KB Home Reviews

Timely, organized, good communication

Rough start but things got better.

In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.

The process took several months longer than discussed when signing the contract. KB refused to commit to a completion date until the day of closing. I do not like "estimated" and "we're hoping for" to control my life. We heard a lot of "possibly", "should happen", and "we don't know" as answers to our questions.

We really liked Bud. He was our initial contact with KB and unlike other builders we went to he was very down to earth and genuinely friendly. The Design studio needs to learn some things from him. Our experience with them was one that felt rushed and inconvenient to them after we were pushed a month because it snowed and they did not open for just that particular morning of our initial appointment. You should not get to treat someone as they have inconvenience you when you guys closed. Regardless of the reason. As for the actual construction process we felt it went as good as it could go with all the issues of COVID and shortages. However we did feel like the subcontractors got careless and lazy to finish out the house. I understand they were trying to get us finished up to meet our closing (which got pushed anyway) and maybe it is because of the year long warranty. The finish out just felt rushed and very much like the feeling "just get it done and if we have to come back during the warranty period we will". We get that and have been using it. But it felt like a lack of caring. Now that being said Kevin and Derek have rocked getting anything we need done. They both have been awesome and you should do what you can to keep them happy. Thank you, Bryan ... More

I must say the initial process of working with Derek and Andrea was GREAT. They walk me through and explain everything that I needed to do to make sure I wasaproved.

Ensure u communicate with KB Home and builder. Other than experience was great.

During construction there was a lot of rain Mud tracked in on lumber also, could have subs or punch people did not clean off caked on mud Its a great house. More cleaning during Build

I would like other home builders to know about KB Home that they have reputed for building quality new construction homes.

Overall had a great experience with the KB team.

Overall it was a good experience

Eventhough I had hit a few bumps along the way building the home, Elysia my sales advisor helped me through every step. We were able to fix all the issues in my home and she kept the communication going. I'm very grateful for her help and now I get to enjoy my very first home! Thank you all KB workers for helping my home get to my expectations.

David was very good. He explained and walked through the process with us every step of the way.

Building process took longer due to COVID and shortage of materials and workers. Overall we are happy with our new home. KB employees were absolutely fantastic!

Super intendent was amazing! They have great customer service after you close.

All was good from sales to the loan but the problem I had was getting the answers I needed from the construction team when the house would be ready so I could move out of where I was living but my loan officer Jason was on point to get all my questions answered even though it was not his job

Great job by everyone on the team!

She was helpful, personable, returned calls timely, and we appreciate her!!!

The lack of preparation and completion of the house at closing. KB offering money at closing to meet or boost quarterly numbers is not really a good approach when trying to deliver a quality product.

We did everything virtual and love how our home turned out.

Our Sales Representative and Construction Supervisor were great to work with.

A great homebuying experience overall

House wasn’t completely finished when we moved in and it’s been 7weeks now and we are still waiting for things to be finished. We love our house just wish they would have completed the job prior to us moving in.

It was exciting watching every phase of the house being constructed. When the time came to close and move in there were some issues that needed to be addressed which comes along with new construction. But I was very satisfied with Russell and Brandon addressing our issues in a timely manner. Overall KB gives a beautiful home for your money. I would use them again if I was in the market.

Yes we already share it with my friends