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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11560 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11560 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - it was great all around

  • Kolby A.
  • Verified HomeBuyer
  • October 12, 2021
  • Jacksonville, FL

it was great all around

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Always there to listen to me

  • Emilio R.
  • Verified HomeBuyer
  • October 12, 2021
  • Titusville, FL

Great price home was build during pandemic but still was done right

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - KBHS is the best in Austin and Manor

  • Patrick I.
  • Verified HomeBuyer
  • October 12, 2021
  • Manor, TX

KBHS is the best in Austin and Manor

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

People

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Jacksonville, FL

The people were great, but the construction was not. I can tell their homes are quick construction builds with many mistakes throughout, and the community is not done (shutters are missing paint, dents in the gutters, paint missing on buildings, etc.). I have submitted numerous requested for repairs and haven't gotten many follow-ups.

KB Home responded:
Hello, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

KB Home - The walk throughs were a bit rushed, and didnt give us the time

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Bulverde, TX

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - We had a wonderful experience from the sales team to having the

  • Jesse C.
  • Verified HomeBuyer
  • October 12, 2021
  • Davenport, FL

We had a wonderful experience from the sales team to having the house build I would definitely recommend buying from KB

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Worst Home buying experience

  • Francisco C.
  • Verified HomeBuyer
  • October 12, 2021
  • Davenport, FL

The entire process of the homebuying experience has been poor and lackluster there was no wow factor I was not excited about purchasing the home and after purchasing the home. The new homebuying experience has been stressful and unpleasant the entire processWith the builder and other issues that took place during the build and the after home purchase I’ve been awful. The buying experience did not feel like a new home purchase felt like a used house purchase they were so many problems with the home that had to be addressed and still need to be addressed. Many issues like damaged tile missing ...

KB Home responded:
Hi, Francisco, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss these and any other concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -Jack

Total Score 1


Quality 1

Trustworthiness 3

Responsiveness 2

KB Home - It has been a great experience that is properly guided informed

  • Laxman P.
  • Verified HomeBuyer
  • October 12, 2021
  • Del Valle, TX

It has been a great experience that is properly guided informed and kept in loop during every step of home purchase. We would definitely recommend

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Great experience working with KB Homes.

  • Jamie F.
  • Verified HomeBuyer
  • October 12, 2021
  • Aurora, CO

Great experience working with KB Homes. Made my very first home purchase easy and stress free.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buying in a pandemic with multiple supply chain issues was a

  • Melody L.
  • Verified HomeBuyer
  • October 12, 2021
  • Houston, TX

Buying in a pandemic with multiple supply chain issues was a challenge. I was kept up to date about any & all delays. Any issues & concerns were quickly addressed. I’m enjoying my new home & I appreciate all the effort that many placed into the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelent.

  • Jose R.
  • Verified HomeBuyer
  • October 11, 2021
  • San Antonio, TX

Throughout the process they were responsive, attentive and diligent. We never feel neglected. Very pleased with your services. Thank you all.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I had direct contact with the contractor & sales representative

  • Christa R.
  • Verified HomeBuyer
  • October 11, 2021
  • Universal City, TX

I had direct contact with my contractor and sales representative which made the building process much easier.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Kathy and Danny were there every step of the way during this

  • Frank A.
  • Verified HomeBuyer
  • October 11, 2021
  • Palm Coast, FL

Kathy and Danny were there every step of the way during this process to us purchasing our forever beach home . We appreciate the great communication and due diligence to make sure everything was perfect !! Thank you Carla and Frank Adams

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication

  • Aaliya K.
  • Verified HomeBuyer
  • October 11, 2021
  • Del Valle, TX

Excellent experience and communication between contractors, seller and buyer was outstanding. Thanks KB we are loving our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Im grateful with the overall outcome…

  • BLOSSOM E.
  • Verified HomeBuyer
  • October 09, 2021
  • Houston, TX

Im grateful with the overall outcome…

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Overall everything is ok, but my main concern is the backyard

  • Tyson S.
  • Verified HomeBuyer
  • October 08, 2021
  • Las Vegas, NV

Overall everything is ok, but my main concern is the backyard right side of wall it’s too low compared to all other walls on my neighbors.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Kb homes warranty is great.

  • Elliott F.
  • Verified HomeBuyer
  • October 08, 2021
  • Jacksonville, FL

Kb homes warranty is great. The only issue are the 3rd party companies they use to fix problems can take awhile to get done. Marco electric didnt show up twice when scheduled.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Was a better value building new than purchasing pre-owned

  • Rogelio R.
  • Verified HomeBuyer
  • October 07, 2021
  • Kyle, TX

We had been in the market looking for homes and ran across many that were more expensive, older and smaller. KB Homes had the perfect home for us (we are a large family). With all of the customization options, we now have our own unique (forever) home. We couldn't be happier.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Smooth process.

  • Anonymous
  • Verified HomeBuyer
  • October 07, 2021
  • Manor, TX

Smooth process. I didn't need an Agent.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thanks Thanks Thanks Thanks Thanks

  • John Y.
  • Verified HomeBuyer
  • October 07, 2021
  • San Antonio, TX

Thanks Thanks Thanks Thanks Thanks

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

KB Home - Great experience from start to finish

  • Luisito C.
  • Verified HomeBuyer
  • October 07, 2021
  • Santa Clarita, CA

Great experience from start to finish

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I can’t wait to be able to swim in pool

  • Saul Y.
  • Verified HomeBuyer
  • October 06, 2021
  • Santa Clarita, CA

I can’t wait to be able to swim in pool

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Team from Andrew the loan officer as well as Mark and Paul the Superintendents to my Sales person Grey. All very professional and fabulous.

  • Cheryl S.
  • Verified HomeBuyer
  • October 06, 2021
  • Magnolia, TX

Build a relationship with the Team and all things will go smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The outstanding workers

  • Richard C.
  • Verified HomeBuyer
  • October 06, 2021
  • Parker, CO

Sign for our home on 20 August and after 5 appointments we still have not received the dishwasher washed that we paid for. Just not a priority they put in a temporary one and Whirlpool just gives excuses on why they don’t deliver one. This is really Unacceptable!

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3

The loan/finance team was very helpful. Sales very responsive and super friendly

  • Corina R.
  • Verified HomeBuyer
  • October 06, 2021
  • AURORA, CO

Would recommend to friends and family. Very likely to purchase another home from KB.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5