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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11020 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars in All Areas

11020 Reviews in All Areas

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Value 4.5

Responsiveness 4.4

Customer Reviews

Derrick

  • Derrick D.
  • Verified HomeBuyer
  • December 13, 2023
  • Fuquay Varina, NC

Every thing was outstanding. Great group .,

KB Home responded:
We're thrilled to hear that you had an outstanding experience working with the team here at KB Home, Derrick!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 3

KB staff

  • Katarzyna K.
  • Verified HomeBuyer
  • November 30, 2023
  • Green Cove Springs, FL

Such a pleasant experience. Kerry Abt was helpful, accommodating and informative in the search of the perfect home. Brandon made things top notch and followed through with a gentleman like approach! Great experience and great staff!

KB Home responded:
We're glad to hear that you had such a pleasant experience with Kerry, Brandon, and the rest of the team here at KB Home!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Demnis

  • Dennis C.
  • Verified HomeBuyer
  • November 29, 2023
  • Antioch, CA

Everybody is good and I have no complaints on how KB Homes handled all our issues from the beginning up to our acquisition of the house. We are happy where we are now,

KB Home responded:
We're thrilled to hear that you're happy in your new KB Home, Dennis!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

KB EXPERIENCE

  • Casey M.
  • Verified HomeBuyer
  • November 29, 2023
  • Georgetown, TX

So far so good! Glad to have the house & appreciate all the KB personal who helped along the way. Special thanks to Bud for putting together the offer & Denise for aiding our loan approval!

KB Home responded:
We're thrilled to hear that Bud, Denise, and the rest of the KB Home team have provided such a positive experience for you, Casey!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great Job!

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2023
  • Denver, NC

A Wonderful building experience. Kudos to Everyone!

KB Home responded:
We're glad to hear that you had such a wonderful experience working with the team here at KB Home!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Team was great and responsive

  • Tanner O.
  • Verified HomeBuyer
  • November 28, 2023
  • Meridian, ID

Had no issue with communication, team was responsive and always happy to help. Stark contrast to other builders in the area

KB Home responded:
Thanks so much for taking the time to share your positive KB Home experience with our team, Tanner!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Happy with the house so far :-)

  • Naser M A.
  • Verified HomeBuyer
  • November 28, 2023
  • Haines City, FL

Happy with the house so far :-)

KB Home responded:
We're thrilled to hear that you are happy with your beautiful new KB Home, Naser!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Tun

  • Tun M.
  • Verified HomeBuyer
  • November 27, 2023
  • Gilroy, CA

Good home and fair price for me

KB Home responded:
We're glad to hear that you are enjoying your new home, Tun!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great

  • Dakota Scott B.
  • Verified HomeBuyer
  • November 22, 2023
  • Menifee, CA

I had a great experience. The superintendent Daniel did a great job with staying in contact and working on my concern that I had. Overall everyone with the KB team did a great job.

KB Home responded:
Thank you so much for taking the time to share your positive experience with Daniel and the rest of our KB Home team, Dakota!

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Rich and Ruby. Along with loan dept and title co we’re excellent in providing services in helping us get in to home on date we expected

  • Henry H.
  • Verified HomeBuyer
  • November 22, 2023
  • Hughson, CA

Services were excellent Rich Ruby along with loan dept title company and design were excellent we got into home prior to projected date. Thank you

KB Home responded:
We're glad to hear that Rich and the rest of the team here at KB Home were able to provide such a positive experience for you, Henry!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Murphy

  • Michael M.
  • Verified HomeBuyer
  • November 21, 2023
  • Dacono, CO

All the KB staff were tremendous! They made the adventure so enjoyable and easy. All were helpful and professional from beginning to end. Special accolades to Kyra K!

KB Home responded:
Thank you for taking the time to share these kind words with Kyra and the rest of the team here at KB Home, Michael! We're glad to hear that you had such an enjoyable experience working with us.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Every member of KB staff that we came in contact wit was very accessible, courteous and helpful - especially Derek, Tom, Ty and Kathy

  • Robert S.
  • Verified HomeBuyer
  • November 21, 2023
  • Palm Coast, FL

These guys really go the extra mile for you as a customer/homeowner. I gave only 4 out of five stars on "Quality" because of the items we listed on our pre-closing walkthrough - like some paint, grouting, things like that. Speaks to quality of workmanship (and supervision?) moreso than materials

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with us, Robert! Derek, Tom, Ty, Kathy, and the rest of our team appreciate you sharing your kind words.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Awesome group of people to work with

  • Lifeng C.
  • Verified HomeBuyer
  • November 17, 2023
  • Chapel Hill, NC

The whole process has been pleasant overall. There were several issues, but the crew are willing to step in and provide best services, I would like to shout out to Marshal, Mark and Rana. They are so professional. Treat this community and resident as families. My only suggestion to KB is to pay extra attention to drywall and trim, for inspection, that is most aspects of walkthrough. It could get frustrating and reduce overall impressions . Should have different cost, timeline and supervision on those depending different price points.

KB Home responded:
Thank you so much for sharing your pleasant KB Home experience with us, Lifeng! Marshal, Mark, Rana, and the rest of our team appreciate your kind words.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Amazing Team

  • James B.
  • Verified HomeBuyer
  • November 13, 2023
  • Coolidge, AZ

Each department was professional and was helpful through every process of my journey. Noe as I see things needing attention your TEAM is helping get things right. Thanks again for your thoroughness in the details.

KB Home responded:
Thank you so much for sharing these kind words with the entire team here at KB Home, James!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Strong customer support

  • Jessica E.
  • Verified HomeBuyer
  • November 08, 2023
  • Las Vegas, NV

What a great experience this has been from beginning to closing!! We enjoyed every step of the way. Once we broke ground the constant updates were so amazing. We cannot believe it has already been 2 months in our new home- oh and even better we got keys before the holidays!! Thank you KB!

KB Home responded:
Thank you so much for sharing your great KB Home experience with us, Jessica! We're thrilled to hear that you are loving your new home.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Thank you to Dan and his crew!

  • Ana V.
  • Verified HomeBuyer
  • November 07, 2023
  • Aubrey, TX

The construction team and contractors were well experienced. Responded very promptly and clearly with any questions or concerns we had.

KB Home responded:
Thank you for taking the time to share these kind words with Dan and the rest of the team here at KB Home, Ana!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

KB First

  • Andrew M.
  • Verified HomeBuyer
  • November 07, 2023
  • Chino, CA

Overall, a very seamless home buying experience with KB. The mortgage process was by far the smoothest I have ever experienced. Weekly updates related to home build were nice personal touches. KB "upgrades" I personally wouldn't consider upgrades and recommend buyers to go with only the basics as it's cheaper to replace door handles, faucets, etc. than to mortgage it for 30 years. The cabinet company used by KB is average at best. Our cabinets slope 1/2 inch from left to right, which you cannot see or notice, but discovered when adding backsplash. Cabinets have splits or open seams. KB is ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Good customer service

  • Dolores Robin K.
  • Verified HomeBuyer
  • November 07, 2023
  • Rolesville, NC

Cody was very attentive to our needs after closing. He was always a phone call or text away.

KB Home responded:
Thank you so much for taking the time to share these kind words with Cody and the rest of the team here at KB Home, Dolores!

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Jose

  • Jose M.
  • Verified HomeBuyer
  • November 01, 2023
  • San Antonio, TX

Great company. Great customer service. Would recommend buying a KB home to others.

KB Home responded:
We're glad to hear that you had such a great experience working with our team, Jose!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

KBHome's team is responsive to all issues we brought them.

  • Marlon Ric E.
  • Verified HomeBuyer
  • November 01, 2023
  • Homeland, CA

KBHome's team is responsive to all issues we brought them.

KB Home responded:
Thank you so much for taking the time to share your positive KB Home experience with our team, Marlon!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great experience

  • Ryan J.
  • Verified HomeBuyer
  • November 01, 2023
  • Las Vegas, NV

After purchasing our 30 day touch up. We having been waiting almost 2 months for a reply.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Michelle, Blanca and Luis have been outstanding through the process

  • David C.
  • Verified HomeBuyer
  • October 30, 2023
  • Hollister, CA

From start to finish the KB team was so helpful and kind. They attended to my needs and made it feel easy and seamless. They all had great communication and I felt very well taken care of!

KB Home responded:
We're thrilled to hear that you had a great experience with us, start to finish, David! Thank you so much for sharing these kind words with our entire team.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Home buyer

  • John F.
  • Verified HomeBuyer
  • October 25, 2023
  • Belton, TX

The KB home team was very professional and helped us through the whole experience,

KB Home responded:
We're thrilled to hear that you had such a positive experience working with the team here at KB Home, John!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

The entire staff was outstanding and took care of me and my family. I love my home and my KB Home Family! Keep us the good work!

  • Delena G.
  • Verified HomeBuyer
  • October 25, 2023
  • Henderson, NV

The experience that I had with KB Home staff was beautiful. They went over and beyond to make my dream home super perfect! I would recommend the world to buy a KB Home.

KB Home responded:
We're excited to hear that you and your family love your new home, Delena! Thank you so much for taking the time to share these kind words with our team.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Great experience working with KB on our new build

  • Matthew E.
  • Verified HomeBuyer
  • October 24, 2023
  • Rosharon, TX

Everyone representing KB was professional, kind, helpful and thorough. They checked up regularly and usually got back to us when they said they would. The information was really clear and they guided us really well through the process. In our home now, we have found it's a great deal for the money and are happy with the outcome. In many areas we are super happy with the quality of materials and workmanships. Some things were missed, some things were not done with as much care as we would have liked (some trash found under the sod) but overall we are very pleased.

KB Home responded:
We're thrilled to hear that you had a great experience with KB Home, Matthew! Thank you so much for sharing your journey with our team.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5