KB Home Reviews

We looked at a lot of different builders and if you're looking to build a home, KB Home should be your first, last, and only stop.

Very happy with our home.

Darin was a fantastic project manager.

Overall my experience with sales and finance were great. However the workmanship and follow up are very poor I still have issues with my home that should have been addressed prior to closing.

Super intendent was amazing! They have great customer service after you close.

Excited to buy a new home again with KB since first experience was unforgettable however it was the worse experience ever. Beginning was all good and sweet but the ending was a nightmare. From Walk through to after service was unprofessional and unacceptable.

The overall experience was good. I wish the processing time could have been fast but keeping in mind the material shortage and city issues it was Ok.

We’ve already had several work teams come out within just a month of closing and still need so much more. Plus when they did come out, they used the wrong color grout. Have had a replacement window for over a month and no one to replace it and our attic door doesn’t even shut. Would not buy from KB again.

Poor quality materials, lack of craftsmanship, slow response, unwillingness to take responsibility for issues brought to builders attention.

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay with upgrading your selects after your home buying process, then happy home buying and enjoy. Also, the new kb homes come with pest control unit built in the home which is awesome compared to older KB homes in the late 90s. Make sure the carpenter caulk properly and you schedule for pest control sooner than later because the buggs, ants, spiders and all small criters are coming into your home through the crevices of the bricks, stucco, and the fiber cement. It isn't pleasant having to deal with it in your brand new home. It become very stressful to deal with. Also, Cosmetic stressors....be prepared if your doorknobs start falling off one by one, I haven't figured out why they become loose and will not stay tightened. But waiting for someone to come and fix them. Also, ask to make sure that all weeds arekilled and gone before sod is laid otherwise your sod will be taken over by weeds and lsndscape will take some extra tlc to groom it back to a beautiful lawn. Make sure you get gutters and all of your plates as I am missing one. If you are choosing a stucco home and a light color, please know that it will not appear as that color on stucco and KB will not add any additional coats to get it close to the visual view of the color unless you pay out of pocket. My advice is to choose a darker color. Some homes in the neighborhood seem to not turn out that way with a light color but my home did. It wasn't a pleasant experience. Enjoy your KB home! ... More

Everything was perfect and workers are professionals

This is our first home and it hasn’t felt like a joyful experience at all. Our yard was horrible. The sod laid was defective and dead and our yard was embarrassing. The yard is still it complete and we’re four months in. The driveway has holes and multiple marks, missing items still, paint marks, and uneven floors. The trades hired had poor workmanship and our home displays that. We’re honestly heartbroken and ready to sale. If you do build with KB in Texas please avoid the builder Gill, our first home is a disappointment. KB has quality office, bank, design, and customer service employees, however, the homes are not. ... More

Very good experience and service

The help provided by the team, they helped from day 1 to even after we started living in the house. The team cares for the buyers and always felt we were in the same team

Everybody at KB is there to help you

KB staff "held our hands" all the way through the process and kept us updated on all steps/progress along the way.

Communication throughout the process was great. I had to give 4 stars for materials because I haven’t been in the house for a month and my dishwasher isn’t working already.

Great service quality Fast service Good product

Doesn't worth the price. Bad service. won't buy KB home's house again.

I am very happy with my home and the team at K&B

Everyone at the garrison were really helpful and. They have guided really well throughout my journey . They are a great team and definitely recommended .

All was good from sales to the loan but the problem I had was getting the answers I needed from the construction team when the house would be ready so I could move out of where I was living but my loan officer Jason was on point to get all my questions answered even though it was not his job

Kb homes was a great experience for us they walked us through the entire process their responds to my questions was in a timely matter they were GREAT

Easy to work with and they always listened to our concerns

The project manager and sales office always kept me updated with the progress of building the home.