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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Wonderful Design Studio Experience

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Moreno Valley, CA

The design studio sessions were of great importance and help.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Customer Service

  • Sandra L.
  • Verified HomeBuyer
  • October 19, 2021
  • Moreno Valley, CA

Our building supervisor went above and beyond to make things right but the response from the contractors has been slow.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

What they promise, they followed through,

  • John M.
  • Verified HomeBuyer
  • October 19, 2021
  • Salinas, CA

Very professional, high quality, materials, craftsmen, and finished product.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Kathryn C.
  • Verified HomeBuyer
  • October 19, 2021
  • Castle Pines, CO

Honestly, the customer service was by FAR better than all the other builders in our new development. I liked some of the other builders homes, but when I met the staff at KB, I felt trust, communication, personality, good service all around. Great job! Sold!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love how great my house look and how they payed attention to

  • Guadalupe S.
  • Verified HomeBuyer
  • October 19, 2021
  • Uhland, TX

Love how great my house look and how they payed attention to every detail to the house and how I want. I really like on how they always send me updated of the house it felt like I was there. I just can’t believe I finally bought my first house and the KB home help me build my dream house to which I wake up everyday just being so thankful .

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Amazing staff!

  • Adrianna W.
  • Verified HomeBuyer
  • October 19, 2021
  • Rocklin, CA

Amazing staff! Jeanne was incredible, Doug made the move-in easy and promised to fix the issues we found. Martin came through and gave us amazing insight!! We would do it all over again, but thankfully, we don’t have to!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I appreciate Mr Mario, he is a phone call away and has addressed

  • Teresa C.
  • Verified HomeBuyer
  • October 19, 2021
  • San Antonio, TX

I appreciate Mr Mario, he is a phone call away and has addressed all my issues when they arise.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Responsive but nothing being fixed

  • Nicholas K.
  • Verified HomeBuyer
  • October 19, 2021
  • Aurora, CO

Responsive but nothing being fixed

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - KB fullfiled all of my expectations.

  • Hillary H.
  • Verified HomeBuyer
  • October 19, 2021
  • Kyle, TX

KB fullfiled all of my expectations. It was a great experience. The whole team was great to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Janee communicates well with us.

  • Renato C.
  • Verified HomeBuyer
  • October 19, 2021
  • SIMI VALLEY, CA

Janee communicates well with us. Easy to reach

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Liz the sales agent , absolutely wonderful

  • Abdulmonem K.
  • Verified HomeBuyer
  • October 19, 2021
  • Patterson, CA

Liz the sales agent, absolutely wonderful. She went above and beyond every step of the way.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

My project foreman Ben

  • Todd R.
  • Verified HomeBuyer
  • October 19, 2021
  • Las Vegas, NV

Ben is the best, he answered all questions and followed through on all promises. We can't thank him enough for a smooth transaction in helping get our house finished and closed on-time, if not early.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Shujie C.
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

Good support Good sales Good technician Good service Good home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They have a good attitude and good service.

  • Hsin N.
  • Verified HomeBuyer
  • October 19, 2021
  • Irvine, CA

They have a good attitude and good service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lingering issues

  • Melissa B.
  • Verified HomeBuyer
  • October 19, 2021
  • Elgin, TX

For the most part the homebuying process was easy and timely however there were supply shortages that we’re not the builders fault but there are still issues with things working in the home that I haven’t gotten fixed yet. mainly because I’m waiting for the contractor to replace a fan. The warranty team is very efficient and responsive it’s just getting the contractors to step it up.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Amanda Humphreys

  • Tyler L.
  • Verified HomeBuyer
  • October 19, 2021
  • North Las Vegas, NV

She went above and beyond our expectations to make sure we were taken care of!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is The Best

  • Malik F.
  • Verified HomeBuyer
  • October 19, 2021
  • Jacksonville, FL

My House is perfect these people are very good at communicating and they made me feel like family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Our experience with Kb homes was amazing!

  • Carlos C.
  • Verified HomeBuyer
  • October 19, 2021
  • Menifee, CA

Our experience with Kb homes was amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Expect delays.

  • Anonymous
  • Verified HomeBuyer
  • October 19, 2021
  • Brighton, CO

Expect delays. Expect miscommunication. Expect issues with the build.

KB Home responded:
Hello, we are very sorry for any frustration and would love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Always available to answer my questions!

  • Raquel G.
  • Verified HomeBuyer
  • October 19, 2021
  • Moreno Valley, CA

Always available to answer my questions! Easy to get ahold of. Guided me along the way. Kept me up to date on the progress from start to finish!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They were very good at communicating updates including material

  • Brenda B.
  • Verified HomeBuyer
  • October 19, 2021
  • Patterson, CA

They were very good at communicating updates including material shortages and revised schedules

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 3

How the builder delivered the Home one month early.

  • Douglas D.
  • Verified HomeBuyer
  • October 19, 2021
  • Madera, CA

Everything went with the build the way the sales people said it would. Home was about if not earlier than a month delivered early. No major holdups or anything that would of held up build experienced. Everything went as planned.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

construction in charge Paul was great,Gina in financial,and Jia in sales were also great

  • Julia H.
  • Verified HomeBuyer
  • October 19, 2021
  • Las Vegas, NV

the house is great but the doors are small ,refrigerator,couch,treadmill and bigger appliances and furnitures won't fit .driveway is narrow and garage is small for 2 SUV or Vans .

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

. Never go anywhere else

  • Stuart M.
  • Verified HomeBuyer
  • October 19, 2021
  • Hollister, CA

How amazing they were with any issues that needed sorting. Their customer service is second to none. I could not rate them high enough. Professional, price point was great and 2 months in and they still check in on our experience and anything we need.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Jim and Raphael provided the most professional and up to date

  • Carrin P.
  • Verified HomeBuyer
  • October 19, 2021
  • Seffner, FL

Jim and Raphael provided the most professional and up to date progress report on our new build, in spite of our extraordinary circumstances during the pandemic.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5