KB Home Reviews

Closing got pushed back 3x. Multiple issues during walkthrough that ended up with 3 walkthrough prior to closing. Continued issues with home even after closing

They help out whenever we need them even if they are common sense issues. I feel safe

This being our first house experience, everything was new and exciting! There where some stressful moments in the buying process, but the people at KB homes where very professional at meeting our needs. My overall experience with buying and building process with the people at KB Homes was very satisfying and I would encourage anyone looking to buy or build a home give KB Homes a call first!

Keep on top of issues and make sure they take care of the issues ASAP.

Everything was organize. I was told my deadlines and with that i was able to keep everything on track. very helpful threw my process on buying my dream home.

Rough start but things got better.

They weren't worth a crap. This is my opinion which I am entitiled to. Poor construction. Poor quality of work and resolving problems. Slow in making repairs. They didn't show us how to operate water, air conditioning systems (poor orientation). Failed to mention we were close to a chicken farm, which stinks at times. This only positive thing is they do communicate good with us. But actions spreak louder than words. We would never recomend KB Home to our worst enemy. The HOA is a nightmare to deal with. We will be selling ASAP.

In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

They are very patient in explaining every single process of building the home. Riverchase has a great team!

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could go with all the issues of COVID and shortages. However we did feel like the subcontractors got careless and lazy to finish out the house. I understand they were trying to get us finished up to meet our closing (which got pushed anyway) and maybe it is because of the year long warranty. The finish out just felt rushed and very much like the feeling "just get it done and if we have to come back during the warranty period we will". We get that and have been using it. But it felt like a lack of caring. Now that being said Kevin and Derek have rocked getting anything we need done. They both have been awesome and you should do what you can to keep them happy. Thank you, Bryan ... More

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Everything was awesome!!! Extremely helpful all employees, starting for cliff the sales rep.

Sales reps were great! Very helpful and easy to communicate with

The team is with me every step of the way.

Great value for the price.

We had an amazing home buying experience. From our sales person to the design team up to our build superintendent. Everyone was friendly and helpful and went out of their way to make sure that we felt good about our decision. Would definitely choose KB again if we bought/built another home.

Good work… nice person

The entire team has been really kind and professional during the process. Any minor issue that has come since we moved has been handled immediately

Enjoyed the hold buying experience

I must say the initial process of working with Derek and Andrea was GREAT. They walk me through and explain everything that I needed to do to make sure I wasaproved.

Ensure u communicate with KB Home and builder. Other than experience was great.

communication is a huge issue. There were several times when valuable information was not passed over to us as home buyers (like the closing date being moved). I understand delays due to shortages and labor but I expected to be told about them. Also, it seems that after you close you are on your own. We had an issue with water coming back into the house after the water softener drainage pipe had become backed up. The warranty rep told me to get some towels to clean up the dirty water that had saturated my carpet. I tried to reach his manager and got no response. Would not recommend KB.

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

Everything was perfect and just like I asked