KB Home Reviews

It’s good customer service and nice house .

We did have a couple of minor construction issues after moving into the home but customer was quick in responding to our concerns.

Such an amazing experience seeing our house built from the ground up. From getting to choose the location our house was built to having the opportunity to personalize our own home, with a variety of good quality options at KB Design center. Every KB employee from start to finish was very knowledgeable in their field and always caring and friendly. Our home is everything we dreamed of and a lot more!

Pat superintendent did not keep his word. I felt like we were forced to sign the final inspection papers. When we moved in electricity kept on going on and off. Maintenance or customer service will be a 2 for me

The initial selection process with the design studio and everything was great. We are happy with the price of the house when we purchased. We had many issues with workmanship and with getting those issues addressed. We went through several construction managers throughout the process, but they kept quitting KB. Our 3rd one has been very helpful and attentive to our needs, but there’s still a lot of work to be done. We are now moved in and still working on fixing a lot of little things.

The team at KB was great.

Trina was an amazing sales associate! She was communicative, knowledgeable and very helpful throughout the entire process. Her weekly updates were always the highlight of our week and we are very happy we got to work with her.

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

We had a great experience with everyone from sales until delivery. Weekly communication with photos to update us of progress was reassuring. Our house was delivered as promised on time, even during the pandemic! Will definitely recommend KB Home to family and friends! Thank you!!

Had a great overall experience. Paul the Super was amazing!

Some of the issues that we have discussed hasn’t been resolved in the way that it should.

The date of closing was pushed almost 3 months. The response for the delayed closing date could have been handled better. Other than that issue the overall buying experience was fair.

Had a great home buying experience with KB.

Keeps you up to date on the progress of your home and always respond to phone calls.

Love my new house.

Great experience and very happy with my home!

Great home builder no problems and if we did have a problem it was fixed in a timely manner

The long delay to get it built then the hurried rush to get it finished.

A great homebuying experience overall

House wasn’t completely finished when we moved in and it’s been 7weeks now and we are still waiting for things to be finished. We love our house just wish they would have completed the job prior to us moving in.

Had a leaking valve was not taken care dor ver a week When i purchased [end of August i received the house with a broken glasss... right now is almos end of October.. they haven't fixed yet

Purchasing a home during this pandemic season was a challenge. However, the delays associated with supplies are not the issues that were most frustrating. Rather, the biggest challenges we faced, were related to communication. During the initial purchase process, we were updated frequently. As time went on, communications became more frustrating, as it began to appear that the "right hand did not know what the left hand was doing". At times, we were even given conflicting information, dependent upon with whom we were in contact. The greatest of these challenges arose as we neared the closing of escrow. Again, understanding that some of these were due to unforeseen pandemic related issues, when it actually came time to close, we were bombarded with, sometimes conflicting communications, pressuring us to close. The urgency to close seemed to be tied to month-end sales goals, negatively impacting the customer/buyer experience. At this time, the customer experience declined sharply. Aside from communication issues, the closing process was so rushed that when we had our walk-through, it was very apparent that there had not even been time for the builder team to perform a preliminary walk-through! As a result, there were a number of issues that might have been "caught" and corrected BEFORE we, the buyer, even entered the home. For example, one bedroom was missing the heating/air vent in the ceiling! And, I can't help but believe, that had there been time for a "pre" walk-through, the site supervisor(s) would have caught this. Equally as disappointing, at the time we took possession, was the amount of finish work that still needed to be completed. Additionally, the floors, windows, countertops, showers, and sinks, had not been cleaned! Lastly, more of an annoyance, than disappointment, is the fact that user manuals, spare parts, etc. were strewn about various drawers throughout the house. Unfortunately, the experience at the time of closing, negated the excitement of finally taking possession of our new home! Having spent a career in sales, and customer experience management, I am very surprised by the lack of it, at KB Homes. I understand that we are living in unprecedented times, but it is during these times that communications and customer care should be at their highest levels! Please note: Throughout the buying/building process, the sales and loan agents, along with the onsite construction supervisor, were very responsive. And, since taking possession of our home in August, the response from the local customer care manager has been great! The closing process, however, took what could have been a 10, on a scale of 1-10, to a 6 at best! ... More

A great place to look for your new home.

Staff is great and pleasant to work with.

Pamela was amazing to work with, her and the lender work with me and My Realtor Blanca. My home is Beautiful. I am grateful to have found KB homes. I got a Bonus from working with their lender.