KB Home Reviews

Work with builders and managers together, ask questions, builders try to 100% satisfy the wishes of the client so that you are happy in your new home. Think carefully about design studio decisions to make your home as comfortable as possible.

We had high hopes in the very beginning, but after KB got our non refundable $5000 things changed. We were treated rudely and couldn’t get straight answers for anything. After moving in we’ve had one problem after another. It doesn’t seem like anything can go smoothly. We’ve had someone out about our flooring 4 times and are still having major issues. KB told us in the buying process that they stand behind their build and products, but we’re feeling very letdown. We’ve had many issues with many !! Things some have been resolved and some haven’t.

excellent experience !! The best!!!! recommended!!

Because of labor and material shortages, the build deadline was extended; however, once the labor/materials were available there seemed to be a hastiness in getting the home built within KB's timeframe. After the move-in date, several issues were found within the home that had to be addressed. This created inconveniences for the homeowner (me). Although the road to purchase was smooth and the customer support was exemplary it was after the move-in where things are still getting done. Our community still has "substitute" garage doors whereas the new homes under construction already have the garage doors that are part of the home purchase. Perhaps KB should make sure everything in the home build is how it should be and making meeting their build deadline should not be the priority. ... More

This is the first home I brought from kb, it will be the last one as well. The materials kb used were cheap and work was rough. The new house came out with a lot of problems. Feeing like builder was not professional at all and not knowing how to build a house. There were not a lot of options to choose from design studio. We were so glad that we didn’t choose refrigerator and dry and washer from kb. We were pretty disappointed at kb home.

It was not a great experience for the first time

The best experience ever

Constructions are precisionally done. Internal and external are professionally done. Need to pay attention to the precise fits of the covers to the utility box and air filter grill frames (not twist fits). I will give KB 9.9 out of 10.

The experience was okay. Still have some questions about the garage concrete that I have not gotten paperwork for. Also would have like to see more quality checks before closing and better communication within your team.

Too many delays, lack of communication, and unfulfilled responsibilities.

Everyone was great super sweet and knowledgeable

Sales was rude, unresponsive and apathetic. The construction crew was not much better. There were several items that were not broken or not properly installed that they tried to hide as if I would not notice. The only positive was the finance team.

KB Homes knows what customer care means and acts upon that meaning from day one with sales, thorough the entire build process until the final closing day and even stays committed to their clients months and years after closing. Applying this approach to their already awesome line up of homes available to build and amazing options to add to them makes this an out of this world home buying experience. You will walk from the KB options studio into your actual new home feeling empowered and educated but most importantly feeling 100% IMPORTANT!

Great house and great communication during and after the completion of the home.

Updates and follow through.

Overall a great experience and the most bang for the buck.

Great new home! Service is top of the line

KB homes takes excellent care of their buyers. From the time building of our home started until we moved in we were taking care of professionally. We love our new home and would recommend KB to other potential buyers

Overall it was a good experience ce!

Wonderful Experience and Great Builders! Enjoyed the experience.

I would stay clear from KB Home in Madera County CA because it doesn’t make sense to buy a new home that have so many damaged and missing items. I bought the top model and paid a lot for a lot of upgrades items, but a lot of it are damaged and are still missing. It’s a very aggravating new home buying experience. In light of this, maybe KB Home is different in different counties/states, but it’s very bad in Madera County CA thats for sure.

Everything went well with the purchase of the home. Javier helped out a lot and was always attentive with any issues that occurred.

The home buying experience was wonderful. Nice interactions with everyone involved, great value for the price paid, I liked the options offered. I like the warranty provided and the follow through from the builder to make sure I was happy with my purchase. The HOA is easy to deal with, the neighborhood is well maintained. Overall, I am pleased.

KB Home has a great reputation name but at the Mockingbird home the sales staff, and Office staff, we had a horrible experience. I would never buy another home from KB.

Despite the supply chain issues, the house is very nice and worth waiting for.