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KB Home Reviews

What Homeowners Have to Say About KB Home.

KB Home has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.5 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of KB Home 11538 homeowner reviews to learn why they are the right team to build your new home.

KB Home

has 4.5 out of 5 stars overall

11538 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

It was a great experience!

  • John P.
  • Verified HomeBuyer
  • October 22, 2025
  • San Antonio, TX

From the beginning to the end, I had no complaints. Everyone involved in this process was always available to answer questions or concerns. Everything went smoothly. I couldn't have asked for anything more! Great job KB Home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • Sarah D.
  • Verified HomeBuyer
  • October 22, 2025
  • Las Vegas, NV

As first time homebuyers we are grateful for the KB homes experience from the beginning of the process until we got our first home. All stuffs and crew are very delighted to help us every step of the way. Now we are enjoying our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent choice!

  • James S.
  • Verified HomeBuyer
  • October 22, 2025
  • Titusville, FL

Love my new home. It was a exciting process every step of the way. Kept up to date on the process and the choices you have are exceptional!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Easy Process

  • Victor N.
  • Verified HomeBuyer
  • October 22, 2025
  • Hitchcock, TX

Lots of helpful information throughout the process. I always had a question answered no matter the complexity. Home was ready to move in and no issues whatsoever.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Too many documents. Problems not identified by Kbs and our inspector not. Are being addressed by Kbs but the timeframe will reveal how they are handled. It would be beneficial if trash and Hotwire prearranged with a fee included in closure.

  • Paul T.
  • Verified HomeBuyer
  • October 18, 2025
  • Palm Bay, FL

Responsive promptly to minor problems. Excellent customer service

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Outstanding!!!!

  • John D.
  • Verified HomeBuyer
  • October 17, 2025
  • Texas City, TX

Experiencing our first home is a dream come true to God be the glory ,I would like to thank the KB team for helping my wife and I in this journey David, Chrystal,Therese , Emily with much gratitude bless you all!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience with KB

  • Ashley D.
  • Verified HomeBuyer
  • October 16, 2025
  • Hollister, CA

I have had a great overall experience with KB and the entire team. From the pre-sale purchase, steps in between, and moving in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic Experience

  • Sara S.
  • Verified HomeBuyer
  • October 16, 2025
  • Tucson, AZ

I changed jobs, had emergency surgery all through the building process and I never had to worry about the house. They kept in contact every week and sent pictures on the progress. Everyone from the sales team to the design center and construction were all great people to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Ed

  • Miguel A.
  • Verified HomeBuyer
  • October 16, 2025
  • Katy, TX

Edward was a great help when we were choosing our home. Honestly, we didn't intend to buy our house, but the first day of searching, talking with Ed and showing him the available options at KB Homes, was enough to make the decision. Thank you so much, Ed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home was finished on time what they told me initially.

  • Sushanta P.
  • Verified HomeBuyer
  • October 16, 2025
  • Round Rock, TX

Price of the home is reasonable and affordable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Trish

  • Patricia I.
  • Verified HomeBuyer
  • October 16, 2025
  • Caldwell, ID

It was amazing. I was keep informed every week of the progress made and what was going to happen the next week, Everyone was so kind and helpful. I love my house and the community I am in. I am truly in my forever home. Thank You everyone at KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mariella

  • Mariella R.
  • Verified HomeBuyer
  • October 16, 2025
  • Saint Cloud, FL

Everything were very transparent, very professional and good quality. I highly recommend KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Amazing Experience

  • Maria O.
  • Verified HomeBuyer
  • October 16, 2025
  • Las Vegas, NV

Buying a home can be stressful, but my experience was smooth and positive from start to finish. The process was organized, transparent, and efficient. I'm delighted with my purchase and grateful to the wonderful staff for making my homebuying experience so smooth. I highly recommend their services to anyone looking to buy a home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home exceeded our expectations from start to finish.

  • George W.
  • Verified HomeBuyer
  • October 15, 2025
  • Oceanside, CA

The home buying process from the KB Home staff was excellent. Consistent and timely communication on the next steps. Follow thru on making sure we understood what would take place next. They were right on target with completion dates. Once we moved in the staff would check in daily for any issues we needed taken care of.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

More then Expected

  • Michelle F.
  • Verified HomeBuyer
  • October 15, 2025
  • San Antonio, TX

I was impressed with the quality of interior design and options for the cost of the home and overall design met my requirements and more! I’d highly recommend KBH to any of my friends or family. Also appreciated the after purchase communication to make sure I was overall satisfied! Michelle

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful

  • Carlos M.
  • Verified HomeBuyer
  • October 15, 2025
  • Lakeland, FL

This purchase was my very first home purchase. I've tried in the past to buy a home and it didn't work out, I unfortunitely had a not so great experience with other leadership, they made me feel as if my small deposit and fair credit I could never be a homeowner. This made me very dicouraged. Years went by before I tried again and I'm glad I did. KB Homes made me feel Hopefully again and they did everything in their power for my dreams to be a homeowner true. They were consistant and always communicated with me about everything. They even helped me get into a program to build my credit so I ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor quality materials

  • Victor S.
  • Verified HomeBuyer
  • October 15, 2025
  • Titusville, FL

KB uses the cheapest materials and the GC does not seem to care or know how important is the appropriate installation. Warranty and repair process works fine, but only for stuff that is broken, not for wrong installation. In this case, GC will answer that it is installed per their standards even when it’s not installed correctly.

Total Score 3


Quality 1

Trustworthiness 2

Responsiveness 3

Great experience

  • Zach H.
  • Verified HomeBuyer
  • October 15, 2025
  • Tucson, AZ

The whole process was made very easy from the whole KB Homes team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Process was smooth, KB team very responsive

  • Wendy C.
  • Verified HomeBuyer
  • October 15, 2025
  • Arcola, TX

Overall my purchase process was smooth, great team always making sure they understood and addressed my concerns or questions.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The building process went smoothly and was completed in a timely manner. The supervisors/associates were in constant communication and responded to our questions immediately.

  • Carol M.
  • Verified HomeBuyer
  • October 15, 2025
  • Henderson, NV

Overall the building process was better than we anticipated. Communication and follow up was excellent. We appreciated the attention to detail and were very pleased with the final outcome.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Huey

  • Huey L.
  • Verified HomeBuyer
  • October 15, 2025
  • Antelope, CA

I hope KB Home can still work with outside mortgage lender and still offer incentive credit to qualify buyers !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Tommy and Darla were very helpful during the build.

  • Alexander G.
  • Verified HomeBuyer
  • October 15, 2025
  • Justin, TX

Tommy and Darla helped as much as they could. I was very satisfied with the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

David Laura and Belle

  • Anonymous
  • Verified HomeBuyer
  • October 15, 2025
  • Puyallup, WA

David, Laura, Belle all of them are very nice and very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Great communication

  • Anonymous
  • Verified HomeBuyer
  • October 15, 2025
  • Sanford, FL

The process from start to finish always had consistent communication throughout each stage of the process. This includes receiving weekly updates and sometimes multiple updates throughout the week. From the initial discussion all throughout the final steps, the different teams were always in contact to ensure visibility and transparency are at the forefront.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home experience

  • Bruce R.
  • Verified HomeBuyer
  • October 15, 2025
  • Sahuarita, AZ

Response time is slow for minor repairs.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3