team!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Amazing

  • Amer J.
  • Verified HomeBuyer
  • May 26, 2024
  • Chino, CA

Educated us about details of products. Nancy was beyond professional and knowledgeable . Very pleasent experience

KB Home responded:
We're thrilled to hear that Nancy and the rest of the team here at KB Home was able to provide such a pleasant experience for you, Amer!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Jody was very attentive and great to work with

  • Robert G.
  • Verified HomeBuyer
  • May 24, 2024
  • Saint Augustine, FL

Our reps at KB were all great to work with. They communicated regularly and were all very responsive.

KB Home responded:
We're glad to hear that Jody and the rest of our team were great to work with, Robert!

Total Score 5


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Good Experience

  • Matthew William J.
  • Verified HomeBuyer
  • May 24, 2024
  • Casa Grande, AZ

The experience from day 1 has been outstanding and exceeded expectations. Now we just need help in getting a broken kitchen cabinet repaired. The screw in the foor hinge fell out. Can we get some help. We have been waiting well over a week. Candy is aware. Matthew

KB Home responded:
Thanks so much for sharing your outstanding KB Home experience with our team, Matthew!

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

great experience

  • Liliang Yene L.
  • Verified HomeBuyer
  • May 22, 2024
  • Magnolia, TX

Great experience, good service and nice builder

KB Home responded:
We're glad to hear that you had a great experience working with the team here at KB Home, Liliang!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Response to fix something.

  • Derick A.
  • Verified HomeBuyer
  • May 17, 2024
  • Spring Valley, CA

Costumer service is on point !!!

KB Home responded:
We're glad to hear that you had a positive experience working with the team here at KB Home, Derick!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good

  • Xiaogang C.
  • Verified HomeBuyer
  • May 17, 2024
  • Oceanside, CA

Good job very nice

KB Home responded:
Thanks so much for taking the time to share your positive experience with us!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great communications

  • Zoe U.
  • Verified HomeBuyer
  • May 17, 2024
  • Palm Bay, FL

KB employees are 10+ in communication, promptly and courteous always.

KB Home responded:
Thank you so much for taking the time to share these kind words with the entire team here at KB Home, Zoe!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Very simple.i had no problem great team.jeannet colin was excellent.

  • Sheena S.
  • Verified HomeBuyer
  • May 15, 2024
  • Las Vegas, NV

It was great everyone was excellent.jeannet colin was very helpful.

KB Home responded:
Thank you so much for taking the time to share these kind words with the entire team here at KB Home, Sheena!

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Rabia

  • Rabia T.
  • Verified HomeBuyer
  • May 09, 2024
  • Aubrey, TX

Excellent builder, Good price

KB Home responded:
We appreciate you sharing your positive KB Home experience with us, Rabia!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Aron was AWESOME!

  • Heron Jr. G.
  • Verified HomeBuyer
  • May 09, 2024
  • Las Vegas, NV

Our builder Aron was very informative. Aron kept us informed of the building process. At of all the staff we interacted with the KB Family, Aron was the most responsive. We communicated so much that he almost felt like family. He will be missed.

KB Home responded:
We appreciate you sharing your positive experience with Aron and the rest of our team, Heron!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great experience

  • Brenda A.
  • Verified HomeBuyer
  • May 08, 2024
  • San Antonio, TX

We are very grateful to KB homes for making the home buying process smooth and for delivering on all of their promises!

KB Home responded:
Thanks so much for taking the time to share these kind words with the team here at KB Home, Brenda!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

What??

  • Angelina T.
  • Verified HomeBuyer
  • May 08, 2024
  • Alvin, TX

Needed better design on backsplash. Should have at least one safety handle in master tub since no stepin shower. One closet seems to have no purpose, no shelves, no rod??? Normal 84" drapes/ curtains don't fit?? Otherwise, very nice.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5