KB Home Reviews

Sales was great but when it came down to the building, that was a different story. The move in date got pushed around a lot. The communication was poor. There are still issues in the house that no one wants to address. I’m constantly emailing or calling. The customer service sucks!

Fantastic company to build a home with

The thing that was most impressive to me and my wife is the courtesy, professionalism, and attention to detail. When you hear people say welcome to the KB family it hey really make you feel that way.

The sales and design team were great, we designed a home we were looking forward to. We got word of our closing date and would have the new home orientation the day before and the home was not finished with many issues. We were asked to come back the next day before our closing and we were promised the house would be finished with a final clean completed. The next day we arrived to much the same home. The house was missing pantry shelves, the countertop had screw holes in it and wasn’t secure to the cabinets, the flooring transitions were not secured, outlets we asked to be moved more than a month prior we’re still not moved, garage door opener was not installed, the house had not been fully cleaned and a full host of other issues. We were promised that while we were at the closing the shelves would be installed, same with the garage door opener, the electrician would move the outlet and the countertop would be fixed as well as a final clean. We were lied too, none of these things happened. To get these issues fixed we had to go through the warranty service. Yes, to get items that should have been installed we had to go to the warranty service. It took over a month after closing to get our shelves in the pantry. It is now almost 2 months after we closed and the list of issues is long and have yet to be addressed by KB Homes. I would not purchase a KB Home again. ... More

It was a great experience buying our first home together. From Anthony to Roger everyone was exceptional at El Paseo. Our house is immaculate with minor issues that Roger took care of immediately. I would recommend KB El Paseo to friends and family. I am very satisfied

Very happy with our finished product.

House is beautiful, was delivered close enough to on-time. KB Homes Finance department/lending department is the best! Big shoutout to them. Also Handel and Jesse their customer service folks are wonderful. Very happy with my new KB Home.

We love our brand new home!

Try to get involved in the way your home is being built

The initial completion date was not respected due to Covid-19 related issues, but once i moved in, i noticed minor issues with the property, such as the concrete slab that we paid for, which was not installed and other structural issues with the property. We were also told of a 10 day follow up review, which never took place. Some knobs are loose, and all of this is happening as we just moved in.

Our experience with KB was top notch from beginning to end. We love our new home and the quality is amazing. Can’t say enough kind words for them and how much we appreciate their help throughout this whole process.

Overall great experience specifically with the construction team and the super Eric

It was a good experience through the process

While I recognize that we did not purchase a custom-built house, however, for the price we paid ( half million or so)we expected more…this was our second KB home. We had great experience on our first thus we decided to get another KB home. I said,, mixed as there were quite a couple of people that stood out. Steve was great during our meetings with him from the footing/ foundation to the final walk through. Respected our customs and allowed us to do what we wanted us to do. The only issue, up to this day we couldn’t figure Out how to program our coach lights. A bit complicated even with the manual re the latitude and longitude thing. The loan processors Dan Murphy and Patricia were on top of things. Justin Grasmick was very responsive and quick to solve our issues. We have a few issues here and there… but what surprised us , why won’t people do things right the first time ( carpets were not fully stretched and tucked just to name a few) I understand we are on a time crunch esp during these covid times but that doesn’t mean we cut corners. I wish I could give a “ 10” as coached by some of the agents, but surveys are completed with transparency so that things will be fixed! I do not thrive on giving 5 or 10 stars knowing at the back of my Mind it was not. We still have a few things that needed to fixed here and there…. And I hope the same responsiveness will continue regardless of this review. There is always room for improvement. I just wanted to mention, in the past the builder would leave a small pint of paint to retouch just in case the paint was chipped during moving in, caulk to retouch or so, we have not seen that this time… thus for every little thing we call. It bothers me to see even little flaws as The idea that we bought a new house , there should be no flaws. I might be wrong but that’s my opinion. Thank you. ... More

Easy process to start our new Home with excelente support!

To0ok 10 months! constantly changing dates of when it would be finished. We wish they would pay more attention to details.

Working with Chase was a great experience. He made sure any issues were taken care of promptly and was on top of things

LaVon follow up texts were very helpful and allowed me to concentrate on moving. She had my back! :)

They made the process to buy a house very easy.

Communication was great. All concerns no matter how small were handled with urgency.

KB Home builds a beautiful home. Because they are not using there normal contractors our home has a lot of issues that still haven't been resolved. In the final phase of our home before we moved in, they didn't take the time to pay attention to the details of completing our home correctly.

The whole process was a great and easy experience

Overall a very good experience with this purchase.

Great home buying experience! I was kept informed every step of the way during the construction process. Noticed a few items, mostly cosmetic, at the walk-thru that needed to be fixed and KB quickly took care of them to my satisfaction.

I’m still waiting for my windows to be fixed. But so far so great