KB Home Reviews

The Las Vegas team that I worked with was very professional and timely with their responses. I would recommend the Las Vegas team in all aspects of the KB home buying experience. The sales, construction, and design studio teams were all top tier.

You need to do your homework before select all options.

Communication was outstanding! Any/All issues were taken care of immediately. The team I worked with definitely went above and beyond.

I first want to say the individual employees are great. They have been helpful and I ultimately hold KB Home as a company. The quality of my home, including the extra upgrades was less than satisfactory. As someone who watched DIY shows, and has minimal experience, I could tell a lot of the finishing touches on the house we're done by people who had little to no experience. I hope KB Home does better for their customers in the future.

It was a good experience.

Everyone was responsive even during the pandemic. Made provisions for me in every aspect. Each person who called has a friendly (tone) voice and I could tell they were always smiling on the end of the phone.

KB Homes has great selection of features for the home. However, everything costs money: you want lights in a room? It is going to cost you. You want lights in the kitchen and living room? It is going to cost you. It does NOT come with lights, only outlets for "lamps". Be aware of the great variety of options available, as they can be costly and increase the home purchase price significantly higher. Overall, so far, great quality home (2 months in). Also, plan for significant delays. If they expect the home to be "finished" by a certain month, plan at least 1-2 months more of delays. That way, you'll have somewhere to stay. ... More

They really worked hard to keep you updated and informed. The customer service was fantastic in all aspects.

Love the supers on the build side. Sales a little difficult. Design center is amazing, but you have to really realize when they say no changes, they mean it. Mortgage a bit frustrating because you gather everything to be pre-approved, then have to do it all over again within 30 days of closing. Who has time for that??? Nice people, though. I recommend checking progress on new builds at least once a week to avoid surprises.

Unfortunately our home was built during COVID so lots of additional delays. We love our home though!

I'm very satisfied with the service KBH provided.

Overall a great experience. Sales and project manager were incredible.

Field supervisor Kelly has made promises and did not and still have not replied to any of my concerning problems

The Sales Team and Construction crews were easy to work with and easy to communicate with every step of the way.

The team was available to answer questions . They were easy to work with before, during and after move in

Staff were very helpful in navigating buying process

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

People throughout the process were very attentive and nice...

It was easy, professional and very supportive at all stages and levels.

Nice and good experiance like it

Building a house was easy with KB. Very trustworthy and we love our new home! Would highly recommend KB!

Design and Location are good for me.

Awesome staff, always there from beginning, even after getting in to your home.

We picked up the home after another buyer fell out and the original design/materials were very cheap. Even though the materials were on the cheaper side, the construction was done in a hurried manner so we have stone counters with stains, crooked cabinet handles, chipping doors and other issues.

The home loan closing with KB showed complete incompetence. No one knew if we were in a flood zone and I paid twice for flood insurance and I have not received a refund still. They did not answer any calls or emails at the end and delay after delay after delay. No transparancy at all. The closing process was terrible. Thank goodness this our last home. Even if it wasnt I am not sure I would choose KB again because of the terrible customer service with the loan department .